PGA National Resort

I rarely write reviews on TripAdvisor, but after my recent stay at PGA National Resort, I felt compelled to recognize an employee whose level of service was nothing short of exceptional. Marlana exemplifies everything that hospitality should be. From the moment she welcomed me at check-in, she personified the pinnacle of professionalism, warmth, attentiveness, and genuine care in a way that immediately put me at ease. As someone with a background in hospitality and extensive exposure to Forbes Five-Star service standards (IYKYK), I do not offer this praise lightly: Marlana delivered one of the most impressive guest experiences I have encountered in a very long time. During my stay, I experienced a few issues with certain features in my room. Marlana responded immediately and arranged for assistance without hesitation. When it became clear that the issues could not be resolved promptly, she empowered me with options, listened carefully to my preferences, and graciously arranged an upgraded accommodation. The entire process was handled with efficiency, professionalism, and, most importantly, sincere care for my experience as a guest. What impressed me most was that she didn't simply solve problems; she anticipated needs, followed up proactively, checked in throughout my stay, and consistently made me feel valued and welcomed. Every interaction reflected a genuine commitment to ensuring that my stay was as comfortable and enjoyable as possible. In an industry where true hospitality can sometimes feel increasingly rare, Marlana reminded me what excellence looks like. She is the type of employee who elevates an entire property's reputation through her dedication, professionalism, joyful disposition, and heart. I would also like to recognize Teresa and Nicholas, both of whom were wonderful and contributed positively to my experience. However, Marlana was truly the standout. She is an absolute rock star and a tremendous asset to PGA National Resort. Because of the experience she provided, I will not hesitate to recommend PGA National Resort to friends, family, colleagues, and visitors to the area. Quite frankly, I hope they have the opportunity to be cared for by Marlana, because she represents hospitality at its very best. Thank you, Marlana, for making my stay into an exceptionally positive experience. Your efforts were deeply appreciated and deserve to continue to be celebrated!

From the moment we got there Marlana greeted us with kindness, and she treated us like family for the entirety of our stay. Every time she saw us walk in she greeted us by our names, and made us feel so welcome! She was able to find us an upgraded room (one that fit our needs with a small baby) and seemed really happy to make our trip every bit more special. Traveling with a baby is tough, and Marlana’s helpfulness, kindness, and radiating positivity truly helped to make our experience great. The rest of the staff was also wonderful. From the bellhops, to the valet, to the wait staff pool side and at the diner, to the bartenders at the lobby bar, everyone was so friendly, helpful, and welcoming. Aside from the staff, the grounds were impeccable. Not only is the resort beautifully decorated, everything is clean and fully stocked. The pool was awesome! We were there over Memorial Day weekend and there were such fun activities, a DJ, a balloon artist, and a juggler (on stilts!) I would rate this resort an 11/10 and would jump at the opportunity to return one day! If you’re questioning whether or not to book it… do it.

Overall a nice resort but not great experience. Not geared for women - not great lighting in the bathroom for putting on make-up. Tiny ironing board (have to request regular sized one), rug feels wet due to humidity. Staff is very friendly and accommodating.

Came for a family function. An excellent experience. Even tho we are not golfers we love this resort. The staff could not be friendlier and more accommodating - Birdies Diner is the best! Great food, atmosphere and the friendliest waitstaff ever!

Matt Hilton was an incredible instructor. He's easy to understand and able to adapt to the player's style. The results immediately showed when playing a round in the afternoon. Highly recommended. The course is well maintained and there is plenty to do at the resort.