The Ritz-Carlton Orlando, Grande Lakes

This is a fantastic property with a truly dedicated staff. Danielle, Tommy, and Madison went above and beyond, delivering personalized service and attention to detail that created a real “wow” experience. I was upgraded to a suite that impressed in both space and design, with top-notch amenities. The Club Floor was excellent—hot and cold light meals, baked goods, desserts, fruit, coffee, soft drinks, wine, and an expertly made Dirty Martini. Jamie, Matthew, Paula, and Jason made the club warm and welcoming, elevating the experience. Without this team it would not have been the same. The casual restaurant had a great burger, though communication could have been better. While the hostess was friendly, I was passed to someone who dismissively directed me to the bar despite empty tables. Janelle at the bar, however, was personable, knowledgeable, and welcoming, and seating was available shortly after I arrived. Door service was less attentive (though Ernie the bellman was great), and unlike some other Ritz properties, I didn’t experience a house car, water service, or name recognition—minor points in an otherwise excellent stay. Overall, this was a solid 5-star visit. The property is beautiful, the service is strong, and it’s a home base in Orlando that easily surpasses the best other resorts. A final note: Do watch the checkout process. The last rep at the desk attempted to charge me for resort fees that I’d already paid. I had to prove that my pre-paid travel reservation specified taxes and resort fees were included.

There were too many shortfalls this stay. The pool was understaffed and difficult to find any staff to take an order. I had to ask multiple times for my room to be cleaned at 5pm (others in our party had similar issues), seemingly another staffing issue. The steakhouse made us wait 20 minutes for our table in an empty restaurant for a 6pm reservation. Overall the hotel felt as if staffing was an issue to being able to provide typical service. The hotel was clean, the gym was good, even if cramped, the grounds were well kept, but something felt atypical.

Got the 80 min Hydrafacial Deluxe with Jamie and she was absolutely fantastic! Would definitely return and ask for her as my technician— so knowledgeable while delivering an excellent service

Good hotel, pleasant staff, a great main pool, some of the guests can be a little pompus, but overall it's fine.

I stayed here for a girlcation and have previously visited several The Ritz-Carlton locations across different states, so I have a strong sense of the level of detail and service typically associated with the brand. The grounds were absolutely beautiful, and the staff was genuinely lovely throughout our stay. Room service was also refreshingly “old school” the food was properly plated and delivered on a cart, which added to the experience and felt elevated. However, the room itself did not reflect the same attention to detail I’ve come to expect. When we arrived, there was a shirt sticker stuck to the wall. It was almost funny at first, but it did make me question how thoroughly the room had been cleaned. There were also small but noticeable issues. For example, the carpet appeared new, but there was a visible gap between the carpet and the wall. Harmless, yes, but distracting from what was otherwise a lovely stay. Overall, I would still highly recommend this property because of its beautiful setting and wonderful staff. That said, a bit more management walk-through and attention to the finer details would truly bring the experience in line with the brand’s usual standard of excellence.