PGA National Resort

I wanted to share feedback about our recent stay. The resort itself was beautiful, and the staff was truly EXCELLENT. Threasa at the front desk was exceptional, and every employee we interacted with in the spa was wonderful. Unfortunately, our final evening was impacted by our experience at Honeybelle, where we chose to celebrate our daughter’s 13th birthday. During our dinner, there was a very large group at the restaurant for a soccer tournament, and the noise level was overwhelming. Throughout our meal, the group was extremely loud and disruptive. Adults and kids were repeatedly going in and out of the gate next to our table—slamming it well over a hundred times—which made it difficult to even focus on our conversation. The group behind us was yelling, shouting “Shots!” and “Let’s drink!” while their kids ran around the restaurant kicking soccer balls. We couldn’t speak to each other during what was supposed to be a special birthday dinner. Finally, when the situation became intolerable, I spoke to the hostess. She sent a manager who was polite, but she explained that the tournament groups pay a lot to be there and that she would not be saying anything to them, even though she acknowledged their behavior was unacceptable. Hearing that was incredibly disappointing. Unfortunately, this behavior continued throughout the rest of our stay. Kids with no adult supervision were kicking soccer balls down the hallways and in the lobby. We couldn’t even pull our luggage through the hotel without being hit by a ball or nearly run into by unsupervised children. The adults were just as loud and intoxicated, and no one seemed to be monitoring their kids. I was honestly floored. It felt as though, because we were just one family and the tournament groups brought in more revenue, our experience was less important. I work very hard as a first responder serving my community, and I only get one vacation a year. I am devastated that this is how our trip ended. I’m sharing this feedback in hopes that future guests—especially families celebrating special occasions—can enjoy the peaceful, respectful environment your resort is known for.

Totally dissatisfied with my room for the last two nights of my stay--AC developed a constant leak about 2am...therefore no sleep!! Reported to the desk after the firsty night and they said it would be repaired. Same thing happened the second night. Reported to the desk and asked for manager-not on duty yet, but they would report it and I did not get any followup. A review from them came later and I told them my problem but still no response from management. Very poor customer service.

Great time and special things to Pierre at your front desk. Great customer service on multiplications and he’s definitely an asset to your organization.

Outstanding Resort. I had the pleasure of being served by Victoria in the Butchers Club. She truly made the experience exceptional. From the moment I was seated she was warm, attentive and genuinely welcoming. She was knowledgeable about the menu, offered thoughtful recommendations, and made sure everything was right throughout the meal. Her professionalism combined with a friendly personal approach really stood out. It’s clear she takes pride in her work and cares about her guests having a great experience. Outstanding service like that makes all the difference . I would absolutely look forward to dining there again thanks I large part to her.

Fabulous high end experience at this resort. Everything spotless and very friendly staff everywhere we went. From the check in to check out, top notch!