PGA National Resort

Here’s a polished TripAdvisor version that keeps your experience detailed, fair, and firm—especially regarding how the repeated encounters on the golf course made you feel. I booked a long weekend at PGA National Resort in Palm Beach with one goal: to recharge, relax, and enjoy some intentional time for myself. Unfortunately, while there were several enjoyable aspects of my stay, my experience on the golf course ultimately overshadowed much of the weekend. My stay started on a positive note. The rooms are nicely decorated, and although you can tell the property is older, much of it has been maintained well enough that it doesn’t immediately feel dated. I dedicated one day to the spa and another to golf—my first time playing a round solo. Because I was playing alone, I intentionally selected a tee time when I hoped I wouldn’t feel rushed or interfere with other golfers. I arrived at the first hole at 2:03 after getting turned around trying to find it. The course marshal immediately told me I was late. I explained that I had gotten lost. There were golfers already at the tee who were willing to let me play through, but because my entire purpose was to enjoy a peaceful round without feeling rushed, I chose to leave and book a later tee time instead. When I returned, no one else was at the first tee, and I finally felt like I could relax and enjoy my round. Then the marshal returned and said, “You came back.” I explained that I had changed my tee time because I didn’t want to be in anyone’s way. From there, the repeated encounters became increasingly uncomfortable. He appeared again around the fourth hole and waved. As I was finishing the eighth hole, he returned yet again, this time positioning his cart in a way that blocked me in and reminding me that the course was still cart-path-only. I told him I was aware of the rule and that my cart was not on the grass—although his was. He laughed and responded that he was the marshal and could do what he wanted. When I asked why he had stopped me specifically, he said someone had called the clubhouse to ask whether the course was still cart-path-only. That explanation only left me more confused about why it required him to repeatedly approach me. By the ninth hole, he drove by yet again and waved. At that point, what should have been a relaxing milestone—my first solo round of golf—had become uncomfortable and frustrating. I spoke with a supervisor afterward and explained my experience and why I was unlikely to return. He refunded my golf charges, which I appreciated, but I made it clear that I had not complained because I wanted my money back. I wanted the situation addressed so another woman playing alone would not have a similar experience. I cannot speak to the marshal’s intentions, but I can speak to how the repeated monitoring and interactions made me feel: singled out, profiled, and unwelcome. That is not how any guest should leave a resort golf experience feeling. There were some definite positives during my stay. The food and service at Honeybelle were excellent. I also ordered the Caramel Apple Bread Pudding to-go from The Butcher’s Club. The staff was pleasant, but the ice cream that was supposed to accompany the dessert was missing. I appreciated that the manager personally brought it to my room once the mistake was brought to their attention. The spa was clean, relaxing, and had a lovely ambience. I enjoyed my 50-minute massage. However, I never received my bill by email and eventually had to contact the spa to request it. At this price point and for a resort positioning itself at this level, details like that should be seamless. There are also areas of the property that need attention. The phone system made communicating with staff difficult because we could barely hear one another. The in-room television relies on Chromecast, requiring me to download an app to access my Netflix account. Most noticeably, the hallway carpeting was visibly dirty and is overdue for replacement. Overall, several aspects of the property and technology feel dated and in need of significant upgrades. There were moments of my weekend that I genuinely enjoyed, particularly the spa and Honeybelle. However, when evaluating the entire experience, I did not receive the level of service, attention to detail, or overall quality I associate with a five-star resort. I have stayed at properties that offered a more elevated experience for less. Most importantly, I came here specifically to recharge and enjoy myself. Instead, my experience on the golf course left me feeling watched rather than welcomed. Although management refunded my golf charges, a refund cannot change how the experience made me feel. Unfortunately, because of that experience, I don’t anticipate returning to PGA National Resort.

I visited with a friend and our kids to have a little spa weekend. The amenities were amazing! Service throughout the resort was top notch.

Lived in Palm Beach for over 20 years. Never knew about this gem. Wife made a surprise trip for us, set up dinner and a couples massage. Staff was absolutely wonderful.

My sister and I just got back from an absolutely incredible birthday trip at the PGA National Resort, and we are already planning to make this an annual tradition! Neither of us had ever been to Palm Beach before, and we had never golfed a day in our lives, but this resort completely blew us away and made us feel right at home. The exceptional service from the entire team is truly what sets this place apart. A few standout people made our stay unforgettable: Butcher’s Club Bar: Paul, Nico, and Matt are masters of their craft. The "Bartender's Choice" option was always spot-on and perfectly customized to our preferences. Paul, in particular, went completely above and beyond—he had us feeling like absolute celebrities every time we sat down (We went 3 nights in a row)! Golf Academy: As complete novices, we were a bit intimidated, but Tim was extremely patient with us. He notices every little detail and really knows how to work with beginners. We loved his coaching so much that we did two clinics and a private lesson with him! Matt was also fantastic—we so appreciate the helpful tips, the golf tape, and his amazing ability to completely unlock my sister's golf swing. Honeybelle Restaurant: Bibiana was a breath of fresh air every single morning. Her great smile, positive attitude, and pleasant conversation were the absolute perfect way to start our days. Sales: Steven was so incredibly kind and friendly. We told him we’ll be back, and will bring him a NY bagel next time! I am sure I am missing a few names, but the entire staff at PGA Resort deserves recognition. Thank you for making my sister's birthday so special. We cannot wait to come back next year!

Excellent staff from the moment of arrival to departure. From bellman, check-in, dining, pool area and golf interaction - staff were extraordinary in service and friendly. Dined at Birdies diner for breakfast and lunch - well prepared choices; enjoyed dinner at The Butcher's Club - extraordinary steak, sides and service (recommend the crispy truffle potatoes!). We loved the Pool View Room - spacious, well-appointed, very clean and comfortable. The Champion and Match courses have fantastic "character" and the conditioning excellent! Will be back and recommend to others!