Holiday House

The hotel itself is pretty and the rooms were clean, but unfortunately that’s about where the positives end. The service was some of the worst I’ve experienced at a hotel. Staff consistently made us feel like guests were an inconvenience. We stayed with a large group of friends for a celebration and had five rooms. We spent the day at the pool, where there was essentially no food or drink service. No one came by to offer us anything, so eventually we brought our own drinks. When I finally saw a waitress, I ordered a margarita. She gave me a look, walked away, and the drink never came. I eventually went to the restaurant window myself to follow up and found the same waitress sitting at the bar. I reordered from the bartender while she sat there. She never acknowledged my original order and acted as though she'd never seen me before. Later, another guest complained about our group and the manager came charging out, yelling about both our noise level and the outside drinks. His tone was essentially that he'd been "cool" with us having our fun, but now it needed to stop. To be clear, we were being loud. We're a lively group and had no problem being asked to lower the volume. The issue was how we were spoken to. What could have been a simple, professional conversation immediately became unnecessarily confrontational. When he went off about the outside drinks, I explained that, with all due respect, there had been no service. We would have happily bought the hotel's drinks. In fact, I'd tried, and mine never arrived. The manager continued escalating, told me my shorts were "unsanitary," said he would "party with us in LA, but not here," and ultimately kicked us out of the pool. This was especially bizarre because the same manager had been friendly with us earlier that day and had actually complimented those exact shorts. Apparently they went from fabulous to a public health hazard over the course of the afternoon. Meanwhile, the pool itself was dirty and filled with floating bugs. This is an annual gathering of friends, all of us now in our 40s, that we've been doing since our 20s. We've celebrated at plenty of hotels and understand the difference between being reasonably asked to quiet down and being treated like we're a problem simply for being there. I’ll also say this carefully: ours was a diverse group, while the other guests around the pool were predominantly Caucasian. I can't speak to anyone's motivation or make an accusation I can't substantiate, but given the difference in how we were approached and treated, it was difficult not to notice the dynamic. It added to how unwelcome we felt. And then there’s the $45-a-day resort fee. We paid an additional $45 per day for virtually no pool service, painfully slow service when we sought it out ourselves, and staff who made us feel like an inconvenience. When we brought our own drinks because no one was serving us, we were reprimanded for that. When I actually ordered a drink from the hotel, it never arrived. The property may be attractive and the rooms clean, but that doesn't make up for rude staff, terrible service, and management that turned what could have been a 30-second courteous conversation into a hostile confrontation. If all you need is a clean, air-conditioned room with a hard bed, this hotel will do. If you're looking for hospitality, service, or a place to actually enjoy yourself with friends, stay somewhere else. And for the record, after five rooms, a $45-a-day resort fee, and an entire weekend at the hotel, I’m still waiting on my welcome drink.

We had a wonderful stay at Holiday House, the perfect backdrop for celebrating my sister's birthday! The staff went above and beyond. Alyx, Erin, and Gabe made us feel genuinely welcomed and took great care of us throughout our visit. Little touches like the poolside treats were such a nice surprise, and the pool itself was kept at the perfect temperature for lounging all afternoon. The misters were a life saver during the 100+ weather. We loved having bikes available to explore the surrounding neighborhood and downtown PS. The location is fantastic, just steps from downtown Palm Springs, with easy access to shopping and restaurants. The breakfast offerings were spot on and had more variety than you'd expect for a free breakfast. Highly recommend this property for anyone looking for a relaxing, well run getaway with a personal touch. We love the decor and all the little details that make this property unique. We'll definitely be back!

This was our first time back sine the property transitioned from The Chase, to The Holiday House. All of the improvements and changes are well thought out, without changing the overall charm of the property. The rooms and bathrooms have been very nicely updated and the staff was very attentive. The continental breakfast offered a nice array of options and the bar service in the hotel and poolside is a really nice addition. With all that and proximity to the main drag/shops/restaurants, this hotel should be on your list to experience.

The whole staff was very helpful in organizing prior and making the process easy to manage for the weekend of my wedding. After purchasing on a 3rd party website they were able to navigate and out the correct names to the separate rooms. Attentive and kind. My family loved it!

We went to Holiday House for a long weekend and felt the experience was top-notch all the way around. From the staff to the food to the service, it felt like we were in a 5 star luxury resort with white glove treatment. The manager Felipe goes out of his way to make you feel welcome and taken care of. Highly recommend this property and the experience.