Holiday House

Alyx made my experience better than I could have ever expected!! LOVED HER🥰

This is one of my favorite hotels. The staff is efficient and friendly, rooms are ample and well appointed. Amenities including pool is off the charts.

The basics of hospitality are attentiveness, positive (or at least neutral energy) guest experience, anticipating needs. None of these were met at even a low level. It felt like the woman running the establishment was pissed off that guests were staying at her hotel. She wasn’t pleasant to speak with, gave off an unnecessary attitude with just ebony every question asked (which included a tooth suck eye role and heavy exhale). There was also no ownership if something felt off. I witnessed her speak to myself and other guests as if we did something wrong. The reality is, if your guest has an issue your job is to listen, understand and respond in a way that makes them feel supported, whether you agree with it or not. Low water isn’t something to fuss about, your wait staff not being attentive and surveying the pool is not a guests fault. You not having a clear instruction on your EV policy is not a guests fault and if both spots are taken by non EV vehicles, it probably makes sense to sort that for the guests who ARE driving EV. They were just honestly lazy. Please at least greet people with a smile, get rid of the attitude, anticipate stuff a little better and take care of your bikes.

My trip at HH was great. I really enjoy my room . The location of the property puts you close to everything downtown. The staff was great. Very helpful. Very kind. The breakfast was great. Really my only con would be the bed and pillows were too soft but that is subjective. This is a great place to stay. I’ll be back.

Girls trip with high school friend. Amazing location. Not greeted in a warm and welcome fashion. Food was good. Again, service was more like an irritation to staff. Same staff serving food and front desk.