Gran Melia Victoria

Myself, my husband and little 6 month old girl have just arrived home from a week at this lovely hotel. From arrival we were greeted by friendly faces and the staff did their upmost to make sure we enjoyed our stay. Our room was lovely (we upgraded to a deluxe - quite pricey but worth it). The location is great and pool area welcoming for little ones. The breakfast was lovely. We didn't eat in the restaurant purely for our want to walk in the evening. My only negative would be that the drinks prices at the dry bar were very expensive

Not listening to customers , really scared my trip and I am not a complainer, but if you are told something you should honour it, would not stay in a Meliá again as would not trust there service .....

Excellent room looking over marina, first class room cleaning, first class concierges. A lot of traffic noise to all outside areas but there is nothing the hotel can do about this. Frequent strong smell of sewage in general areas. Poolside drinks very expensive. Hotel has a lovely terrace but virtually unused due to pricing. Overall a very enjoyable stay.

The Gran Melia Hotel Palma de Mallorca is grand in every sense of the word. From the minute that you arrive to the minute that you leave you are made to feel their very specia guesl. Remember when you had a "family doctor" and a "family solicitor", people who listened to your personal needs and cared, well Gran Melia Palma de Mallorca does exactly the same sort of thing. Enjoy.

I was recommended the Gran Meliá Victoria by someone I didn't know very well but I knew she'd travel a lot. I wasn't disappointed. This hotel has all the things you would expect from a 5* hotel. The service is second to none. We were even pointed out when checking out that we were entitled to discount from our Meliá rewards for using the restaurant one evening and so deducted that from our bill. The sheer elegance and grace of this hotel and their staff are just so welcoming. The atmosphere is so comfortable and not at all snooty as one might expect. We went last year also and we're so happy with our experience that we booked almost straight away for this year. Although completely impressed with all the furniture, soft furnishings, artwork etc last year, EVERYTHING had been upgraded to even nicer things with a very classy black & white theme. The buyers for this hotel have got it spot on, very classy. Even the colour scheme & towels had been renewed (navy & red) around the pool area which was even lovely last year. I would and have recommended this hotel already and would only stay here when in Palma. Great choice. Great staff. Professionalism is their game.