Hilton Aruba Caribbean Resort & Casino

My wife and I recently had our 9th visit to Aruba. We stayed in the Hilton once again as we enjoy the resort and beach area. As usual, the hotel staff were very friendly and accommodating. We had a wonderful dinner at the Sunset Grille restaurant. This was our first visit since the hotel had completed most of its renovations. All of the restaurant and bar upgrades were very nice! The location of the hotel is perfect with access to a very nice section of the beach, as well as a lot of restaurants and shops across the street. Our only complaint was relative to the beach area. The hotel reconfigured their Palapas so that they are much closer together than before. This would not be so bad except that they also eliminated their rule about wearing ear buds or head phones for music. With the Palapas closer together, more people on the beach, and now no controls on people playing their music loudly, we found it to be less relaxing than before. We had a group on at least 2 days while we were there who played their music very loudly. Considering they were sitting a row behind us, it really detracted from the previously peaceful environment. If you're going to pack people into tighter conditions, it would be better to have controls on noise so guests aren't subjected to music they don't want to hear. Otherwise, we had a very enjoyable visit!

Quite noisy at night in the Aruba tower junior suite to say the least. We only came because we had a captive insurance meeting for my husband’s companies….. didn’t appreciate the booking process and trying to speak to a actual person let alone a person that worked in concierge is a no go. Totally different experience from another trip that I booked for my family in Eagle Beach in May at the Bucuti and Tara. Any who … this place is great for families or for rowdy folks that like to party like it’s 1999. Hey I aint judging it’s just not for me. Honestly the property is beautiful and maintained well and housekeeping is fantastic. Food Meh… but if you want a lively experience the Hilton will certainly not disappoint. Loved the inside dining experience at sunset grill quite impressive. I loved Angel at the palapas activity tent and the palapas are lovely but the service is lacking and the drinks …. Well there is not any alcohol in it at all!!! Get your own drinks at the shore club or hit the tradewinds shop in the Aruba tower for your own booze enjoyment! Loved Oscars Market and the friendly people who worked there. For me Imma stick to my boutique hotels….

Family experience is great. Not a big fan of the casino. I have a rule of thumb that bad luck is not an accident at a casino. Been to this place twice, and 5 of first 10 rolls on craps tables are 7’s both times. Maybe it is a coincidence, but I don’t argue with bad luck.

Please be very careful if choosing this hotel. Our experience started off poorly. When we arrived at the hotel we were a few hours later then our expected time due to a security issue that closed the Aruba airport for hours. Upon checking into the hotel we were assigned a room with two double beds not the king size bed that was on our reservation. The front desk clerk did not want to correct this issue, stating that the hotel was fully booked. At one point we were informed that the reason was because we booked from a third party (travel agent) another reason was that we were not Hilton members, (which was not true because we have a Hilton member number). We also talked to other guests who booked directly through Hilton and had similar issues. It took two days and a lot of stress to be moved to another room. Things went from bad to worse being that the next room the mattress was as hard as cement and the view looked like a third world country under attack. There is a lot of construction going on in this hotel. One pool was completely closed. So after a few restless nights we went to the manager Germaine who did her best to move us away from the construction area with a slightly more comfortable bed. During our 9 day stay we had to change rooms three times. This was not acceptable. Germaine was the most professional and caring employee we met at the front desk. No vacation should ever be this stressful. I do want to mention that the location of this hotel is great. The breakfast staff, beach/pool staff, and housekeeping staff were excellent. The front desk employees are in need of some intense training.

The property is beautiful and in the perfect location on the island. I think it has the nicest beachfront. The restaurants and bars are comfortable and appealing. All the facilities and activities offered for kids and adults are wonderful. Everything is very well kept. What made the trip extraordinary was everyone working at the hotel we encountered. I have never been around such a friendly and accommodating group of people. Thank you for all your hospitality!