Grand Bohemian Hotel Orlando

My wife and I stayed here to celebrate her 50th birthday, and our experience started off wonderfully. The front desk associate who checked us in was incredibly kind, informative, and thoughtful. To help celebrate, they sent a bottle of champagne and a chocolate cake with a personal card, which meant so much to us. The room was great, and the room service our first night and the following morning was fast, efficient, and high quality. My wife also enjoyed her massage, which was excellent. Unfortunately, things took a turn after that. Right after my wife returned from her massage and was trying to rest and relax in the room, there were protesters directly outside our window chanting, blowing whistles, and using megaphones with profanity. This made it impossible to unwind after what should have been a peaceful, restorative experience. When I contacted the front desk, I was told there was nothing that could be done, and no alternative or gesture was offered, which was disappointing given the purpose of our stay. On the morning of checkout, we decided to order room service one last time to end the trip on a positive note. The order took twice as long as previous deliveries, arrived cold, was missing half of the items, and had no silverware. I tried calling the front desk and guest services for 10–15 minutes with no answer. I eventually had to go to the lobby in person. Even calling from an outside line didn’t work. I was told the missing food and silverware would be sent up, but over an hour passed with no response. A guest liaison texted saying someone was coming to speak with me, but no one showed up for another 30 minutes. Multiple follow-up calls went unanswered. It was an unfortunate and disappointing way to end what was meant to be a very special celebration. While the staff and service at the beginning of our stay were excellent, the lack of responsiveness and follow-through at the end overshadowed the experience. Because of this, I’m not sure I would recommend this hotel in the future.

Room nice, but I called when I got in the room and asked guest services for a softer pillow. They said they wt bring it, but never did. When I got back to my room at 10:30 last night it was still not there. I needed to use a towel for a pillow as what you had hurt my neck. I will not recommend this facility for future business meetings requiring an overnight stay.

The front desk staff was very professional. Sam was awesome! She was absolutely fantastic. The room was also amazing. Thank YOU!

Madison B. at the front desk provided great guest service. She offered ideas for things to do during our stay (Winter Park Park Avenue… lots of fun), helped with restaurant reservations and was overall very accommodating and pleasant!

Long-time Bonvoy/Marriott rewards member and this was my first stay at an AC property. Gorgeous hotel, beautiful room, very restful night!