Four Seasons Resort Palm Beach

I had an unfortunate experience during a recent visit to the Four Seasons Palm Beach, which left a lasting negative impression. While the rest of my interactions here aligned with my expectation of a high-end hospitality brand, a particular encounter on our last day with a member of the security team stood in stark contrast. Despite understanding the importance of maintaining safety and discretion at a luxury property, this individual’s approach was unnecessarily harsh, confrontational, and strikingly arrogant. It felt out of place and completely misaligned with the level of service Four Seasons is known for. I sincerely hope the hotel re-evaluates how its security personnel are trained — not only in handling potential concerns but in applying basic courtesy, tone, and respect when dealing with guests or visitors. A brand that prides itself on world-class hospitality should ensure that every team member, especially those who serve as the first point of contact, upholds that standard. Over the years, I’ve stayed at a wide range of properties from 3 to 5 stars, and rarely have I encountered such an off-putting experience.

From the moment we arrived, the experience was nothing short of exceptional. The service is warm, thoughtful, and intuitive. Every team member goes out of their way to make you feel welcome and genuinely cared for. This is more than just a place to stay. It is a true escape. We left feeling refreshed, pampered, and already excited to return. Highly recommend for anyone seeking a five-star experience in paradise!

An incredible stay from start to finish. The service at Four Seasons Palm Beach is unmatched, warm, attentive, and thoughtful. The rooms are beautiful, the beach and pool areas are pristine, and the team, especially at the pool made our experience unforgettable. Can’t wait to return!

We chose your hotel expecting an elevated and welcoming dining experience, but what unfolded left us feeling singled out and deeply disappointed. From the outset, the tone was off. As we approached the entrance, we were stopped by security — a standard protocol, which we understood and cooperated. However, instead of a courteous interaction, we were met with an unnecessarily stern and dismissive attitude. The approach felt less like a hospitality check and more like an interrogation. Things only escalated from there! Throughout the encounter at the hotel, we were repeatedly interrupted during our conversations, the staff seems not listening, and even our basic questions were met with visible irritation and impatience. It’s difficult not to question whether assumptions were made about us from the start — and whether those assumptions dictated the way we were treated. We expected a refined and respectful experience; instead, we left feeling excluded, unwelcome, and frankly, judged. We won’t ever return to any four seasons.

Spent the week in Palm Beach with my family, and we stayed two days at the four seasons. The property was gorgeous and even though it was wicked hot outside we still enjoyed the gorgeous beach, the beach was what we really came for and we were so excited to spend time out there. Cameron and Brandon were super helpful out on the beach, made sure we had water and made sure we had plenty of shade. Mel was our server and she was super attentive to all our needs. This was a trip to remember and we all can't wait to come back.