Grand Hotel Oslo

Its facade is fitting to its name and it has the elements you expect of a grand dame - history and grandeur for example. Of course, not all of those elements are good. So it is old and as a result some of the infrastructure is wearing a little. The first room we stayed in had a loud noise coming from the vents every 12 minutes which kept us from sleeping, for example (although they did allow us to move the following day), and the central air system didn’t work in one of our rooms, meaning they had to provide a fan. Some of the rooms rooms are dated in design. One of our rooms had carpet and thick material headboards, for example - meaning the room was pretty dusty (the other was refurbed with wooden floors and was much better). Bathrooms had over bath showers also - so quite 1980s. However, the hotel has a great location and the rooms were clean. The staff were friendly and the breakfast was good, as was the bar. So we weren’t unhappy with our stay at all - but I am just not sure how it can be said to be 5 star.

This is a nice historic hotel. Very clean, quiet and pleasant. This however, is not a five star hotel.No bellman or porter to help with luggage, both restaurants on property close by 5:00 on Sunday - limited bar bites after that. No turn down services, had to pay for water + room service fee to be brought to the room. Could not control room temp - was north of 75 degrees and would not cool down. Linens are nice, towels are small old and rough. Yes this maybe very critical, but if you are holding yourself out as 5 Star, these are the things that matter. For those who will say I don’t know what the European hotel experience is, I travel extensively and am accustomed to the differences between US and European hotels. (We’ve spent 6 weeks in Europe this year.) As I noted at the top the hotel is nice and I would stay here if rated 3+ to 4, with prices adjusted accordingly.

The hotel is centrally located and it looks wonderful from outside. The interiors is an old hotel. There are steps that you carry your suitcases up down, and the room is not insulated well and not having a view to the outside so it’s kind of dark and a shake so when the tramp goes through,there’s a step going up to the bathroom.

We did not like the hotel. They gave us a room for disability people when we did not ask for it and the room smelled bad. They did not solve it when I have talked. The fitness center is not good either.

This hotel had such great potential. We were given a large junior suite and they let us have early check in since we were so jet lagged. It is a great central location. However on the second night of our stay we were awakened by the loudest pulsating music from a pub across the square that was playing dance music. It was so bad that we asked to change rooms but they said that the only room available had poor ventilation. The music went until 2 in the morning. When we spoke to the front desk at first they denied having noise complaints and then admitted that it was a problem but they haven’t found a solution. Let’s be clear, this wasn’t city hotel noise. This was a dance club that felt like it was taking place in your room. I’m not going to even bother mentioning the good food at the breakfast buffet ( that was not included in your rate) because if you can’t sleep at night nothing else matters. They gave us back a few dollars but I think it was unconscionable on their part to put us in this room. Buyer beware!!