Holiday House

We love this boutique hotel in Palm Springs. The design of everything here is amazing, from the colors to the room decor, to the plates in the restaurant. Service was great, especially the manager Jason who went out of his way to help us.

Great location and nice clean room. Only issue was a/c was a little weak.

We have travelled to many countries and stayed in some amazing hotels , however we thought they were amazing until we got to the Holiday House hotel. This is the most amazing vintage hotel we have ever stayed at. Tucked away in Palm Springs it’s perfect for a Couple , quiet , clean, great location . And they staff are all amazing and friendly . I don’t normally write reviews but we needed to say something about our amazing couple of days. PERFECT ❤️

I absolutely love staying at this hotel! The rooms are always very clean, the service is excellent, and the staff genuinely makes you feel welcome and taken care of from the moment you arrive. Juan is truly amazing at what he does. He is so welcoming, attentive, and goes above and beyond to make sure guests have a great experience. You can tell that he really cares about the people he takes care of and takes a lot of pride in his job. And honestly, the entire team is wonderful. Jason, Alex, Michelle, Andy, and Samantha. They are all so friendly, helpful, and professional. We had such a great experience with everyone, and they really made our stay even more enjoyable. I’m a regular guest at this hotel, and the amazing service and incredible team are a big reason why I keep coming back. It’s rare to find a place where the staff consistently makes you feel this welcome and appreciated. Thank you to Juan and the entire team for always taking such great care of us. You guys are the best! We truly appreciate everything you do and can’t wait to come back again ❤️

The hotel itself is pretty and the rooms were clean, but unfortunately that’s about where the positives end. The service was some of the worst I’ve experienced at a hotel. Staff consistently made us feel like guests were an inconvenience. We stayed with a large group of friends for a celebration and had five rooms. We spent the day at the pool, where there was essentially no food or drink service. No one came by to offer us anything, so eventually we brought our own drinks. When I finally saw a waitress, I ordered a margarita. She gave me a look, walked away, and the drink never came. I eventually went to the restaurant window myself to follow up and found the same waitress sitting at the bar. I reordered from the bartender while she sat there. She never acknowledged my original order and acted as though she'd never seen me before. Later, another guest complained about our group and the manager came charging out, yelling about both our noise level and the outside drinks. His tone was essentially that he'd been "cool" with us having our fun, but now it needed to stop. To be clear, we were being loud. We're a lively group and had no problem being asked to lower the volume. The issue was how we were spoken to. What could have been a simple, professional conversation immediately became unnecessarily confrontational. When he went off about the outside drinks, I explained that, with all due respect, there had been no service. We would have happily bought the hotel's drinks. In fact, I'd tried, and mine never arrived. The manager continued escalating, told me my shorts were "unsanitary," said he would "party with us in LA, but not here," and ultimately kicked us out of the pool. This was especially bizarre because the same manager had been friendly with us earlier that day and had actually complimented those exact shorts. Apparently they went from fabulous to a public health hazard over the course of the afternoon. Meanwhile, the pool itself was dirty and filled with floating bugs. This is an annual gathering of friends, all of us now in our 40s, that we've been doing since our 20s. We've celebrated at plenty of hotels and understand the difference between being reasonably asked to quiet down and being treated like we're a problem simply for being there. I’ll also say this carefully: ours was a diverse group, while the other guests around the pool were predominantly Caucasian. I can't speak to anyone's motivation or make an accusation I can't substantiate, but given the difference in how we were approached and treated, it was difficult not to notice the dynamic. It added to how unwelcome we felt. And then there’s the $45-a-day resort fee. We paid an additional $45 per day for virtually no pool service, painfully slow service when we sought it out ourselves, and staff who made us feel like an inconvenience. When we brought our own drinks because no one was serving us, we were reprimanded for that. When I actually ordered a drink from the hotel, it never arrived. The property may be attractive and the rooms clean, but that doesn't make up for rude staff, terrible service, and management that turned what could have been a 30-second courteous conversation into a hostile confrontation. If all you need is a clean, air-conditioned room with a hard bed, this hotel will do. If you're looking for hospitality, service, or a place to actually enjoy yourself with friends, stay somewhere else. And for the record, after five rooms, a $45-a-day resort fee, and an entire weekend at the hotel, I’m still waiting on my welcome drink.