Grand Bohemian Hotel Orlando

The hotel itself was very well designed and stunning visually. The valet staff was engaging and inspired confidence. Great amenities…if you only looked at the surface. Upon our arrival and before our off site event we decided to have a celebratory cocktail and the nicely apportioned rooftop bar and pool. This is where the hospitality began to demonstrate its lack of professionalism. We ordered top shelf cocktails with specific requests as to the constituents. The bartender ( a generous title bestowed) turned his back in order to shield his lack of skill in preparation. Classic mantle behavior! The cocktail, a two part pedestrian request, gin and tonic was made with flat, previously opened tonic and the pour of Hendricks was less than 1/2 ounce and no jigger was utilized. My wife requested a Long Island ice tea with top shelf ingredients. No attempt was made in selection and sub-par house brands were added while attempting to shield the making of this over priced swill. Post event we found the room delightful. Clean and comfortable. The bath robes added comfort to a long evening and we slept snuggly. Meeting friends and their children for breakfast the following day reinforced the previous days lack of hospitable follow through. We had a table of seven with three being young children. The staff was very obviously preoccupied with the preparation of brunch, not the patrons present. Our server made multiple errors with three of the adults orders or the kitchen staff too was more concerned with brunch service at the expense of earlier patrons seated. The food was mis prepared, overcooked, staggered in its delivery to the point of being cold and unappetizing. When asked if we were Marriott members at check-in we chuckled and made eye contact, my wife and I…not really sure affiliation would add to our lives.

Manny and Liam were great assisting me and my wife at out stay at the Grand Bohemian. They truly made our experience top notch. Thank you both.

Love this place! Super friendly and responsive staff, great bar and restaurant, and excellent rooms! Highly recommend

Fantastic hotel. Rooms are spacious and very clean. Staff was excellent. Miya at the front desk was awesome. Absolutely a pleasure to talk too. Went to the pool lounge and Andre the bartender was great. Personable and funny Highly recommend this hotel

As expected, another wonderful stay at a Grand Bohemian property. There was however, one standout. That was "Madison" at the front desk. From the point of check-in and throughout our stay, Madison was a shinning star.