Colony Palms Hotel

This hotel is amazing! I highly recommend. The Service, Rooms and Restaurant was over the top. This is our second time staying at the hotel. They give you a glass of champagne upon check in, they carry all of your luggage to your room and then engrave a lovely plaque on your door. The restaurant is 5 Star and the food, service and drinks are top notch. The pool area is lovely and the hotel is adults only, so the pool is nice and quiet. This hotel is perfect for a romantic getaway or a girls trip. I brought my mom and both of my sisters and we did not leave the property. The rooms are beautiful, new and clean and the bathrooms are spacious and luxurious. The have a well stocked mini bar with drinks and snacks. Lovely Nepresso Coffee Maker.

Amazing staff and wonderful rooms! The restaurant is also amazing! Overall 10/10 experience! Definitely recommend for couples!

I stayed here for a week on a work trip. My room was very quaint with lovely boutique touches like mist spray in the bathroom to give the steam room feel and scented pillow sprays. It is hard to comment on the location as it depends on what you have planned in Palm Springs but it’s not too far from shops and restaurants. The bar by the pool was good, the food was delicious and with great portions. It was very clean and included evening turn down service. It had a cute bar in the room with great options as well as snacks. It was strange my name was on the door outside although it was added as a personalised touch. The room also had a small balcony and the view was lovely as the room was up some stairs on a decking. I thoroughly enjoyed my stay and the service.

Beautiful place, clean and friendly staff. Great location as well. Love the pool and spa. Would definitely come back again

Long story short, no one takes responsibility for when problems arise. This is so as follows - I had a leak in my room coming from the ceiling. I only discovered it when I returned from dinner. Based on the location of the leak and the duration of my leak, it soaked my clothing and suitcase. I tried getting the nighttime front desk staff member to help, but he refused to come look, help with the soaked clothing, etc. Instead, he gave me another room, but did nothing else - ie help me move to the other room, offer to have my clothes cleaned, etc. Next morning, I ask to speak to the manager. Am told she won’t be in till 10:00, so wait in the lobby for her. Eventually am told she is running late, so won’t be in till 10:45. So I check out and ask to have her to call me. Nothing - no calls whatsoever. In the meanwhile, I arrive home, take my clothes to the dry cleaners, spend $90, and am told that my linen clothing probably can’t be saved, but they will try. Yeah! (sarcasm). Meanwhile, still no response from the hotel - not even when I email asking for the name and email address of the general manager. Ultimately, no one cares, nor takes responsibility for what clearly is their mistake. This is not the way to run a hotel.