PGA National Resort & Spa

My husband and I checked in Friday night, June 16,2017. Our room was paid in full before check in for the weekend. Upon arrival, I proceeded to check in. I was asked for a credit card to put on the room which I provided. The gentleman that took my card, ran it and says it was declined. I told him that's not possible, and he said it was. As I gave him another credit card, I pulled my account up online and it showed I was charged $100. I then showed it to the gentleman who said "it shows as declined on my screen" again I showed it to him, showing the charge and he had already charged my other credit card. I let it go, as I knew upon check out, I would be refunded as we were not planning on using room service, etc. Since my husband and I was staying for our first wedding anniversary, our room was upgraded as a courtesy, which was wonderful. Our room was beautiful with a nice garden view. I had booked a tee time for my husband for the next day, was given a quote and sent a confirmation. When my husband went to tee off, not only did the pro shop not want to honor the price we were quoted, they gave him a hard time. We had provided a copy of the confirmation, and still, was given a hard time. Finally after going back and forth, and having to go through a few people, the price was finally honored. The staff over all was great, very friendly and very courteous. After check out, on our way home, I saw that my credit card was not only charged once, not twice, but 3 times. I called the accounting department, had to email my credit card statements showing the charges and still have not been refunded. Very disappointed in the customer service. The hotel was amazing, and we will probably visit again once this gets resolved.

Have been customer for over 15 years. Made advanced reservation with request for specific therapist & was confirmed with email. Upon arrival front desk had changed reservation. The time before they told me remodel was complete & it was NOT (women were expected to use men's locker room) New women's locker room decor uncomfortable, masculine and with a lot of dark wood. Decorators came through surprise both MALE. PRICE increase higher than any other spa in area. Inside jacuzzi not working. Outside Pool staff WONDERFUL. Yet they didn't have pool towels using hotel towels I told my husband don't buy me anymore gift cards. $$$$ A Doesn't match Service

3 weeks ago me and my brother decided to stay a night at the Pga National in Palm Beach Gardens. it was my 4th time there and my brithers 2nd time. i love the place because it s not too far from me in broward, and the hotel has everything you can think of for a resort! amazing pool, spa, nice lobbybar, clean rooms, very good steakhouse, and also a poolbar and grill. we also decided to try the tenniscourts last time and it was so much fun. at the checkin we were greeted and helped by David Guerra (i hope it s the right name i remember). he was the most professional and friendly person ever! always polite, and professional. and he knew all the answers to our questions.. from the moment we arrived we knew we will have a great stay just because of David! we also had a little lunch at the lobbybar with Brian, who was also very professional and a great bartender! by the way the have the best crisoy chicken sandwich on pretzelbun there! later that evening we decided to have a nice dinner at the Iron steakhouse. our server was Adrian?(dont remember his name exactly). but he is the romanian server from Transylvania! he is amazing!!!! he knew all the specials, the winelist, and always had a great positive attitude! we talked to him a lilbit and he took time to come to our table from time to time and not just check on us, but also talk to us. i will definately come back again, for my 5th time!!! cant wait. thanks for everything Karim Ismail

I recently stayed at PGA National with a client that was hosting a 50-person 2-day meeting, with additional days on-site for select individuals. MEETING SPACE: As an event planner, I am constantly on the hunt for hotels with ample meeting space. PGA National was a perfect pick for my client. We were able to secure a semi-secluded space for the various rooms that the event required. The attention we received from the catering/sales staff pre-event was unparalleled. All of my client's needs and requests (some were last minute) were taken care of in a timely and professional manner. FOOD: We ordered multiple meals for the group through banquets. The multiple menu items were selected were delicious and service for each meal was very professional. We hosted a dinner on iDeck over looking the pool with menu items from Ironwood. The client was very impressed and I was grateful for the flexibility of the staff from Ironwood. I ate at various outlets during my time on the property and enjoyed each meal. ARRIVAL/GUEST ROOMS: When we arrived on site, we received spectacular service from each person we encountered: valet, front desk, reservations, banquets, etc. I had several VIPs on-site and the staff was very accommodating to the special requests I had to ensure they received top-notch service and prime room location. I was staying on-site with the group for the duration of the event, so I am able to speak to the rooms as well. I walked into my room was was greeted with a tidy room with a balcony, and very comfortable beds! POOL/SPA: I was able to take advantage of the spa during my last day on-site, it's an experience that should not be missed. I was indulged in a very relaxing massage, time spent by the spa pools and attentive lunch service on the pool deck. The main pool was very relaxing and not crowded. Service at the pool could have been a bit quicker as it was not very crowded and I had to walk to the bar to order a drink. Overall, I highly-recommend PGA to any event planner looking for a venue in West Palm Beach.

A place that we would definitely visit again. The staff from the front desk,pool side, pro shop, and bartenders were friendly and helpful. The golf courses were well maintained. We were able to golf 36 holes a day. My wife enjoyed the spa services. Everything was clean and environmentally friendly!!