The Ritz-Carlton Orlando, Grande Lakes

An exquisite experience from beginning to end. Moses and Quan provided impeccable service, with genuine warmth, professionalism, and exceptional attention to detail. The IRD experience (Rosmary) was equally outstanding, with every detail beautifully executed. Their kindness and warmth toward our daughter were truly exceptional and meant so much to us. A special mention to Mohamed, our bellman, whose gracious and attentive service made us feel truly welcomed from the moment we arrived. Moses, Quan, Mohamed, and the entire team made our stay truly special and unforgettable. Their hospitality made us feel not simply welcomed, but genuinely at home. Jose, Rosalía & Amy

The Ritz Carlton Orlando Lakes blew us away from check-in to check-out. From the moment we arrived, Abishek made us feel like we were the only two guests staying on property. He truly went above and beyond to make our stay wonderful, from starting off our special weekend with champagne and being attentive to our requests throughout our stay. I can’t speak highly enough of the quality of service we’ve received- whether it was at the spa, restaurant, lobby bar or simply to grab a cab at the main entrance, the staff truly shines at the Ritz. Our room was always tidy and the little extras such as the phone wires neatly tucked away were the things that set this resort apart from the rest. We are so so so glad we chose staying here and cannot wait to be back. Thank you so much for a truly memorable stay!!!!!!

We had such a wonderful stay at The Ritz-Carlton Orlando for our 33rd anniversary, and the entire experience made our celebration feel incredibly special. From the moment we arrived, Austin was wonderful. He welcomed us, showed us around the Club Level floor, and made sure we felt comfortable and taken care of. We were so grateful to be upgraded for our anniversary, and Austin was just as kind and helpful when we were checking out. The entire team at Fork & Spoon was phenomenal. Every server and attendant we encountered was attentive, friendly, and made each visit enjoyable. David at the shop was so much fun. He was friendly, funny, and truly made shopping there part of the experience. We thoroughly enjoyed talking with him and found several things we loved to take home with us. Jessica, the concierge, was absolutely amazing. She helped arrange dinner reservations, gave us wonderful recommendations, and every suggestion she made was perfect. She recommended that we visit Level 99, and we are so glad we listened because we had an absolute blast. She helped make our time in Orlando even more memorable. And then there was Matthew Wiley, who truly went above and beyond for us at breakfast. He made us feel so special. We arrived to flowers and champagne waiting for us, and it was such a thoughtful and beautiful surprise. His kindness and attention to detail meant so much and made our anniversary celebration even more memorable. From beginning to end, the level of hospitality was exceptional. Every person we encountered made us feel genuinely welcomed and cared for. We left with wonderful memories and are so thankful to everyone who helped make our 33rd anniversary so special. Absolutely wonderful experience. We cannot say enough good things about The Ritz-Carlton Orlando and its incredible team. We look forward to coming back!

Spent 3 lovely nights at the Ritz in Orlando! The service was spectacular and the atmosphere, food, facility amazing. I would like to give special thanks to Sandra. She has worked with the Ritz Family for over 20 years both in New York and Orlando. She saw me this morning struggling with my bags and not only offered to help me but stayed in the elevator and got me situated down in the lobby near the valet. She was so kind and helpful. I’m sure she had a lot of work to do but she was patient with me. Thank you so much, Sandra!!

While the Ritz-Carlton Orlando mah not be the newest Ritz, the renovated rooms feel fresh and well done. The updates do a great job of modernizing the space while keeping the classic Ritz feel. What really stands out, though, is the service. The team is friendly, attentive, and genuinely makes you feel welcome from the moment you arrive. It’s a great reminder of why the Ritz-Carlton brand has such a strong reputation. I’d happily stay here again.