Hilton Aruba Caribbean Resort & Casino

Most of the hotel staff were great. The drinks and food on site were very pricey, so we ventured out to the many fabulous restaurants that were within a very short walking distance. The location was excellent. While walking we discovered a few more hotels -all right on the beach as well that looked more desirable than the Hilton. The casino was not worth the visit. The bartender was unpleasant- the machines were not paying anything. I wish we would have gone to another casino- but this one was right on the property. Don’t waste your money here. My biggest mistake apparently was booking through a travel agent. Even though I’m a silver member with Hilton- they REFUSED to give me any points for my (very expensive) one week stay in Aruba. Worse yet- when I checked in and inquired about my Hilton Honors number- they told me to call the home office and give them my receipt and they should take care of it. I did the chat with the home office autumn’s my stay- they told me to call the home office when we returned to the US. I did that. The first representative (Linda) told me I had to call the hotel directly. When I told her I already did that she got argumentative. When I spoke to her supervisor (or so I was told). his name was Adam- even worse. He blamed my travel agent! I explicitly told my travel agent to book me there because I am a silver member, mistakenly believing that my points meant something. It doesn’t mean anything. Now that my wife’s retired, we will be traveling a lot more, and Hilton will NOT be the go-to hotel of choice.

The Spa Eforea at The Hilton is terrific. I had a full body massage, a facial and a foot massage. Ask for Teresa. She was great.

Perfect location since you are in middle of everything. Rooms were super clean and they even upgraded us for free. Highly recommend!

Her er en samlet og naturlig formulering som passer godt som en hotellvurdering: Hotel review✓ Overall, we feel that the hotel does not fully live up to what we would expect from a five-star hotel. Apart from the breakfast and the reception service, we have been disappointed with the overall level of service and the standard of the room. We expected more than paper cups in the room, and there is nowhere convenient to hang or dry swimwear, which is particularly surprising for a hotel located right by the beach. There are also very few activities available for children and teenagers, and there is limited information about what is available at the hotel unless you actively seek it out yourself. We would have appreciated much better communication and more information about activities, facilities and services. Overall, we feel that the hotel has potential, but there are several areas where the service, facilities and guest experience could be improved to match the expectations of a five-star hotel.

Great hotel, the Aruba tower need some improvement but is overall a great place.