Hilton Aruba Caribbean Resort & Casino

Our anniversary stay at the Westerly Hilton Aruba was nothing short of phenomenal, and we want to express our sincere gratitude for the exceptional hospitality we received throughout our visit. Every detail was handled with care, every moment felt elevated, and the service consistently surpassed our expectations. A special recognition goes to Mayte, whose outstanding work as concierge made our celebration unforgettable. Her attention to detail, thoughtful planning, and ability to anticipate our needs ensured that everything was perfect before we arrived — and continued flawlessly during our stay. Her professionalism and warmth set a standard that is truly rare. We also want to thank Elvita, whose kindness and attentive service added an extra layer of comfort and joy to our experience. Her genuine smile and dedication made every interaction memorable. And finally, Travis, the bell boy who welcomed us with such friendliness and care, set the tone from the very first moment. His helpfulness and positive energy made us feel immediately at home. After traveling around the world and experiencing hospitality in many places, we can confidently say that the team at the Westerly Hilton Aruba — especially Mayte, Elvita, and Travis — delivered one of the best experiences we have ever had. You all helped make our anniversary truly special, and we will always remember the warmth and excellence you brought to our stay.

The hotel staff tricks their guests into over tipping by hiding the service fee on all the bills. Common for the waitstaff to fold the bill just showing the total so you tip more than the 18% already applied to all bills.

18% “service charge” applied on seemingly everything as well as the tip tip tip section on the bill — as they staff stood over waiting. It’m just so tired of it all —- if the management doesn’t trust the customer to tip appropriately and decides to force me to Tip 18% on every pina coladas I order, then don’t have the “tip” section out on the bill to try and guilt me into tipping more. Same goes for the exorbitant “resort fees” which gets you the privilege of being down at the pool at 7:00 am to collect your 4 towels so you can place them on a pool chair with an umbrella. It’s just all so ridiculous… this after you are already paying hundred of dollars per night for the room already. Beyond those gripes the Hilton was really great place to stay. It’s one of the (if not the) original big hotels on Palm Beach but is so well kept and beautiful… it just has a great feel. Not too big, not too small. Lively place, but not overly crowded. The beach was wonderful - clear and sandy (although the beaches up the road are a must with even better water and snorkeling (Tres Trapi, Boca Catalina) and Arashi for a few semblances of waves. Staff was overall friendly and attentive - especially the beaches and pool staff working hard all day in the heat … they were regularly available to order drinks or food - although the turn around time on the orders varied widely. The hotel had activities every day / mostly geared for kids and a cool bird sanctuary as well. Food at the hotel was really good. Pools and grounds were well kept. At 7:00 am most chairs were still available to “reserve” with your towels … by 7:30 or so it started to get tight. You can also reserve a few weeks ahead of time a beach or pool Palapa — the reservation system was well or agonized and the staff at the activities desk by the pools were on top of it all. Plenty of shopping and restaurants right outside the Hilton which is really in a great location. Guests had mixed opinions on the breakfast package … we did not get it which was great for us as there are so many good places to eat across the street (Dutch pancake house anyone!) or your can just pick up a tasty egg sandwich, fruit and fresh squeezed OJ from one of the two on-site markets at the Hilton and enjoy at your own speed. Bonnaire building - despite being older - was well kept inside and out with very nice rooms. And despite being at the corner of the property it was still a quick walk to anywhere else (after the first day once you get your bearings). Only other tip would be to rent a car at least one day (you can do it right in hotel lobby or from any online rental site and pick up across the street at the Budget Rental Car office) … the island’s beaches are so accessible by car and it’s just cool to drive around. We had a fantastic week at the Hilton.

Very nice resort Clean Property well taken care of Service is great and people are wonderful It’s not a loud place and you have multiple pools to select from Beach is beautiful!!! Serene water, clear, no shells, no seaweed. Would for sure return! Good onsite food too ( breakfast offers many options) Casino is not worth it We put $20 in a 5 cent machine pressed minimum bet 3 times only! And $20 gone. We tried a 1 cent machine and inserted $1 snd ONLY PLACED 1 BET AND MONEY GONE! I’ve been to many casinos but there’s some funny business here! Will not go back

Nice place but not a very good value. I’ve stayed in other resorts where breakfasts were included . This place has literally nothing that’s complimentary. When paying premium prices for a hotel stay you shouldn’t have to pay for palapas everyday and they shouldn’t be priced in tiers based on proximity to the beach. That was a major turnoff . I also reached out to them regarding my stay and never heard back. Beach is great, hotel is overpriced