Holiday House

I’m delighted to write this review. Once again, Holiday House exceeds our expectations. Walking into the reception area is like entering a magical retreat. The immediate acknowledgment of the staff is warm and inviting. The decor is gorgeous, charming, inviting and comfortable. Our room was upgraded thanks to the lovely Jason and we were enchanted with the location. Seriously, the beds here have some mystical power to make your sleep sound and refreshing. Everything you could need is there. The grounds are immaculate and as a retired hotel manager, I’m beyond impressed with the staff being so attentive. We felt like family being here. Food is outstanding and pool side service makes the stay even better. The ice cream cart-such a whimsical treat and the various sitting areas are both intimate and comfortable. The management team here is top notch and we are already looking forward to our next stay.

Holiday House was a treat. Lots of attention to detail, relaxing grounds and rooms, and convenient location. Would definitely recommend, and would stay there again if I was in the area.

Alyx made my experience better than I could have ever expected!! LOVED HER🥰

This is one of my favorite hotels. The staff is efficient and friendly, rooms are ample and well appointed. Amenities including pool is off the charts.

The basics of hospitality are attentiveness, positive (or at least neutral energy) guest experience, anticipating needs. None of these were met at even a low level. It felt like the woman running the establishment was pissed off that guests were staying at her hotel. She wasn’t pleasant to speak with, gave off an unnecessary attitude with just ebony every question asked (which included a tooth suck eye role and heavy exhale). There was also no ownership if something felt off. I witnessed her speak to myself and other guests as if we did something wrong. The reality is, if your guest has an issue your job is to listen, understand and respond in a way that makes them feel supported, whether you agree with it or not. Low water isn’t something to fuss about, your wait staff not being attentive and surveying the pool is not a guests fault. You not having a clear instruction on your EV policy is not a guests fault and if both spots are taken by non EV vehicles, it probably makes sense to sort that for the guests who ARE driving EV. They were just honestly lazy. Please at least greet people with a smile, get rid of the attitude, anticipate stuff a little better and take care of your bikes.