Gran Melia Victoria

Nice hotel, but no 5 stars! Everything in this hotel is tired. Management is absent, staff lazy and do what they want (or rather nothing). Everyone is just waiting for a big renovation, until then we have to accept it as it is. Not too expensive, they know they can't charge as much as (other) luxury hotels. So far, 3 days into my week here, I noticed the following: - Turn down service only 1 night out of 3 - Very poor cleaning of rooms. No tissues, q´tips or tooth paste in bathrooms. - No replacement of water and coffee in the room until I asked for it on the third day - I made a dinner reservation outside on the terrace, but it was closed when I showed up 2 hours later. They were afraid it might rain later the same evening! Every out-door restaurant in the neighborhood was opened, so was even the terrace-bar in the hotel. Obviously it's troublesome for the staff to walk from the kitchen and all the way out to the terrace! Who cares that no income is generated when they turn down diners? Not the staff or FnB management anyway. - The nice restaurant at the pool side is still there, but have changed the meny. Too troublesome to grill fish and serve tuna et cetera. Instead they only serve burgers and chicken wings and that kind of food. - Sun beds and other furnitures around the pool are made of heavy metal and are at least 25 years old But, as I said, it's relatively cheap which is positive!

Have had nothing but frustration dealing with this hotel. Made a booking and had nothing but confusion, rude behaviour and incredibly bad communication. Got so frustrated that I asked verbally and in writing that the manager contact me due to all the issues I encountered, the manager never responded to this day!!!! Based on the total lack of response I cancelled everything. After reading the reviews I’m glad I did!! 💯 this is not a 5 star hotel!! I’d stay well clear of it.

The location and atmosphere were fine. The Red Level was quite basic and poor compared to other Level experiences we have had. We raised this with Isabella, the general manager, who was not concerned about whether we left the hotel for another hotel and did not try to keep us at the hotel. She didn’t speak with us again (thankfully!). Carlos of guest experience on the other hand was sympathetic and very helpful and obliging. He will go far…

Overall we had a great stay. The refurbished room was super comfortable and the hotel is very clean throughout. Pool is great with plenty of sun loungers and a good bar service. Gym small but nicely refurbished and very clean. In line with other reviews, the communal areas need a major refurb (carpet in hallways is particularly tired) and the building work at the hotel conference centre could be bothersome if you are a light sleeper so check if it’s ongoing if this is likely to be a problem.

We had a fantastic stay at Gran Meliá Victoria and would happily return. From the moment we arrived, the staff made us feel welcome. We were greeted with a glass of chilled Prosecco, which was a lovely touch and a great start to the holiday. Our room was stylish, spacious and very comfortable, with one of the comfiest beds we’ve slept in. We stayed on a half-board basis but swapped dinner for lunch each day - no problem for the staff. The food was excellent, with lots of choice. The restaurant staff were always friendly and attentive. A special thank you to Ana Luisa, who looked after us every day and always made us feel welcome .. The hotel has a partnership with Audi, so we took full advantage of a complimentary Audi Q6 e-tron for the day! The hotel is within walking distance of Palma’s Old Town, although in the 34°C summer heat we usually took a taxi instead - around €15. Overall, we honestly couldn’t find much to fault. The hotel is elegant, the food is excellent, and what really stands out is the staff. Everyone we met was friendly, professional and genuinely wanted us to enjoy our stay. We’d definitely stay here again and wouldn’t hesitate to recommend it to anyone visiting Palma.