The Ritz-Carlton Orlando, Grande Lakes

Service was excellent- so many helpful and courteous employees. However, for a Ritz property, overall was really disappointed. Food was definitely a 2 out of 5 - breakfast was just Ok. Asked for well done bacon and it was clearly microwaved, came to the table hard as a rock for 2 of us at the table. Over MD eggs had runny whites. Had a company event with a dinner buffet. Ribeyes were quite rare with no option to get cooked more and super fatty and grisly. $120 to use the sauna for just 20 minutes? Outrageous. Room did not get fully serviced one day - we had to come back to room to change, housekeeping was there and finished beds but never returned to finish the rest of the room. Definitely not on par for a Ritz - is that because it’s part of Marriott now??

My husband, John, and I had the pleasure of celebrating our 20th wedding anniversary and New Year’s Eve at The Ritz-Carlton Grande Lakes, Orlando, and our experience was extraordinary from beginning to end. Our stay was thoughtfully coordinated by Oliva and Mollie, who ensured every detail was flawless. They arranged a beautiful room overlooking the pool, offering a perfect vantage point for the spectacular New Year’s Eve fireworks. The welcome amenities—wine, artisanal cheeses, cured meats, fresh fruit, and a stunning floral arrangement—were both generous and beautifully presented, setting the tone for a truly memorable stay. Upon arrival, we were warmly welcomed by Moises at the front desk and his colleagues. Moises exemplified the Ritz-Carlton standard of hospitality—engaging, attentive, and genuinely interested in our journey, our plans, and what brought us to the property. He took the time to answer our questions thoroughly and ensured we felt completely confident and cared for throughout our stay. Mike, our bellman, escorted our luggage to the room and made certain we were comfortably settled before departing. He later went above and beyond by assisting my husband with having his shoes shined—one of many thoughtful touches that elevated the experience. The housekeeping team was exceptional, consistently providing fresh towels, water, and coffee, and maintaining our room with impeccable care and attention. In-room dining was handled by Richard, who exceeded every expectation. Given our dietary restrictions, ordering late-night dining can be challenging; however, Richard navigated this effortlessly. Not only did we enjoy an abundant and beautifully prepared meal, but he also surprised us with a bottle of champagne and a spa gift bag on New Year’s Eve — an unforgettable gesture. Throughout our stay, we felt as though we were the only guests on property. The individualized, intentional service delivered by every Ritz-Carlton lady and gentleman was remarkable and deeply appreciated. The hotel itself was exquisitely decorated for the New Year’s celebration, and we thoroughly enjoyed the outdoor holiday market, ice skating rink, live DJ, and festive atmosphere. The fitness center was also exceptional, featuring state-of-the-art equipment that we were delighted to use. As our stay came to a close, Roberto assisted us with our luggage and engaged us in a warm, genuine conversation that reflected true care for both our experience and us personally. Gabby at the front desk ensured our departure was met with a gracious farewell, and Jordan, the valet, brought our car promptly and even returned to retrieve water for us despite a very busy valet line. Once again, we were made to feel like the only guests, even at departure. Being addressed by name, met with eye contact, and surrounded by thoughtful personal touches made this stay truly exceptional. John and I have stayed at several Ritz-Carlton properties, including Grande Lakes in the past, yet this visit stands out as one of our absolute favorites. A very special Thank You to Maddie and Janice, who made this entire trip possible. Our sincere, heartfelt gratitude goes out to all of the ladies and gentlemen of The Ritz-Carlton Grande Lakes for making our anniversary and New Year’s celebration so meaningful. Your dedication, professionalism, and kindness were felt in every moment and will be remembered and cherished. We will see you again very soon!

Lovey but they had an issue with theft. Had a package delivered as it was colder than we expected the weather to be, but it went “missing” and even after three days couldn’t be found. They really didn’t care they’d lost our things.

Best night of our trip. We stayed in seven different Marriott properties during this trip to Florida. This was by far our best night. FINALLY, a decent bed! Of course, great service and rooms at a certain level are expected from a Ritz. This is our second stay in this hotel (the other some time ago). This stay dwarfs most Marriott stays. The rooms was comfortable (we were offered an upgrade on a higher floor, but we actually prefer lower floors; which makes getting a better room difficult, of course). The staff could not have been better, from valets to front desk. Marriott, Denise at the front desk is someone you should go to lengths to keep on staff. She is wonderful. The location is good, of course (about 15 minutes to the airport), and the amenities are superb. Right now they are in the midst of the Hanukkah/Christmas season. Ice skating in Orlando...outdoors. Nice touch. The "Christmas Market" is closed during the week; sorry we missed that. The decorations are attractive and classy, as would be expected. I bring my own instant espresso as I don't like Nespresso, and that's all that is available in the rooms. We were given a card for coffee downstairs with a breakfast treat, but we didn't use it. We walked the grounds to unwind, sat by a fire pit. Would be difficult not to love this place. Quiet, comfortable, friendly, well-run. Kinda miss the feather beds, though. We will return...with less time between stays than before. BTW, for those who know, this was the ONLY hotel who offered us a "suite night" award upgrade. The ONLY one in the last year.

Galina was not only an amazingly talented massage therapist, she went above and beyond to make our group of 14 have the most special experience as we celebrated our friend’s milestone birthday. When she found out what a large group we were, she was concerned with how we would sit around to pool and still be able to hang out. She made arrangements to have us sit together in a way that we could comfortably reminisce and make new memories. Thank you for your kindness. This is exactly the reason we would come back for more celebrations at the Ritz Spa. And I will become a regular Galina client.