Hammock Beach Golf Resort & Spa

Front Desk team was superb, the pool was awesome to enjoy, with palm coast right there in view. Coffee shop was good, my wife and kids had a blast

Dear General Manager, writing to share feedback regarding our recent stay at Hammock Beach Resort (The Lodge) over the extended Fourth of July weekend. Before I begin, I want to emphasize that this was our sixth stay at the Lodge over the past 10 years. Our family has always enjoyed visiting your property, which makes it especially disappointing to share that this experience fell well below the standard we've come to expect. Upon arriving at the resort, we stopped at the security gate and were informed that we needed to check in directly at the Lodge. This was never communicated during the reservation process, despite booking directly through the resort's website. While not a major inconvenience, it created unnecessary confusion at the start of our stay. Unfortunately, check-in did not improve our first impression. The associate assisting us was unable to locate our reservation and immediately suggested that we must have booked through a third-party website. We explained that we had booked directly through Hammock Beach Resort's website. Although the issue was eventually resolved, the interaction was not particularly welcoming. After settling into our room, we immediately noticed several maintenance and housekeeping concerns. The toilet handle was broken and would not flush. Thankfully, the housekeeper was exceptionally helpful, contacted maintenance right away, and the repair was completed within the hour. We also noticed an unpleasant odor in the room. Again, the housekeeper was accommodating and offered to freshen the room while we were away. Beyond those issues, however, the room itself appeared to be in significant need of renovation. The front door had chipped and peeling paint, the carpeting was stained, worn, and faded, the shower showed noticeable discoloration, and the furnishings and décor appeared unchanged from many years ago. Given the premium nightly rate, we expected accommodations that reflected the quality and reputation of your resort. Instead, the room felt dated and overdue for a refresh. We also experienced difficulty finding available lounge chairs at each of the pools throughout our stay. We certainly understood that it was a busy holiday weekend, but the limited seating and condition of many of the chairs—several of which were torn or missing support—made it difficult to enjoy the pool areas. In previous visits, we found these spaces to be much better organized and maintained. I do want to recognize the outstanding employees we encountered during our stay. The beach staff, in particular, were friendly, attentive, and provided exceptional service. The housekeeper who assisted us also deserves recognition for his promptness and professionalism. Their efforts were appreciated and stood out as highlights of our visit. Unfortunately, despite the excellent service from many of your team members, the overall condition of the accommodations and resort amenities no longer reflects the value of the rates being charged. As longtime guests, this is disappointing to say, but our family has decided that we will be exploring other vacation destinations in the future rather than returning to Hammock Beach Resort. I hope you will accept this feedback in the spirit in which it is intended. We have many fond memories at your resort over the past decade, and I sincerely hope these comments help identify opportunities to restore the level of quality and experience that once made Hammock Beach one of our favorite places to visit. Thank you for taking the time to read my feedback. Sincerely, The Schwab family

Sushi Stix Pedro 10 out of 10, The entire staff at the Loggerheads Sports bar 10 out 10, and Trinity along with Winter at the pool bar were 10 out 10. We will be back, just hope the check-in process improves! :)

Great summer vacation Plenty to do on the compound great fun for kids very clean the atmosphere was very wonderful. Beaches were very nice

Our stay was absolutely wonderful from the moment we arrived until we checked out. The customer service was exceptional—every staff member we encountered was warm, welcoming, professional, and genuinely focused on making our stay enjoyable. We stayed in a spacious three-bedroom suite, which was perfect for our family. The suite was clean, comfortable, beautifully maintained, and provided plenty of room for everyone to relax. The resort itself was well-kept, with beautiful surroundings that created a peaceful and luxurious atmosphere. The food was phenomenal. Every meal we had was fresh, flavorful, and beautifully prepared. There was a great variety of options, and the quality consistently exceeded our expectations. Dining was truly one of the highlights of our trip. Overall, we had an amazing experience and created wonderful family memories during our stay. We highly recommend this resort to anyone looking for outstanding accommodations, excellent dining, and exceptional customer service. We look forward to returning in the future!