Margaritaville Resort Palm Springs

Im putting this 1 star review because of an extremely disappointing stay, I will be requesting for refund and compensation. Staff were nice at check-in and throughout the stay, but the rest was disappointing to say the least. Riviera Resort & Spa Palm Springs has seriously gone downhill and did not meet my expectations at all. I would have left the first day i arrived, but because i came with 8 other people and a lot of bags and belongings, it was a bigger inconvenience to leave ( even though we started looking for alternatives and air b&B. We booked two rooms during a busy weekend because of a Palm Springs College convention, and right away things started off wrong. I didn’t get the ground-floor rooms I specifically requested and usually stay in. That alone was frustrating, but it was just the beginning. To make things worse, one of the washrooms was already clogged before we even got there. We had to track down a cleaning staff member just to have it unclogged and cleaned, which is something that should have been handled long before any guest checks in. The moment I walked into the room, I had to kill ants on the bed and multiple mosquitoes flying around. When sunlight came through the curtains, you could literally see thick dust and particles floating everywhere in the air. It was honestly disgusting, and both my kids and I ended up sneezing and coughing the entire time. One of the room doors didn’t even shut properly. We left at one point thinking it was closed, only to come back and realize it had been partially open the whole time. After that, we had to keep double-checking every time we left, which is unacceptable for safety. The entire property feels neglected. The hallways smell like mold, and the walls are clearly deteriorating. The room itself had a horrible odor, like a mix of urine, mold, and something else unpleasant… almost like a pet had been left in there for too long. On top of that, basic amenities like a fan and microwave were missing, even though they were available during my previous stays. At the pool, they were serving what tasted like tap water with ice and lemon. After drinking it, both we and our kids ended up with diarrhea. The pool hours have also been cut down (used to be 24 hours, now limited), which is a downgrade. The worst part by far was the lack of safety. There was no lifeguard on duty when my 5 year old daughter was drowning in the pool because she can’t swim. That situation could have ended very badly, and it’s completely unacceptable for a resort like this, my daughter could have died. The jacuzzi near Building 4 was also in terrible condition. The water was lukewarm with yellowish foam bubbling on top, clearly dirty and not properly maintained. There were leaves, oils, and visible grime floating around. It looked like it hadn’t been cleaned in a long time. I’ve stayed here multiple times before and used to enjoy it, but this visit made it clear that the quality and service have significantly declined. I originally planned to stay for a full week, but I cut my trip short after just 3 days and moved to a Marriott instead. I will not be coming back.

