Tideline Ocean Resort & Spa

Lovely hotel, terrible service. We booked an oceanfront room and checked into a room with a view of trees, (unless you leaned off the balcony to see a glimpse of water). The staff were annoyed to have to talk with us again when we went back downstairs to switch rooms. An hour later we were in a room with a partial view of the ocean, then to find the balcony door didn't lock. We woke up in the morning to find that the coffee maker was non-functioning, and there was no room service menus or phone number. We went down to the restaurant, was seated at a broken table, waited 10 minutes for the server to come, when he brought coffee it spilled (broken table). We ordered our food, 10 minutes later the server came by to clarify our order. 20 minutes later, with no food, we went and found the manager and he said he would "expedite" our order. 10 minutes later the wrong food came out. That's when we left. Overall, do not recommend.

Staff- very friendly, hard working, well trained and proficient. Service- slow, unorganized, extremely lacking, mis-managed. I had 3 different people waiting on me for breakfast and waited 20 minutes for my bill because the first person was the one who first entered the order and the last person needed access to their record in the system in order to close out the bill. Rooms- very nice, updated, high end products, high quality sheets and towels. No in room instructions for wifi or local attractions, could not reach front desk with the in room phone, Hotel amenities- Could use some interior décor improvements, however a clean and spacious boutique feel with a nice spa and exercise facility. Fantastic private beach, restaurants were not open at all hours and servers were understaffed so service was slow. Location – prime beach front location Food- don’t’ lose your sushi and other chef. Food was excellent! Management- Need some major help in this category keeping things running smoothly Check in process/checkout process/Concierge- need more staff!!! There was only one person behind the desk for all of the above. Check in went smoothly because I arrived in the evening. However check out was slow and there always seemed to be people waiting.

Very relaxing environment and excellent location directly on the beach. The salon and spa is wonderful, good restaurant and food. I highly recommend this resort

We booked a day pass for a Bachlorette party and it was everything we hoped for! Jeremy was very attentive at the pool and on the beach with our service. The amenities were great even on a chillier day. I would recommend a chill spa day after a night out!

We just spent the weekend at Tideline Palm Beach Resort and it was honestly one of the best stays we’ve had in a long time. Everything from the food to the service to the views was so special. Chef Emiliano is on a completely different level — every meal was unreal. We didn’t leave the resort once because the food was that good and there were so many options we wanted to try. The overall service made the biggest difference. Eduardo, the food & bev manager, was so genuine and welcoming — he made us feel truly taken care of in a way you don’t get at most resorts. At the pool and beach, Isaiah went above and beyond the entire time. He worked so hard and made sure everything was perfect for us. Little moments of hospitality like that were everywhere. Our oceanfront room was stunning. The balcony was perfect and we watched the sunrise every morning — it’s the kind of room you never want to leave. And being steps from the beach made it feel like the perfect staycation. Behind the scenes, Cassandra took care of so many details to make everything flow so seamlessly. Another highlight was the spa. It truly one of the best massages and facials I’ve had in so long. Such a relaxing, rejuvenating experience. We left already talking about when we’re coming back. We’ll be telling all our friends and family — this place is a gem.