Pangkor Laut Resort

My partner and I visited Pangkor Laut during our honeymoon, expecting it to be the standout of our Southeast Asia travels. While the island is undeniably beautiful, the experience fell well below its five-star positioning. This resort is in clear need of stronger management. Many of the shortcomings - from puzzling operational decisions to consistently slow service, point directly to poor leadership. Staff were polite but not trained to five-star standards; even simple requests took close to an hour and multiple follow-ups. During one such delay, the General Manager walked past our visible frustration without acknowledgement or service recovery, reinforcing the impression of weak guest awareness at the top. Notably, the only exceptional service we experienced came from Mezan and Segar, who demonstrated the professionalism, etiquette, and attentiveness expected of a luxury property, and noticeably more than senior leadership itself. Key decisions were difficult to comprehend: very limited lunch options, no cocktails or spirits served at the adults-only pool, and food quality (including the “fine dining”) that was befitting of a three-star hotel rather than a premium resort. Despite commanding luxury prices, there was a persistent sense of cost-cutting across food, amenities, and spa offerings. Pangkor Laut may have the location, but it is not delivering a true luxury experience. If you are seeking genuine five-star hospitality, there are far better options across Malaysia and neighbouring countries, many of which cost less and deliver infinitely more.

Just stunning an amazing place, with some of the best scenery around. Staff were friendly, rooms were great and plenty to do.

Great spot. Staff are exceptional and everyone made our stay very special. It's impossible to mention everyone but special shoutout to Mazin, Gogan, Micelleyen, Hasan, Nadim & Jeff. Even during an unfortunate incident when some guests were asked to stop smoking in the SPA area and felt it was OK to shout, swear and insult them in response, they remained calm and professional at all times. This type of behaviour was not OK! Such a display of bad manners saddens me when they received nothing but kindness. Food is really fantastic. Chefs Ali & Lyza are a force to be reckoned with. Try all the restaurants; you won't be disappointed. They have different offerings but all serve delicious meals and the quality is exceptional. Thank you Miss Ivy & Team. You are all wonderful people. Nothing was too much effort and you created lovely memories for us.

We had a wonderful stay at Pangkor Laut Resortl! The service was excellent, and the atmosphere was incredibly relaxing. The staff went above and beyond, especially in taking care of our elderly parents, making sure they were comfortable and well looked after. Highly recommended for anyone looking for a stress-free and welcoming experience!"

Having read some reviews before we arrived I was intrigued to see for ourselves! The collection from Kuala Lumpar in the Danza people carrier made the journey to the resort a pleasure. We enjoyed soaking up the environment at the jetty while we waiting for the transfer to the island, so we waiting 30 minutes, does it matter?! When we arrived at the island we were met by Segar, our customer relations manager for the week, he is also the Director of Guest Liaison. The man is a credit to his profession, one very minor issue was dealt with professionally and without drama. He always seemed to be about the hotel and just knew how to deal with anything ‘thrown at it’. We had one of the Sea Villas, and while they may need slight upgrading we both felt it added to the authenticity of the island and resort, and in reality there is nothing wrong with them! We tried all the restaurants and really enjoyed them all, as has been mentioned, the staff in all of them cannot do enough for you, whether it is in the day time bars to the evening restaurants. They could not do enough to make our experience's memorable and for that we are very grateful. It would be wrong to mention individuals so not to offend those we may inadvertently forget, or did not capture their names. We thought the food was varied, fresh and cooked to a very good standard. Could there be a bar to enjoy an after dinner drink, probably yes, and they are looking at options, did it spoil the holiday, no. We really enjoyed Emerald Bay and Chapman’s Bar, a different vibe to the main resort and again lovely staff and food. There probably could be more pool sun beds, however people don’t get up early to unnecessarily reserve them, there were only a few occasions when we couldn’t get one, so we went to the beach! however it was very rare, but a few more wouldn’t go amiss. Overall, we had a fantastic time and fell in love with the island and the staff. The debate as to whether it is a 5 star resort is perhaps down to the individual, we couldn’t fault the food, service, staff and facilities. I hope we get to return because it sits at the top of our holiday experiences. Thank you for making our stay so memorable, and finally thank you again Segar, you have trained your staff very well, and you know, in your quiet way, just how to make good, excellent.