The Riviera was once one of the great landmark resorts of Palm Springs. It had history, charm, and real energy. Even during its time as Margaritaville, while the vibe shifted to more of a party atmosphere, the property was still reasonably well maintained and the staff were engaged. The pool area was lively, activities were happening, and the resort actually felt alive. Fast forward to today and the newly returned Riviera Resort, and our experience was shockingly bad. We stayed for eight days with my elderly parents, both of whom use mobility aids (my father uses a walker and my mother uses a wheelchair). From the moment we arrived, the property felt like a ghost town. Despite being told the hotel was “full,” there was little activity anywhere. We were placed in Building 5, which appeared to be one of the farthest buildings from the front desk, main pool, and restaurant — absolutely not ideal for guests with mobility challenges. Our reservation was for a king room and an accessible room with two queens, adjoining if possible. At check-in we were told we had received a “considerable upgrade.” The reality of this “upgrade”?
A parking lot view and constant construction happening just feet from our windows. When we tried to open the adjoining doors between the rooms, they wouldn’t budge. We attempted to call the front desk only to discover our room didn’t even have a phone. So we walked all the way back to the front desk. We were told:
“Some rooms have phones and some don’t. Oh well.” Security was eventually sent to help open the connecting door. After struggling with it for quite some time, they forced it open — and we immediately saw why it had been stuck. The space between the two adjoining doors was filthy. There was so much built-up grime and debris wedged between them that the doors were essentially stuck together like they had been glued shut. It clearly had not been cleaned in a very long time. When housekeeping arrived, even they were shocked by the condition of the space between the doors. The housekeeper had to keep going back for more cleaning products before the area was finally clean enough for us to use the connecting door. Unfortunately, the problems continued. My father cut his leg on sharp metal edges on the bed frame, and when we reported it, the front desk responded that he “must have thin skin.” We ended up buying pool noodles ourselves and padding the bed to prevent further injury. From there, it became a constant stream of issues: • Broken or ineffective air conditioning
• Bathroom doors that wouldn’t close or wouldn’t reopen
• Safes that didn’t work
• Rooms missing basic furniture
• Phones that didn’t exist or didn’t function The showers only partially worked and sprayed water across the bathroom floor, creating a serious slipping hazard, especially for older guests. Because of this, we were moved into another set of adjoining rooms. These rooms were somewhat cleaner, but still full of problems: • Only one phone between two rooms, and it initially didn’t work
• Advertised in-room dining that didn’t exist
• Laundry bags provided for a service that was not offered
• A patio that sank under your feet when stepped on
• One drawer for four people
• A nightstand that couldn’t be reached from the beds
• A closet located inside the bathroom The air conditioning issue continued, running in short bursts. The toilet ran constantly — until it was “fixed,” at which point it wouldn’t flush unless we manually added water to the bowl. Housekeeping was inconsistent at best. Over an eight-day stay, the room was “cleaned” a total of three times, and even then it often meant beds made but no fresh towels, no coffee, no water, and dirty items left behind. Getting basic items like towels became an ordeal. We were told to “hurry” before housekeeping closed at 10pm, only to wait hours and still receive nothing. Breakfast was equally frustrating. One morning it took an hour and a half to receive a simple order. The next time, the order was wrong and repeated requests for water were ignored until after we had already handed over our vouchers. Those “free breakfast vouchers,” supposedly provided as compensation, were barely worth the effort required to use them. Even using them for takeout became an issue. At one point, the hostess refused to take my order until she had seated all other guests. I had to push the issue just to be served. The pool — one of the main features of the resort — felt poorly maintained. We used it twice but were uncomfortable with the cleanliness. The pool menu offered no non-spicy options, making it unusable for anyone with dietary restrictions. During our stay, there was also a teenage party taking over the property, with constant yelling, door slamming, and chaos in the hallways and pool areas late into the night. Security did little to manage it. On multiple nights, someone attempted to enter our room thinking it was theirs, which was unsettling. One of the most telling moments came when I saw a staff member “mopping” a lobby floor using a towel tied to a pole and a spray bottle. That image summed up the entire experience. I also spoke with a long-time employee who shared that things had become very difficult for staff, and that they hated seeing what guests were experiencing. Management had apparently been promising renovations for over a year, always saying they were coming “next year.” At this rate, it felt more likely the property would be condemned before any meaningful renovation happens. After returning home, I read through recent reviews across multiple platforms. There were pages of negative reviews describing many of the same issues. Interestingly, the only reviews that seemed to receive responses from management were the occasional glowing ones that felt completely out of step with the majority of guest experiences. What made this especially disappointing was that we knew how good this resort used to be. We had stayed here six times in the past ten years and had even hosted two conferences at this property. Today? I wouldn’t host a monkey poop fight here. It didn’t just feel disappointing — it felt genuinely sad to watch what was once a vibrant Palm Springs destination turn into something that now felt closer to the Bates Motel than a resort. If you’re planning a trip to Palm Springs, heed our warning: Run. Don’t walk to almost any other hotel / motel / resort. There are far better options. The Riviera today is a ghost of the landmark it once was.

Hotel is a little older and it can be a long walk to the back buildings, but the staff is super friendly and helpful, especially the guys at the front, and Randy and the rest of the crew with the shuttle that took us back and forth to the convention center!

First time in Palm Springs and didn’t know what to expect. Needed a pet friendly place and this came up in my searches. Large but older property so it does show its age. We were in building 4 overlooking the pool. The pool was the less crowded one so it worked fine for us. The room was fine, the beds weren’t as comfortable and the walls are thin so you hear a lot but I sort of expected that to a degree. The pool was nice and we enjoyed sitting by the fire pit. We would run up to the other pool to get drinks from the bar and bring them back. We ate one lunch at the pool bar and the food was surprisingly very good. The front desk was very helpful, David from IN got us checked in easily and was very helpful explaining the different things going on. We saw mixed reviews so we were a little nervous about what we were in for but we enjoyed the stay. Next time I would probably stay more towards downtown to avoid having to drive places but fora first time visit or if your looking to just hang by the pool and do a little day drinking this was a reasonable place to stay.

If I could give a zero stars, I would. Worst experience I’ve ever had. Check in is at 4 and arrived at 7 pm. Was told my room was not ready. Asked for a late check out and kept they telling me to call the next day. On checkout day, was told they don’t give late checkouts. The rooms its self is not great for the price. There was a motion sensor light in the room that you cannot turn off. Everytime you toss and turned in the bed the light would turn on.