The Ritz-Carlton Orlando, Grande Lakes

From the moment we pulled up, the Ritz-Carlton Orlando Grande Lakes made our whole family feel genuinely welcome. The valet greeted us with big smiles, and that same warmth hit us again at check-in with Auriane, who took such great care of us. We were lucky enough to upgrade to the Club Level, and Sheila was fantastic. She walked us through all the perks and really made us feel at home. The whole Ritz Club team, especially Trish, Brooke, and Jaime, treated us like we were part of their family. The attention to detail was next level, and the food all weekend was straight-up spectacular. The property is stunning too, with the beautiful pool, lazy river, and so many great amenities to enjoy. Our daughter loved the Ritz Kids Club and all the interactions with the pets, learning about them and doing the different activities. That Mother’s Day weekend was so wonderful. She had the absolute best time. As we were pulling away she had tears in her eyes telling us how special it was and how much fun she had. My wife also had the time of her life, feeling so recognized and appreciated as a mom, from the flowers to all the little thoughtful touches throughout the weekend. In a world that often feels so rushed, this place has a way of pausing everything and letting you just breathe, connect, and make memories that stick. There aren’t enough stars in the world for the amazing staff here. We left feeling refreshed and truly cared for. This hotel really knows how to do a family vacation right. I can’t recommend it enough!

Service, food, decor, rooms and outdoor setting were outstanding. Will be hard to stay at a lesser hotel

This hotel was the best hotel. I stayed at in my life and it’s also right next to the JW hotel that has a lazy river in water slides. It is so much fun at the Ritz Carlton hotel me my two kids and my wife loved it best hotel ever I will definitely stay there again! it . The food is awesome service is awesome and I hope you everyone else could stay there too. They have a club lounge that’s fantastic and the pool is amazing. With cabanas I hope everybody reading this could stay at the Ritz Carlton hotel!!

This is a fantastic property with a truly dedicated staff. Danielle, Tommy, and Madison went above and beyond, delivering personalized service and attention to detail that created a real “wow” experience. I was upgraded to a suite that impressed in both space and design, with top-notch amenities. The Club Floor was excellent—hot and cold light meals, baked goods, desserts, fruit, coffee, soft drinks, wine, and an expertly made Dirty Martini. Jamie, Matthew, Paula, and Jason made the club warm and welcoming, elevating the experience. Without this team it would not have been the same. The casual restaurant had a great burger, though communication could have been better. While the hostess was friendly, I was passed to someone who dismissively directed me to the bar despite empty tables. Janelle at the bar, however, was personable, knowledgeable, and welcoming, and seating was available shortly after I arrived. Door service was less attentive (though Ernie the bellman was great), and unlike some other Ritz properties, I didn’t experience a house car, water service, or name recognition—minor points in an otherwise excellent stay. Overall, this was a solid 5-star visit. The property is beautiful, the service is strong, and it’s a home base in Orlando that easily surpasses the best other resorts. A final note: Do watch the checkout process. The last rep at the desk attempted to charge me for resort fees that I’d already paid. I had to prove that my pre-paid travel reservation specified taxes and resort fees were included.

There were too many shortfalls this stay. The pool was understaffed and difficult to find any staff to take an order. I had to ask multiple times for my room to be cleaned at 5pm (others in our party had similar issues), seemingly another staffing issue. The steakhouse made us wait 20 minutes for our table in an empty restaurant for a 6pm reservation. Overall the hotel felt as if staffing was an issue to being able to provide typical service. The hotel was clean, the gym was good, even if cramped, the grounds were well kept, but something felt atypical.