Annabelle

This was a stretch weekend with my wife and daughter at the ever charming and inviting Annabelle. A true luxury property that indeed checks every box in terms of its facilities, in room amenities, freshly prepared food and so on. There are a few items though that makes Annabelle standing out of the market rivalry and a separate reference on those items should be made. Location-location-location to the point of constantly being inspired and excited taking-in the magnificent view of the little harbour with its medieval castle at the back drop making the sunset an unprecedented ritual. This is the kind of view sparking the convergence of emotions and feelings such as romance, love, serenity, happiness and joy in their full length, The front line staff are masters in their own right. They do keep back from your private comfort zone yet discreetly ensure your experience is fully augmented and evolving. The hotel on its own steam had established not an abstract robust brand name as it is frequently the case on other occasions; over the years Annabelle created a living legacy around its reputation, elegance and charm embraced by the one of its kind Thanos culture giving Annabelle the edge achieving its optimum potential in the world of Luxury Hospitality Living. Annabelle is the "word" that sets the scene to enjoy life qualities in their best version! John Katchiolides

Stayed at the hotel for a week B and B. The hotel is in a great location on the sea front, near numerous restaurants so we ate out locally each night. We didn’t try the hotels restaurants during our stay. The breakfast was very good, lots of choices and the service was excellent. We only spent a couple of days around the pools at the hotel. There are plenty of sunbeds so no mad dash (thankfully) by some guests (bar a few 😉). It was nice that the sunbed towel guy informed guests on their first day of the rules about towels and sunbeds (no leaving beds unoccupied for an hour in the day and 90 mins at lunchtime). There was a choice of 3 pools outside (and one was heated), plus the indoor spa pool which we didn’t use. Our only gripe during our stay was about the quiet pool, which over the course of several days had one large family in particular that didn’t care that it was the quiet pool (despite being told by a fellow guest) and their children (4 or 5 of them) continued to shout, scream and jump in the pool and jacuzzi (oh and the youngest lad urinating against a tree!) We did raise it with the management but unfortunately they were rather indifferent about it. This type of behaviour is not what you expect at a 5 star hotel and it was clearly annoying many of the guests. The pool bar service was excellent-press a button attached to the sunbed umbrella and drinks are brought to you. The room we booked was a sea view one and it was great. Large, clean and a TV with all main English channels (yay!). Bathroom and shower was spot on. The only improvements to the room would be electrical sockets by the bedside tables-there weren’t any so we had to charge our phones on the floor. It was nice that they provided a bottle of filtered water each afternoon to your room, but you are not allowed to put it in your mini bar fridge. Subsequently we didn’t drink it often-we went across the road to the shop and bought cold bottled water regularly instead. I get they don’t want people putting food stuffs in their mini bars but the rules should be relaxed so you can store the water in there like other hotels we have stayed at, or have water fountains and encourage guests to use water bottles. The staff were all lovely and very hard working. Would recommend this hotel overall.

Annabelle is a beautiful, peaceful and very well managed hotel. Without exception the staff were courteous, friendly and seemed to be very happy in their work which speaks volumes about the management team at the hotel. Breakfast buffet amazing. Chef team, pool team, reception, restaurant, housekeeping and concierge service all perfect. We cannot fault this truly 5 star plus experience.

We were looking to book a relaxing weekend at a 5-star hotel with a direct sea view. Based on its marketing and online presentation, the Annabelle Hotel in Paphos appeared to be a high-quality property, which was exactly what we were looking for. The hotel offers both "Side Sea View Rooms" and "Sea View Rooms." We specifically chose to pay more per night to secure a room with a direct sea view. We arrived at the hotel about two hours before check-in and were politely asked to wait until 2:00 PM, which is perfectly reasonable. We waited patiently. However, when we were finally given our room, it was not the room we had booked. We were told it was a "Sea View Room," but in reality, it was a pool-view room with sea side view. I calmly explained that this was not what we had paid for and that the sea view had been an important factor in our booking decision. Reluctantly, the manager checked again and eventually found the room category we had actually paid for. Unfortunately, that room was not yet cleaned or ready for occupancy. As a result, we had to wait another two hours, until 4:00 PM, before receiving the correct room. No compensation was offered by the hotel, nor did we ask for any, out of courtesy. It is also worth noting that while the hotel's public areas (lobby, pool, etc.) appear well-maintained, the guest rooms themselves do not. The air conditioning barely cooled the room and emitted a strong moldy smell. Because of this, we had to sleep with the windows open despite the humidity and mosquitoes, simply to have fresh air to breathe. Additional Issues 1. Overpriced Restaurant The hotel's restaurant is extremely expensive—more than double the prices of restaurants located just outside the hotel. Unfortunately, the quality of the food did not justify the cost. We strongly recommend dining at one of the nearby restaurants instead. 2. Unreasonable Service We purchased both alcoholic and soft drinks from the hotel and asked for a single glass of ice to accompany them. The staff refused outright, claiming that the drinks we had ordered already contained ice and that beverages brought from outside the hotel (a bottle of water from my bag and a can) were not allowed to be consumed in the public areas. In all our years of travel, we have never been refused a glass of ice as hotel guests or restaurant customers. Even when we had not purchased drinks, staff at other establishments were generally courteous and accommodating. In our opinion, this was inappropriate customer service and certainly not what one would expect from a hotel presenting itself as a 5-star property. Bottom Line Overall, the experience was very disappointing and nowhere near the relaxing, premium getaway we had hoped for. While the public areas create a good first impression, the room quality, service issues, and handling of our booking left us feeling that the hotel did not deliver the standard promised or expected from a 5-star hotel.

This was our third visit to the Annabelle Hotel and again, it did not disappoint. The hotel staff are always polite and friendly. The food ( we only ate breakfast) is always excellent. There was a vast choice of foods available and everything is freshly prepared. We enjoyed a few cocktails in the afternoon from the outside bar which were lovely too. Our room was cleaned daily and was immaculate. I'd recommend this hotel to adults looking for peace and relaxation in a beautiful setting.