PGA National Resort

Currently staying here and I really recommend staying elsewhere. We booked for the weekend and were really looking forward to a nice relaxing weekend. Unfortunately this place has its challenges and for the price point I highly recommend finding somewhere else. We checked in yesterday and the hotel itself is beautiful. Valet friendly and it felt like it was going to be a wonderful stay. We got assigned a room on the 1st floor towards the end of a very long hallway. But our keys didn’t work… the keys we just received. I will say Fabian our bellman was kind enough to go back for us to try and fix the keys so we wouldn’t have to walk all the way back. He also let us into our room which was thoughtful so we wouldn’t have to stay in the hallway. Room was pretty, clean and had a nice view of the pool.Fabian came back with new keys.. didn’t work again. Let us know engineering has been called. Engineering came within 10 minutes to fix the door. She was friendly, apologetic and fixed the door. Then we go about our day, come back and are going about our day. At 11:40 PM our AC stops working… Engineering is called back to our room. He can’t get the latch to the unit open…. it’s now past midnight and he’s says he has to come back because it’s not opening and he needs different tools. I explain how inconvenient this is as it’s past midnight and we don’t know if this will get working. He says he will have us reassigned to a different room. So at 12:30am instead of resting and enjoying our stay, i need to pack up everything and move. i also am in my pajamas and feel uncomfortable walking the hallways .. the bellman i think noticed and was kind enough to recommend using the stairs close by versus walking all the way to the elevator.. We get to the new room.. new long hallways on a different floor with a considerably downgraded view-no pool, just a street and trees… and then here’s the kicker… after getting situated and finally being able to get to bed close to 1am, the front desk calls us at 8am! they called us so early to ask us if the AC was working in our new room… they didn’t call us last night while we were awake until 1am dealing with this… but called us so early waking us up. we’re trying to rest and relax and really for the pricepoint I just think anyone can find a better experience elsewhere. This is not it.

This place is just overall great. Highly recommend. A lot of dining options on-site as well as a short drive away. I think I'll definitely come back soon and play a round of golf.

Was blown away by the service! Held a function for CSuite level leaders and the stay was behind accommodating, friendly and helpful. From Nick and Aigerim at front desk who helped us with some last minute printing needs late at night to Eder who set up our tech stack- they went above and beyond numerous times. All the event staff for the reception and dinner were amazing and the signature cocktail sign was a super special touch. Michael at the front desk was super kind at checkout and we were blown away by the lovely atmosphere of the hotel in its entirety. Thanks for helping us create a memorable experience for our attendees.

I rarely write reviews on TripAdvisor, but after my recent stay at PGA National Resort, I felt compelled to recognize an employee whose level of service was nothing short of exceptional. Marlana exemplifies everything that hospitality should be. From the moment she welcomed me at check-in, she personified the pinnacle of professionalism, warmth, attentiveness, and genuine care in a way that immediately put me at ease. As someone with a background in hospitality and extensive exposure to Forbes Five-Star service standards (IYKYK), I do not offer this praise lightly: Marlana delivered one of the most impressive guest experiences I have encountered in a very long time. During my stay, I experienced a few issues with certain features in my room. Marlana responded immediately and arranged for assistance without hesitation. When it became clear that the issues could not be resolved promptly, she empowered me with options, listened carefully to my preferences, and graciously arranged an upgraded accommodation. The entire process was handled with efficiency, professionalism, and, most importantly, sincere care for my experience as a guest. What impressed me most was that she didn't simply solve problems; she anticipated needs, followed up proactively, checked in throughout my stay, and consistently made me feel valued and welcomed. Every interaction reflected a genuine commitment to ensuring that my stay was as comfortable and enjoyable as possible. In an industry where true hospitality can sometimes feel increasingly rare, Marlana reminded me what excellence looks like. She is the type of employee who elevates an entire property's reputation through her dedication, professionalism, joyful disposition, and heart. I would also like to recognize Teresa and Nicholas, both of whom were wonderful and contributed positively to my experience. However, Marlana was truly the standout. She is an absolute rock star and a tremendous asset to PGA National Resort. Because of the experience she provided, I will not hesitate to recommend PGA National Resort to friends, family, colleagues, and visitors to the area. Quite frankly, I hope they have the opportunity to be cared for by Marlana, because she represents hospitality at its very best. Thank you, Marlana, for making my stay into an exceptionally positive experience. Your efforts were deeply appreciated and deserve to continue to be celebrated!

From the moment we got there Marlana greeted us with kindness, and she treated us like family for the entirety of our stay. Every time she saw us walk in she greeted us by our names, and made us feel so welcome! She was able to find us an upgraded room (one that fit our needs with a small baby) and seemed really happy to make our trip every bit more special. Traveling with a baby is tough, and Marlana’s helpfulness, kindness, and radiating positivity truly helped to make our experience great. The rest of the staff was also wonderful. From the bellhops, to the valet, to the wait staff pool side and at the diner, to the bartenders at the lobby bar, everyone was so friendly, helpful, and welcoming. Aside from the staff, the grounds were impeccable. Not only is the resort beautifully decorated, everything is clean and fully stocked. The pool was awesome! We were there over Memorial Day weekend and there were such fun activities, a DJ, a balloon artist, and a juggler (on stilts!) I would rate this resort an 11/10 and would jump at the opportunity to return one day! If you’re questioning whether or not to book it… do it.