PGA National Resort

Extremely disappointing experience with PGA National Resort. We booked through Hotwire while intending to stay in Fort Lauderdale. As is typical with Hotwire, the hotel name is not revealed until after purchase. The moment we saw the hotel was not actually in Fort Lauderdale, we immediately called Hotwire — at 11:30 PM — literally within minutes of booking. Hotwire contacted the property, and PGA National Resort refused to authorize a refund. We then called the resort directly, hoping for basic courtesy and understanding. Instead, the staff was rude and dismissive. Their reasoning? That they “could have sold the room to someone else.” This was minutes after booking, late at night. The idea that they suffered any meaningful loss in that time frame is unrealistic. A luxury-branded resort should operate with a higher standard of customer care. Even if their policy is technically non-refundable, good businesses exercise reasonable discretion — especially when contacted immediately. Instead of showing any flexibility, they chose policy over people. This experience reflects poorly on management and customer service standards. I would strongly caution anyone considering booking here — especially through third-party sites. Very disappointed.

Here’s a tighter, funnier version with a little bite but still polished: ⸻ PGA National Resort Review PGA National is absolutely beautiful. The grounds are stunning, the branding feels elevated, and the gym + open play pickleball were legit highlights. The fitness center? 10/10. No notes. But the service… let’s just say it didn’t quite match the vibe. Check-in felt like we were interrupting someone’s afternoon. No overview of the property, no welcome rundown — just vibes. Our room had apparently been ready earlier but wasn’t available due to a housekeeping miss (always fun with two kids in tow). We were there for a wedding and somehow missed the welcome gifts. Showed up for a fitness class that had been canceled (no one mentioned that). Arrived at the wedding cocktail party and three staff members couldn’t tell us where it was. It became a scavenger hunt. The cottages look great in photos — very Serena & Lily chic — but up close felt like a quick flip. Cracked floorboards and one sharp board my son unfortunately discovered barefoot. And then… the towels. Six guests. Four towels. When we called, we were told we should have given a heads up. Towels were then delivered to us in a literal trash bag. If that’s not luxury, I don’t know what is. It’s a gorgeous property, but I’m not sure the value was there for the high price tag. I’ve experienced far more polished service at a Ritz. Beautiful setting — just missing that elevated hospitality touch.

While the location and beauty of the surroundings were great here, it was somewhat spoiled when you walk down the hallway to get to your room and the carpet was in deplorable shape. When we got to the room, its carpet was dated too. We were frustrated that the little resort convenience store wasn't a little more price conscious, $5 for a $3 vending machine equivalent water, or $1.50 convenience store equivalent? A $6.40 coffee where it would have cost $4 elsewhere and been larger? We did enjoy the Honeybelle restaurant a lot, the hot honey pizza was great, we ended up eating there twice. We came with the intention of using their fitness center, but after checking it out we took a rain check. It was very dated and smelled really dank, needed a makeover. The conference facilities and event food was wonderful! The service at the events and at the resort in general was wonderful! I wish it wasn't so far away from civilization, no place to stop and get gas, or a convenience store or coffee kiosk that had reasonable prices. We won't be staying here again unless they get a huge makeover.

We had a very nice 5-night stay in February overall. The tennis facilities were excellent — the courts were in great shape, and the pro shop was well stocked. Debbie’s clinic and the Sunday round robin were highlights of the trip and so much fun. We played four rounds of golf and truly enjoyed every course, with Fazio being our favorite. Honeybelle was a great spot for breakfast and lunch — Angel and Bibi made it extra special with their wonderful service. The lobby bar is a beautiful space, though service was on the slower side. Unfortunately, housekeeping was the low point of our stay. There were a couple of days without service, and towels didn’t arrive even after we called. Poolside lunch also took over an hour. In addition, our golf charges were incorrect, so I recommend reviewing your bill carefully before checkout. The pool area is lovely, but chairs fill up quickly — plan to get there early. A special thank you to Theresa at the front desk, who was absolutely amazing and made a great impression. Despite a few hiccups, we would definitely return.

Nice room clean and comfortable. Would not recommend it prior to the golf tournament as it was noisy as they were rushing to prepare for the tournament. Only real problem was that only one of three elevators was in service and the stairs by our room only let you out to exit the hotel.