Hilton Aruba Caribbean Resort & Casino

We have stayed at the Hilton Aruba two times so far, and the biggest reason are two people who work in the Palm Beach Club. Vicara (Vicky) & Janice!! They truly made us feel like family and like they had known us for years. I still keep in touch with both of them. I can't wait to go back and trust me we will be staying again at the Palm Beach Club at the Hilton as long as they are still there.

This our 6th time staying at the property. We love all the new renovations they have made. The Shore Club menu for lunch/happy hour was delicious. The thing we love about this property is the staff. We come back each time to familiar faces and smiles. There are a lot of choices along Palm Beach but we will continue to come back to the Hilton.

Most of the hotel staff were great. The drinks and food on site were very pricey, so we ventured out to the many fabulous restaurants that were within a very short walking distance. The location was excellent. While walking we discovered a few more hotels -all right on the beach as well that looked more desirable than the Hilton. The casino was not worth the visit. The bartender was unpleasant- the machines were not paying anything. I wish we would have gone to another casino- but this one was right on the property. Don’t waste your money here. My biggest mistake apparently was booking through a travel agent. Even though I’m a silver member with Hilton- they REFUSED to give me any points for my (very expensive) one week stay in Aruba. Worse yet- when I checked in and inquired about my Hilton Honors number- they told me to call the home office and give them my receipt and they should take care of it. I did the chat with the home office autumn’s my stay- they told me to call the home office when we returned to the US. I did that. The first representative (Linda) told me I had to call the hotel directly. When I told her I already did that she got argumentative. When I spoke to her supervisor (or so I was told). his name was Adam- even worse. He blamed my travel agent! I explicitly told my travel agent to book me there because I am a silver member, mistakenly believing that my points meant something. It doesn’t mean anything. Now that my wife’s retired, we will be traveling a lot more, and Hilton will NOT be the go-to hotel of choice.

The Spa Eforea at The Hilton is terrific. I had a full body massage, a facial and a foot massage. Ask for Teresa. She was great.

Perfect location since you are in middle of everything. Rooms were super clean and they even upgraded us for free. Highly recommend!