The Westin Ottawa

DO NOT STAY HERE! They are doing construction in the middle of the day and it is unbearable to be in the room due to the noise. The hotel is not stating that construction is occurring and is difficult to make accommodations. Had to cancel a business meeting. Will not be staying here again. ~Bonvoy Platinum

The Westin Ottawa Ottawa Right In The Heart Of Downtown Ottawa - Truly Spectacular Service! 1036109371 We were attending a wedding in Ottawa and wanted to stay downtown. This hotel is located right downtown just steps away from the Parliament Buildings so we booked the Deluxe Parliament View Room with a King bed for the night. Checking in was super easy and the staff were all so incredibly friendly. The room itself was stunning with a great view of the parliament buildings! Special thanks to Concierge Andrew C. for including the "Romance Package" that came with a bottle of Prosecco and some chocolate covered strawberries!! The breakfast buffet, which was included was also spectacular - there were so many freshly prepared, delicious items to choose from! The only things that they could probably improve would be the parking, which is $50 per night - we found some parking nearby for $30, which is still expensive. Also - it would be nice to have a bathtub in the room - but they are getting harder and harder to find nowadays. The ByWard market is also very close and there are tons of restaurants, cafes, bars and other entertainment venues located there. Overall, this was a fantastic stay and highly recommended.

I stayed at The Westin Ottawa in October 2025 for one night and left the next morning covered in bed bug bites that were medically confirmed by a healthcare professional. I haven’t travelled anywhere in the past year, so this hotel was the only possible source. I reported it to management two days later, but they dismissed my concern after an EcoLab inspection came back “negative.” Despite that, I’m still dealing with the aftermath - discarded luggage, expenses, and a great deal of distress. I expected far more accountability from a Marriott-branded property. I’ve since reported the incident to Ottawa Public Health to ensure no other guests experience this.

As mentioned by other reviewers, we also stayed during the October 17 fire alarms (2AM and 4AM). However, there was AGAIN a fire alarm at 1AM the next night. One alarm is safety. Three in a row is an old, broken system that nobody fixed. Was there an apology? NO Any kind of compensation or good will gesture ? NO Worst treatment at a Westin EVER. Outside of the fire alarms, carpets are threadbare, air conditioner is old and noisy, and the toilet paper is the gas station paper that is super thin and falls apart. All in all it’s an old hotel relying on its location and former glory. But now it’s broken down and frumpy and staff is sweeping it under the rug.

We checked in late on Friday Oct. 17th. We were assigned rooms 1228 and 1208. Room 1228 overlooks what looks like the mechanical area of the hotel. So, it is not a quiet room by any means. But nothing compares to waking up to TWO fire alarms! One at around 1:50 AM. The other at around 3 AM. Both alarms did not require evacuation. After the second alarm I called the front desk to inquire I was told that the manager on duty was trying to figure out what was happening. I requested compensation for a sleepless night. I was offered a free breakfast per guest for one day. We are here for two nights. So, I am expecting a bit more. Since we have not had a good night's rest. The room as I said overlooks some roofs and mechanical looking equipment. As I type all I hear is something like a leaf blower. And a very loud motor whine. You can hear toilets flushing. And since everyone was woken up by the alarms, there were a lot of toilets flushing. It seems that everytime a toilet flushes it triggers a whining sound in the building. So, thus far, our stay has been absolutely terrible. I can't comment about the location as we arrived late last night. We are here for a wedding. The Westin is the venue. Fingers crossed it gets better from here on. It has thus far been a very loud expensive experience.