Holiday House

We were really happy with our choice of Holiday House, our room was big, bright and fabulous, with balcony and overlooking pool, ( on first floor). The team keep everything impeccable, pool beds straightened at night, cleaned etc it’s really peaceful and the seating areas very inviting. Good breakfast and we had dinner one night which was outstanding. For sure we will go back next time in Palm Springs

We recently stayed at this property and while there were definitely some highlights, a number of issues made the experience less enjoyable than expected. Pros: - the location is quiet and close to everything we wanted to explore. - bedding was comfy (down pillows & duvet), and the outdoor spaces are beautifully landscaped. Cons: - booked the “Best” room type through the Hyatt app ($50 more than base room), which was supposed to include an outdoor shower. It didn’t. After pointing this out, we were moved to a “Good” room that actually had the outdoor shower and patio, and was less $ per night. When I pointed this out, the manager didn’t seem to follow (or didn’t care) nor did he offer much explanation or apology. - had to wait outside the new room while housekeeping finished cleaning.. not a huge deal, but still inconvenient. - during the evening, a loud, intoxicated couple wandered into the pool & fire pit area from the restaurant. According to them, they weren’t hotel guests, and it disrupted what should’ve been a relaxing evening. - at checkout (5am) we were told someone would be available to collect our metal room key. The lobby was locked, and we had to knock on the glass until someone came over. With a $100 lost-key policy, this was super annoying. - the room’s a/c struggled to cool the space - bath products weren’t Malin + Goetz as listed in the app - body wash dispenser was empty when we arrived. - no tv in the room which we knew ahead of time, but it still felt like something was missing given the price point. Then…. the messy receipt process (headache). I asked for a printed receipt at checkout and only got one showing the resort fee. After returning home, I called the hotel three times (no answer), contacted Hyatt (who referred me to Mr. & Mrs. Smith), who referred me back to Hyatt, who reached out to the hotel by phone. When the hotel sent the receipt, it only has the resort fee. Ended up in a loop with no resolution. Property has a lot of potential and interesting history, but the service and communication are in desperate need of improvement. Hopefully these issues are addressed for future guests…

I stayed 4 nights and traveled solo without a car. The location was great - one street away from downtown shopping and restaurants. I used Uber to get around town for hiking, shopping, and eating. The property was tranquil, beautiful and centrally located. The Better room had plenty of space and the bathroom was generous with storage and counterspace.

So glad we chose this spot over a chain—I’d considered a Marriott or Hilton for the points, but this stay was worth it. We checked in Thursday and lucked into the downtown festival—everything’s walkable. The pool had a relaxed, social vibe. Breakfast was simple and fresh (that jam!). Dinner on-site was exceptional—the hanger steak and shrimp corn pasta were standouts. The room had fun decor, though better air circulation for this 50+ woman (a ceiling fan!) would help. Next time, I’ll request a smaller room—it likely stays cooler than “The Big Room”

Once again Chris and his team didn’t disappoint!! From the pool service to housekeeping everything was on point. The food is always delicious and so much so that we enjoyed all our meals on property and didn’t feel the need to venture out. Did l mention that breakfast is free and offers just the right amount of choices, from great coffee to fresh fruit & bagels!! YUMMY If you are looking for a quiet & chill vibe that offers just the right amount of boutique hotel hospitality, HH is it. See you soon, we have already booked our return. XXOO