Grand Bohemian Hotel Orlando

Visited last month and had a great time staff was super friendly Nik From valet was super helpful and efficient.

Charlie is an amazing valet, and unexpectedly funny 😂

Location was good, Hotel and rooms were nice. Great artwork . Rooftop bar and DJ was fun. Service in bar was slow, staff did not know times for breakfast or opening of bar. Very confused. Housekeeping did not clean the room despite messages. Given this was a highly rated 4/5 star hotel I would have expected service to be excellent so a little disappointed as we had several rooms for a family event.

Came by to Starbucks and needed parking, Charles let me leave my car for a few minutes to pickup my order. Gentlemen outside were polite as well as the crew in Starbucks. Will be around more

The property is absolutely stunning. The main lobby bar had excellent drink and quality service. I checked in around 1pm because my marriott bonvoy app said our room was ready at 10 am. Upon checking in I was advised there would be a $50 early check in fee-- when the room was already ready?! Later, I received a texted thanking us for checking in from Manager Mohammed. I expressed back via text the dissatisfaction of learning of a early check in fee when the room was already ready and received a response back saying it would be waived. I checked out the following morning following up with this waiver of fee- and the front desk clerk has no record of it. She then spoke to Manager Mohammed - who reviewed my text also having no idea about it (clearly an AI generated text) and couldnt be bother with it stating to the front desk clerk " I guess remove it" No apology , nothing from either employee. How does staff- including a manager whom a text was supposedly sent from not now about this service they have? If I didnt inquire about it - i would have been charged! Prior to checking out we completed a valet service via the app - advising we were checking and requesting out car be retrieved. 30 minutes later out car was brought out after asking multiple times and was told each time "someone is getting it" Only to finally ask again and THEN the same individual who told us someone was getting it actually pulled our keys. and we paid $42 for this service. While I love this property and I know they are re branding soon- I will NOT be back. This is not the Marriott way.