The Ritz-Carlton Orlando, Grande Lakes

The hotel is lovely and the service is great. I mean, it's a Ritz-Carlton, so what would you expect. However, my very special experience was that I ate lunch one afternoon at the pool bar and had an AMAZING Southwest Salad - mixed greens, corn, black beans, tomatoes -- with grilled shrimp, and the garlic ranch dressing was so delicious that the server, Sam, who had recommended the salad in the first place, promised to share the recipe when I returned. Unfortunately I checked out a day early to get ahead of a storm, but today, a week later, I got a note from Sam enclosing the garlic-ranch dressing recipe!!! That, my friends, is service. ❤️

Many congratulations on your incredible achievement in receiving the prestigious Forbes Travel Guide Five-Star award! This is a massive milestone, and it is easy to see why you are the very first property in Central Florida to earn this ultimate distinction. An honor like this is only possible because of an exceptional team, and I want to personally recognize a few individuals who made our visits truly unforgettable. A special thank you goes to your wonderful Lobby Ambassador Lisa Eastwood who works tirelessly, greeting and meeting guests with what seems like effortless grace. It’s like meeting an old friend. We also spent some incredible time at The Lobby Lounge, where Lorena and Orcun blew us away with their professionalism. Even during peak hours when the resort was packed with conference attendees, they both continuously worked hard without ever missing a beat. They always made sure to give us their time, checking in and talking to us as if we were the only guests there. We all feel like absolute VIPs every single time we visit. Thank you all for executing luxury hospitality at its highest level. Congratulations again on this magnificent and well deserved achievement!

An exquisite experience from beginning to end. Moses and Quan provided impeccable service, with genuine warmth, professionalism, and exceptional attention to detail. The IRD experience (Rosmary) was equally outstanding, with every detail beautifully executed. Their kindness and warmth toward our daughter were truly exceptional and meant so much to us. A special mention to Mohamed, our bellman, whose gracious and attentive service made us feel truly welcomed from the moment we arrived. Moses, Quan, Mohamed, and the entire team made our stay truly special and unforgettable. Their hospitality made us feel not simply welcomed, but genuinely at home. Jose, Rosalía & Amy

The Ritz Carlton Orlando Lakes blew us away from check-in to check-out. From the moment we arrived, Abishek made us feel like we were the only two guests staying on property. He truly went above and beyond to make our stay wonderful, from starting off our special weekend with champagne and being attentive to our requests throughout our stay. I can’t speak highly enough of the quality of service we’ve received- whether it was at the spa, restaurant, lobby bar or simply to grab a cab at the main entrance, the staff truly shines at the Ritz. Our room was always tidy and the little extras such as the phone wires neatly tucked away were the things that set this resort apart from the rest. We are so so so glad we chose staying here and cannot wait to be back. Thank you so much for a truly memorable stay!!!!!!

We had such a wonderful stay at The Ritz-Carlton Orlando for our 33rd anniversary, and the entire experience made our celebration feel incredibly special. From the moment we arrived, Austin was wonderful. He welcomed us, showed us around the Club Level floor, and made sure we felt comfortable and taken care of. We were so grateful to be upgraded for our anniversary, and Austin was just as kind and helpful when we were checking out. The entire team at Fork & Spoon was phenomenal. Every server and attendant we encountered was attentive, friendly, and made each visit enjoyable. David at the shop was so much fun. He was friendly, funny, and truly made shopping there part of the experience. We thoroughly enjoyed talking with him and found several things we loved to take home with us. Jessica, the concierge, was absolutely amazing. She helped arrange dinner reservations, gave us wonderful recommendations, and every suggestion she made was perfect. She recommended that we visit Level 99, and we are so glad we listened because we had an absolute blast. She helped make our time in Orlando even more memorable. And then there was Matthew Wiley, who truly went above and beyond for us at breakfast. He made us feel so special. We arrived to flowers and champagne waiting for us, and it was such a thoughtful and beautiful surprise. His kindness and attention to detail meant so much and made our anniversary celebration even more memorable. From beginning to end, the level of hospitality was exceptional. Every person we encountered made us feel genuinely welcomed and cared for. We left with wonderful memories and are so thankful to everyone who helped make our 33rd anniversary so special. Absolutely wonderful experience. We cannot say enough good things about The Ritz-Carlton Orlando and its incredible team. We look forward to coming back!