Four Seasons Resort Palm Beach

Just back from staying at this resort for 5 nights. We had an amazing experience as this was our 1st time at this Four Seasons location. The staff is unbelievable...really ! Everyone takes the time to get to know you, remembers your names and your preferences ! Almondo at the pool goes above & beyond to ensure that you are looked after, setting up your chairs, ice water, awesome frozen chocolates, fresh fruit...it goes on and on! This guy really understands what Service is all about ! All the rest of the staff are great but Almondo stood out to us during our stay ! Food & drinks were what you expect from a Four Seasons resort...they did not disappoint ! There was only one thing that did disappoints us and that was Housekeeping, they didn't remove used wine & cocktail glasses from the room, so we had to call to get fresh ones (they came very quickly with new ones) and we went thru 2 coffee makers until finally the 3rd coffee machine worked as it should. Now again, they fixed them very quickly but for us this was not meeting the high standards that Four Seasons has and we have while staying at a Four Seasons property. Anyway, great place would go back in a second but there are other locations that we need to experience!

We had our wedding reception in the Jove Kitchen and Bar at the Four Seasons on Palm Beach. We had originally been directed to the Graze restaurant at the resort but then it was moved to Jove because of ongoing renovations to Graze. This was a good thing as we thought that Jove had even better ambiance than Graze. We had considered having our reception at the Breakers or at Eau Palm Beach but no options offered more accommodation or more reasonable pricing than the Four Seasons. In fact it seemed that Nicole Lewis and the rest of the Four Seasons staff bent over backwards to serve us and ensure that our reception experience and also that our night stay that evening at the resort was first class. Nicole was extremely helpful and quickly responsive to phone calls and emails. We had been told that we would have to end our reception luncheon at 230PM but no one at the resort tried to move us out of Jove at that time. We comfortably enjoyed the event until 4PM. Every one of the restaurant staff was extremely friendly and helpful. In fact just about every one of the hotel staff was aware of our special day and even called us by name. Our wedding reception cake was too large to be consumed by our wedding reception party of fifteen people. The restaurant staff boxed the unused portion of the cake and kept it refrigerated overnight for us to take home the next day. We spent the evening of our wedding day in a premier ocean front room on the top floor of the resort. The hotel provided us with a complimentary bottle of wine and flower bouquet in our room to help us celebrate our special day. We had dinner that evening in Jove with some friends from Michigan who had come for the wedding and the chef provided us with a complimentary second course. I just cannot express in words how much my beautiful bride and I enjoyed the reception and our evening stay at the Four Seasons Resort on Palm Beach. Everything was first class and what an outstanding staff! We have already decided that on our first anniversary we will be returning to spend another evening (once again in a premier ocean front room) at the Four Seasons Resort on Palm Beach.

I took my mother hopefully to get her health back on track during her cancer. She was so relaxed, not having to worry that she slept well consistently for 5 hours which is not easy for person receiving chemo. She ate well, her spirits lifted, and just having the liberty to ask and service provided. My mother needed her soup heated and the housekeeping didn't just heat up her food that she had bought outside but brought back with utensils, bowls, bread--totally unexpected and she was so grateful. She left rejuvenated and looked like she was on her wait to cure. Grateful for every accommodation. They even brought her Ensure she needed the next day. You don't find the compassionate and attentive at every hotel...but here, they do. That is above the gorgeous landscape and waterfront scene.

We spent four nights here with our 3 and 4 year old kids. The hotel is a little dated but very clean. The staff are wonderful....they cannot do enough for you. Honestly I cannot say a bad word about any one of them. Our only slight disappointment was lack of things to do with the kids. The pool is pretty deep even at the shallow end do they could not stand unassisted at any place. There was a kids club with really nice staff but the room is pretty dark with no windows and even though they do go out to the beach in the mornings, my kids weren't excited to go to the club. The restaurants are both lovely, the fish dishes being a real highlight. Overall a nice place but maybe not too of the list with young kids.

The common spaces in this hotel are exceptional, as is the service. The rooms are very large with a nice big bathroom. This was truly one of the most relaxing vacations I have ever had. The best word I can use to describe the atmosphere is peaceful. The resort has an incredible spa and great work out facility. I have decided that instead of going to Miami for a quick weekend getaway, this is my new spot. Will definitely be back.