Colony Palms Hotel

Long story short, no one takes responsibility for when problems arise. This is so as follows - I had a leak in my room coming from the ceiling. I only discovered it when I returned from dinner. Based on the location of the leak and the duration of my leak, it soaked my clothing and suitcase. I tried getting the nighttime front desk staff member to help, but he refused to come look, help with the soaked clothing, etc. Instead, he gave me another room, but did nothing else - ie help me move to the other room, offer to have my clothes cleaned, etc. Next morning, I ask to speak to the manager. Am told she won’t be in till 10:00, so wait in the lobby for her. Eventually am told she is running late, so won’t be in till 10:45. So I check out and ask to have her to call me. Nothing - no calls whatsoever. In the meanwhile, I arrive home, take my clothes to the dry cleaners, spend $90, and am told that my linen clothing probably can’t be saved, but they will try. Yeah! (sarcasm). Meanwhile, still no response from the hotel - not even when I email asking for the name and email address of the general manager. Ultimately, no one cares, nor takes responsibility for what clearly is their mistake. This is not the way to run a hotel.

Calm and relaxing hotel 5 min walk from the bars and restaurants. Excellent hotel pool and food was decent too. Got much busier at the weekend. Overall, would recommend for couples. No fitness or gym onsite and no relationship with local facility.

Absolutely loved our stay at The Colony Hotel in Palm Springs! From the moment we checked in, Marty set the tone with his warm personality and next-level attention to detail—including custom door plaques with our names. The property is stunning—Palm Springs chic at its finest. Poolside was a dream: top-notch cocktails, delicious bites, and flawless service from Bianca, who made us feel like VIPs. Every moment felt elevated, effortless, and unforgettable. We’ll be back!

Room was clean, except for comforter had stains but seems like they were washed so not a big deal. Room has a full bar and snacks available at cost but you have options in case you need. Room has style and vibe with a full size bath tub. Shower water pressure is great, pool is nice, overall a great place to stay.

Amazing service and so many cute personal touches that you have to experience. For example, there’s a plaque with our name on it (room door). Food in Palm Springs is horrible but the restaurant here is such great quality and the service is 100! Thank you.