The Ritz-Carlton Orlando, Grande Lakes

Came here with my wife and her law firm. For 4days and the Ritz put it on! Every employee was amazing and was eagerly wanting to help. A few times I was wanting Ice and they quickly asked me, and filled my bucket from an adjacent kitchen in the hall instead of me having to go all the way to the other hall. Lobby personnel was very professional this whole property is beautiful and left me in awe! The gatherings we had were well done! The band the first night was great! The food ,delicious!, and service impeccable! This is the example of hospitality.

Taylor T. checked us in and started off our weekend celebration with such a great reception. She went out of her way to wish my husband a very happy birthday and then went above and beyond with an unexpected upgrade. Even without this gesture, she and the entire staff were so pleasant and nice to talk to. The hotel itself has numerous amenities from bike rentals and golfing to live music in the evenings. Had our children been with us, we would have likely used the JW pool area in lieu of the quieter Ritz pool but the walk between is easy and convenient. We thoroughly enjoyed our stay and will be back.

Unfortunately our holiday was ruined by the hurricane, and had to leave on the only flight home the day before it arrived, but hotel is great, comfy beds, quiet, large rooms, good staff and good food available in hotel and adjoining hotel which you reach by a 300 yd walk along a covered walkway,

The resort is located away from the Disney World but it is honestly not too far away. It’s location is about 30 minutes from the airport and about 60 minutes from Port Canaveral. I was initially worried that the resort was more for golfers and adults but it was definitely family friendly. The lobby was grand and the enthusiasm from the staff was immediately felt the moment we arrive. They were friendly and attentive. After we were checked in late, we were still able to order decent room service, so we won’t go hungry for the night. The entire resort was well decorated and the restaurants during the day were fantastic. The amenities and room we had were upscale. It’s a big property and I had lost my way in the dark once. Lol. Highly recommended for solo, business, family or even couple getaways!

Beautiful place, awesome service but all staff. Loved that each staff member acknowledged every individual they would come across no matter what they were involved in. Melo at the lobby bar was awesome! He took care of each and every one of us!