The Ritz-Carlton Orlando, Grande Lakes

We had an amazing stay! Everyone was so kind and friendly. We were greeted by Ivan as we got out of the car and he set the tone for the rest of our stay. Madison at the front desk was helpful and made the check in process so easy. Ernie, the bellman, did a great job sharing tips and tricks to make our stay more enjoyable. Vachira, the concierge, went out of her way before and during our stay to answer questions and make sure we had everything we needed. Our chairs at the pool were well shaded by umbrellas and we were well taken care of. Ella and the whole team goes out of their way to make sure guests have what they need. Andres at the Lobby Bar was our favorite bartender. He makes excellent drinks and has a lot of knowledge to share. The service at First Perk was personable. They were interested in their guests and making sure every order was right. We went on the Sunrise Safari. Riding around this massive property gave me a new appreciation for this area of Florida. It was an unforgettable experience filled with herons, deer, and alligators. Lori and Andrew were extremely knowledgeable and fun to listen to. Our accommodations were top notch. We loved this properly and hope to return in the future.

The Ritz Grand Lakes is a very nice property with beautiful grounds and beautiful rooms and public spaces. Our room was spacious and had an amazing view with an extremely comfortable bed and a big beautiful marble bathroom. The front desk staff, while efficient, wasn’t overly friendly, however, the rest of the staff in the hotel was wonderful. From the concierge to restaurant and bar service to the Bell, staff and valet staff, everybody was extremely friendly and helpful. I also had a manicure in the spa, which was absolutely wonderful! A very pampering experience. And Spa is absolutely beautiful. The food on the property was good but a little pricey, but this is to be expected for a Ritz. Overall, we had a very nice time for the couple of days that we were there and would definitely stay there again.

We recently returned from our second visit to the The Ritz -Carlton in Orlando and it is one of the best experiences we've ever had . From start to finish , the team completely exceeded our expectations and delighted us in every possible way. The location is perfect and is only 15-20 minutes taxi from a variety of high end restaurants, even though they have ample on site including the sister Marriott hotel. The grounds are breathtaking and is great for morning and evening walks with all the wonderful nature the hotel has to offer. The facilities are fantastic and immaculate -every detail is thought through , with beautifully designed rooms not too complicated and an amazing pool with high end cabanas. On our next visit we will opt for the club level access as it seemed very good value for money considering the quality of food and drinks they have which you can also enjoy on an outside balcony. What really made the holiday unforgettable was the level of service . All the staff was very friendly and genuine which can let alot of 5 star hotels down. I'm pretty sure not one member of staff didn't walk past us without being friendly during our 8 night stay. A special thank you to Ann in guest services who was in touch months before the holiday to arrange a special holiday for my mother and answered any questions i had regarding room types and filled me with plenty of confidence before my arrival .Her warmth and attention to detail was as good as anything we've experienced across the world in high end hotels and is a credit to the company. We left feeling cared for, relaxed and looking forward to coming back.

Disappointed! This is RC in name only. I would never go back to that hotel again. I am a Marriott/RC Elite Rewards program for over 20 years, currently Platinum Elite. When I called asking for an early check in, their answer was that would cost $175. One or two hour before check in time, they cannot sell the room to anybody, unless they are also operating the property as a motel by the hour...Then when I arrived to the hotel and gave the key to the valet attendant I was hit with a $58 plus taxes rate per night. Not even in in NY, London or Paris they charge that outrageous amount of money. I purchased the room ($650 with bkfst). To my surprise, -according to them- that was Continental Bkfst that included coffee, and pastries only. If I wanted the buffet I have to pay an additional $ 38 or order a la carte and pay the prices of the menu. In addition, to the prices, the service is well below average. It took one hour to have my breakfast. 10 min to fill the glasses with water, 15 more minutes to get the OJ. After 25 minutes waiting for the coffee they came to tell me the coffee machine was being serviced. Finally they brought the coffee, but not the food. For the time they brought the food, the coffee was cold. Then they brought a new hot coffee, and the food wa cold. In two words: TOTAL DISASTER. I never had such a bad experience in a RC hotel. And they pretended to include 20% service charge. You can get better service in a Holiday Inn and pay only $ 150 . They charge $58 + taxes = $62 for valet parking that with just four cars it is total chaos. The two lanes blocked. You can tell this a hotel has no management at all.

We stayed at Grande Lakes in early May and had an amazing experience. I had been to the property many years ago but it is much better than I remembered. Service from the staff was impeccable and no request ever felt like a burden. I had wondered, given Orlando is a child/family destination, if this Ritz would be up to the rest of the chain’s standards and honestly this ended up being one of the best Ritz’s we’ve stayed at. The hotel also went over and above to add some special touches for us. I’m lifetime titanium and was staying at the Ritz for my 50th birthday (which I was dreading) and to spend some time at Disney to feel like a kid again. Apparently my partner notified the hotel ahead of time and we were placed in an absolutely beautiful suite and every night when we got back to the room there was a treat waiting with notes from guest services. From layer cakes to cupcakes, champagne to chocolates, every night was something different. It made a psychologically rough day so much better so I can’t thank the staff enough for all they did. :) Separately, the grounds are lovely, gym is big, pool area never filled (even when the JW was absolutely jammed) and breakfast offerings (a la carte plated) quite large and high quality. Only reco I have at all is that the breakfast buffet could be more expansive. It was good don’t get me wrong, but the sweets section is huge (amazing though) and I think they could be more creative with the other savory sections as well. Other than that we had a flawless 5 nights. Thank you, we won’t hesitate at all to return.