Trump International Hotel & Tower Panama

The staff in the Executive Lounge was outstanding. They were always very friendly and inviting. I would like to extend a special thanks to Amel ,Diana and Jose. They made my vacation even better. Also the food was great and more than enough to be considered a meal

Since I made the reservation and thruout our stay the hotel personnel were amazing. Thank you Otto, Gilberto, Sumaya, Nicolás, housekeeping and back office personnel for a wonderful family experience at JW

We just spent 6 nights at the JW and absolutely loved it! The service has been 5 star, in all areas of the hotel. We enjoyed the infinity pools on multiple days and Amelio took amazing care of us. As Titanium members we got to use the Executive lounge for breakfast and evening appetizers. The variety and quality of everything offered was incredible. Anel and his team were very hospitable! We used the gym facility multiple times and were very impressed with the size and machines available. The staff at the front desk are extremely friendly and every interaction we had was very pleasant and helpful. The rooms were clean and all areas of the hotel were immaculate. The location was perfect, we were only a $5 uber ride away from everything including Casco Viejo and the Amador. We were also a 15 minute walk to bike rental. There were 4 restaurants attached to the hotel that weren’t part of the hotel that were very good. We would love to come back to this hotel so we highly recommend it!

We stayed for 5 nights in February. It was supposed to be 3 but our flight was rescheduled due to bad weather. We initially had a hiccup upon check in but Edgar was so nice. They upgraded us and when we had to extend, the hotel honored our initial rate while keeping the suite. The whole staff was very nice. Again special shout out to Edgar. The rooms are very well appointed and the pools are amazing. Great location with nice views.

I selected this property expecting the level of refinement and operational consistency typically associated with the JW Marriott brand. Unfortunately, this stay fell well short of that expectation. While the bedroom design was attractive, the condition of the room was not. Multiple bathroom fixtures were loose and pulling out of the wall, rendering them unusable and as a result the toilet paper had to be placed on the ground and used from there. Several lights were broken. The space felt neglected rather than maintained. I will be including photos to document the condition. Housekeeping was unreliable. Despite placing the “Please Make Up My Room” sign on the door, my room went unserviced for three consecutive days. Worst of all when they did come I had items stolen from my room during the housecleaning visit. I called the front desk to have them located right away however the manager told me that they were going to get ahold of the woman that tended to my room. As an offer of “good faith” they offered to add points to my account but never added points. When contacted said they would not honor their “good faith” offer. Despite admitting to the items being taken they said they had been thrown away and were unable to return or replace them. Laundry service also lacked clarity and execution. Even when dropped off before 8:00 a.m., same-day return was not honored, and staff were unable to provide a firm timeframe for its return. The executive lounge experience was particularly disappointing. It was consistently overcrowded, food was depleted within the first hour and not replenished, and guests were standing and walking on couches. At one point, the lounge was hosting what appeared to be a children’s birthday party. The environment was chaotic and not remotely aligned with what an executive lounge should offer. The pool area was equally problematic. It was heavily crowded with unattended children running and splashing throughout the space. There was no opportunity to relax poolside without being splashed. I also witnessed a guest repeatedly blowing his nose directly into the pool and spitting. After learning that day passes are sold to the pool, the level of overcrowding and lack of oversight made more sense — but it does not align with the JW brand positioning. Throughout the property — elevators, lounge, spa, gym, and pool — guests openly conducted speakerphone and video calls in shared spaces. Quiet areas were virtually nonexistent outside the guest room. Even then, my room was next to the elevator and the door was very thin and you hear everything if you aren’t located away from the elevators. I was told by the locals that many escorts hang out inside and around this property which did not make me feel particularly safe but again, explained why the quality was off for a JW. On a positive note, the gym was well-equipped, clean, and offered excellent views. That said, this is not a property I would select again for business travel or for a restorative stay. The physical maintenance issues and lack of crowd management significantly detract from what should be a premium JW experience. And to JW, I stayed in room 1611 if you want to change out light bulbs in the desk lamp and the mirror lights or fix the shower towel rod coming off, and toilet paper holder that is coming out of the wall.