Innisbrook, a Salamander Golf & Spa Resort

We had our national sales meetings here, it was ok, not being a golfer it was just ok. They made it fun with treasure hunts and other activities. I'm sure if I had golfed it would have gotten a better rating from me.

We are Navy Veterans who were stationed in Neamakri, Greece. Every couple of years we have a reunion. We had a reunion at Innisbrook in 2015 and we decided to have another one this year. The majority of the vote was to have the Reunion back at Innisbrook. I wasn't one who voted for them, but majority rules. Well lets just say it was a roller coaster ride. First lets me say the rooms are extremely old and outdated. We were suppose to have a Toga Party on a Thursday and the events coordinator messed up the dates and had us for Friday. They couldn't accommodate us anywhere so we all went our separate ways for dinner, which was extremely sad since that was the first day we were all to check in and see our old friends. So the next day we had the Toga party. The food ran out in less than 30 minutes. We had Greek food and the lamb was disgusting. Our last reunion, we had cooks at the pool cooking the meat. This time the meat was cooked and I felt they left the lamb out to rot. It was really bad. The next day was our sit down dinner. Food was amazing, but what do you know, the fire alarm went off and we had to leave the building for over an hour. We spent the majority of the time outside in the heat of the night, until someone with some brains finally let us in at another location so we can get some A/C and not have a stroke from the heat. When the fire department came and cleared the building, they let us back in and what do you know, the damn fire alarm went off again. We did not get our money's worth. My issue with all of this is they charged us so much money and now refuse to communicate with us. What kind of company does that. Communication is key. So if anyone is planning on having a Reunion, run, don't walk. This is not the place for you.

I gave the GM the opportunity to explain or fix these issues, 2 weeks later no response to my emails and phone calls. We are Military Not for Profit organization. I reserved more rooms than needed, Innisbrook said I cost them revenue however they were almost sold out without my rooms. They refuse to tell me how many rooms went unsold. Event was contracted for Thursday night but they scheduled for Friday. We ran out of food within 30 minutes with only 20 out of our 60 attendees. Was quoted $133 per person with tax and trip, billed for $155 per person. Fire alarm went off, we lost almost an hour of our event. The final bill came in at $13,000 then $9,000 now $5,000 when it should be $2,000. Ms. Brooks in the accounting department so incompetent and snarky.

So here's the deal. I have been coming to Innisbrook since the mid 1970's. The resort was built with an emphasis on golf. All of the guest rooms in the lodges which are spread throughout the resort are owned by private individuals. These private owners put their individual units into the Innisbrook rental pool and Innisbrook then operates them as hotel units. You can rent a 1,2 or three bedroom. They also have basic hotel rooms. The lodges are somewhat dated but they were designed to blend into the landscape. Golf is the focus of the resort and the courses( especially Copperhead) are stunning. There is also a tennis complex and pools spread around the complex. They also have a spa on site. If you are looking for a glitzy resort with lots of bling, Innisbrook may not be for you. If you are looking for a resort with great golf, stunning lakes and wildlife and nice pools than I can highly recommend it. I would also suggest renting a car because there are fabulous beaches nearby.

Really just ok. The rooms are spacious. But really outdated. The concern e sometimes does not have enough tables set up for coffee. Not sure that I would have a conference here. Rooms smell old. The bed is fine. And it does seem clean. They don't tell you anything at check in. Like restaurants or spa or anything. It's like check in here is your key and go.