Tideline Ocean Resort & Spa

I have stayed at Tideline dozens of times over 10 years, and am happy to say that it has finally reached its potential! Guest Experience Manager Ramon Benitez was such a welcome presence at check in, and he set the tone for my 4 day stay. There is no better view on the island than Tideline’s oceanfront balcony! Loved every second of Palm Beachy luxury from sunrise to dark. The new restaurant, Amalfi, is classy and delicious. Frank was my server and he helped me choose the perfect Italian dinner and cocktails. He is not only knowledgeable of all the food and beverages that Tideline has to offer, but is extremely likable and professional. I have known him for years at Tideline. There was live entertainment on the oceanfront patio Thursday night and it was warm with a gentle breeze, strung lights, and the most beautiful singer giving us her all for several hours. I learned she is local and I’m so glad Tideline found her- please make Leslie Rich a common theme this season! She has the voice of an angel and put on such a classy performance, taking requests as she sang under the stars. It was, without a doubt, the best night I have ever experienced at Tideline. Thank you for stepping up your game in Palm Beach! Isaiah at the beach was also excellent. I’m loving the whole new look and feel Tideline and I’ll be back again soon!

We got the day room (check in 9am, checkout 5pm), and it was definitely worth it. We had a great stay-cation. The resort itself is nice, trendy, clean, the hotel staff were all really friendly. We just had a great time overall.

I am here now and this hotel is a huge disappointment. I am here for work so the choice was made for me. The showers I've taken have been luke warm at best. I've had problems with my key cards not working, twice. I waited at their restaurant for 30 minutes this morning and finally went to the front desk to ask it the restaurant was open and was told I had to order there, at the front desk, which was weird. This is an old building with only two elevators, one of them is currently out of service, and it is very slow. The only one of the issues that the front desk isn't aware of, which I will mention tomorrow, is the lack of hot water. The bed is ok. The closet is very small and not long enough to have a dress hang in it. I am not a fan of the layout of the bathroom and find it very small. They could have made the rooms slightly smaller to make the bathroom bigger. I haven't used it but I also find it strange that the pool is essentially in their parking lot. This is not a good value at all. Some staff have been good to deal with while others have been ok. I won't stay here again.

Horrible stay. Need a good general manager with international experience to run this property. Nice location. Staff is very rude and managers do not care at all. You need good leadership at this property. World is moving on and to see these lovely hotels going down since they don’t have leadership with luxury experience is sad. I will not come back here or recommend this hotel ever.

I’ve been coming to The Tidelines since it had a different name. You must come see the new Tidelines. What a fantastic renovation!! Could not imagine this place could be even better!! So much more welcoming, high end design!!! See Ramon Rodriguez at check in. He will make sure you are well taken care of! ❤️