The Ritz-Carlton Orlando, Grande Lakes

Not a 5 star hotel. My experience with the Ritz wasn't as you would expect especially with house keeping and the maintenance of the room, which felt more like 2 star. Had to ask the cleaning of the room and only cleaned the room once over the 3 nights. As for the rest of the hotel facilities they were very satisfying.

My husband and I treated ourselves to a 4-night stay here to celebrate our 35th wedding anniversary, and we enjoyed every moment! The hotel is certainly beautiful, the rooms are large and very well appointed, the entire property is gorgeous. But it's the people who work here that make the biggest impact. Whether bellhop, front desk staff, pool attendants, bartenders, restaurant staff... literally every Ritz Carlton employee we met embodied the word hospitality. Special shoutout to Marlin serving at Highball & Harvest, and Jennifer hostessing there and at Knife & Spoon, who went out of their way to help make our anniversary trip extra special. It's the little extras that made a big difference, like suggesting a reservation at the perfect table by the window for breakfast, and then welcoming us by name the next two mornings. That's just one example of many memorable moments that helped to make us feel welcome. Thank you all for a wonderful stay, we certainly look forward to a return visit!

This was our second time staying at this property. We stayed for 5 nights over Halloween and our twin boys 1 year old birthday and we had a wonderful time. We somehow got connected with Jessica (concierge) and she went above and beyond making this a special time for our family. The heated pool served us well and we got tons of great pictures on property. Our 5 year old daughter especially enjoyed the trick-or-treat event between the two properties. I actually never even left the property the entire duration of our trip. For meals we ordered in room dining for breakfast and dinner and then had lunch by the pool. Each meal was excellent and the staff was extremely attentive and pleasant. Everything just felt "easy" for us and with littles easy is what we needed as parents. I was pretty much in mourning the day of our departure because we had such an enjoyable stay with great weather. This was also my fall tan glow up to get me through to Christmas and I appreciated that the pool was perfectly positioned for all day sun with nothing blocking the glorious rays. Another staff member that contributed to this exceptional stay was Michelle from in-room dining. My wife really enjoyed talking to her and she made this a special time for us as well.

Had a little staycation for a night at the JW. Service at both hotels was amazing from front desk, room service, pool staff, restaurant staff and more. Orcun and Doris at the RC lobby bar went above and beyond to recreate the Hillstone martini I was hoping to get. Can’t wait for my next stay!

We spent a long weekend ( 4 nights) at the property and golfed at the golf course. A beautiful and well maintained property with excellent service and very comfortable rooms. The Golf Course was in great shape and we enjoyed some of the challenging holes. The food and bar were very good and the service was excellent. Overall a great experience!