Hilton Aruba Caribbean Resort & Casino

18% “service charge” applied on seemingly everything as well as the tip tip tip section on the bill — as they staff stood over waiting. It’m just so tired of it all —- if the management doesn’t trust the customer to tip appropriately and decides to force me to Tip 18% on every pina coladas I order, then don’t have the “tip” section out on the bill to try and guilt me into tipping more. Same goes for the exorbitant “resort fees” which gets you the privilege of being down at the pool at 7:00 am to collect your 4 towels so you can place them on a pool chair with an umbrella. It’s just all so ridiculous… this after you are already paying hundred of dollars per night for the room already. Beyond those gripes the Hilton was really great place to stay. It’s one of the (if not the) original big hotels on Palm Beach but is so well kept and beautiful… it just has a great feel. Not too big, not too small. Lively place, but not overly crowded. The beach was wonderful - clear and sandy (although the beaches up the road are a must with even better water and snorkeling (Tres Trapi, Boca Catalina) and Arashi for a few semblances of waves. Staff was overall friendly and attentive - especially the beaches and pool staff working hard all day in the heat … they were regularly available to order drinks or food - although the turn around time on the orders varied widely. The hotel had activities every day / mostly geared for kids and a cool bird sanctuary as well. Food at the hotel was really good. Pools and grounds were well kept. At 7:00 am most chairs were still available to “reserve” with your towels … by 7:30 or so it started to get tight. You can also reserve a few weeks ahead of time a beach or pool Palapa — the reservation system was well or agonized and the staff at the activities desk by the pools were on top of it all. Plenty of shopping and restaurants right outside the Hilton which is really in a great location. Guests had mixed opinions on the breakfast package … we did not get it which was great for us as there are so many good places to eat across the street (Dutch pancake house anyone!) or your can just pick up a tasty egg sandwich, fruit and fresh squeezed OJ from one of the two on-site markets at the Hilton and enjoy at your own speed. Bonnaire building - despite being older - was well kept inside and out with very nice rooms. And despite being at the corner of the property it was still a quick walk to anywhere else (after the first day once you get your bearings). Only other tip would be to rent a car at least one day (you can do it right in hotel lobby or from any online rental site and pick up across the street at the Budget Rental Car office) … the island’s beaches are so accessible by car and it’s just cool to drive around. We had a fantastic week at the Hilton.

Very nice resort Clean Property well taken care of Service is great and people are wonderful It’s not a loud place and you have multiple pools to select from Beach is beautiful!!! Serene water, clear, no shells, no seaweed. Would for sure return! Good onsite food too ( breakfast offers many options) Casino is not worth it We put $20 in a 5 cent machine pressed minimum bet 3 times only! And $20 gone. We tried a 1 cent machine and inserted $1 snd ONLY PLACED 1 BET AND MONEY GONE! I’ve been to many casinos but there’s some funny business here! Will not go back

Nice place but not a very good value. I’ve stayed in other resorts where breakfasts were included . This place has literally nothing that’s complimentary. When paying premium prices for a hotel stay you shouldn’t have to pay for palapas everyday and they shouldn’t be priced in tiers based on proximity to the beach. That was a major turnoff . I also reached out to them regarding my stay and never heard back. Beach is great, hotel is overpriced

Resort is very nice and well maintained. Rooms in curaçao tower were a little small. Beach was excellent. Good location to hit the restaurant strip and shopping across the street. Great walking the beach and bike path.

Imagine looking forward to a wonderful relaxing time in Aruba and you call the Hilton Front desk to find out more information. You are answered by a woman name “Vivta” or whatever her name is, and you get the rudest service ever. This lady was loud and speaking over me. I could not get a word in. She disconnected the phone several times. She said there’s a system issue and we may get disconnected but she did not take my number nor try to call back. Her entire attitude was so unprofessional and rude- not indicative of what the Hilton is about. After spending about $5000 for just a few days in Aruba, this is unacceptable service. If this is what I’m going to experience at the Hilton when I arrive next week, I am not looking forward to it. This experience has put a damper on my excitement for my upcoming trip. This lady should not be at the front desk.