Hilton Aruba Caribbean Resort & Casino

Amazing resort. Love the customer service from the fire day we checked in by Andy the service desk. He was amazing with explaining everything on the resort and all the activities. I also appreciate the water refilling machine for Customer to use a super Clearwater and super tasty so no need for waste of plastic bottle and very convenient for Customer just to refill their bottles. Location is right by the beach and in the middle of the palm beach area where the nightlife starts hotel is super clean and great location. Everything you need you will find in this resort. Free parking for guests.

Fabulous trip! Palm Beach Club is the way to go. We had a partial ocean view room on the 7th floor of the Aruba tower. All of the staff, including the chefs, in the Palm Beach Club made us feel very welcome and taken care of. The beach is the best on Palm Beach - and the hotel was lovely. Obviously, they are doing major construction. It isn’t aesthetically pleasing and can be loud. But it did not affect our trip at all! We already booked for next year and cannot wait to see the finished product.

This being our 15th vacation at the Hilton Aruba, I am somewhat biased :), but just the fact that we've been there 15 times since 2016, after traveling the Caribbean and Mexico extensively, tells you all you need to know. The beach is excellent, plenty of room to relax, and the team at the beach makes every day special; get a Palapa with waiter service all day; and try the beach activities from SUP to water aerobics, and my favorite, the bike ride to the lighthouse! The hotel has been completely refreshed and the rooms and restaurants/bars are even better than before. The staff is warm and welcoming, always doing their best to make you feel at home. I can't wait to return .

Workers are nice for the most part but found they are not willing to Accommodate you. I originally had chosen a room with double beds but was offered an upgrade. The upgrade did not mention King or double beds. I upgraded for the partial Ocean view which honestly isn’t even that great. I chatted prior to getting here and was told sorry they have nothing. Check when you arrive. It was also a King bed. The following day they move my son from his double bed room in the Aruba tower due to the noise of construction so I ask if they can give me his room for the double beds and of course they say it had already been booked. How, my son just moved. So I also ask for a step stool as I have an issue with getting into the King bed as I am only 4’10 and asked for a step stools and no step stools. The other part is the person I came with has to sleep on a cart. My opinion is do not expect any of them to go out of their way to make you more comfortable and stop offering upgrades to people without alerting them it would be changing from two beds to One as that is important. I won’t come back. To much of a hassle to get help.

Significant construction still ongoing. South pool was completely closed with some jack hammering last 4 days of our visit. New bar/food building being constructed right next to the open north pool, with associated construction noise. Staff is great and the room was very nice. Breakfast buffet was underwhelming but satisfactory ($30.50 pp). I added a star because I feel the price of the stay was reflective of the ongoing construction. I just didn't expect so much of it.