The Cove at Atlantis

Called 3 times to confirm my 2 rooms for my family of 5 were connecting rooms and were told yes... and they were not upon arrival. Wife was very upset... not a good vacation start. 2nd room was not available until after 6 pm and the A/C did not work. Had no A/C for 3 days before they changed our rooms. Then new room for next 3 days had no hot water. Multiple engineers were sent up all days for both issues and never fixed. Unacceptable when we spent well over $20,000 USD at this property during the 6 night stay at The Cove.

Atlantis Cove is a great tower. Staff friendliness, restaurants, convenience to aquaventure, fitness center, dolphin cay and the great bus system are top notch. The room and staff clean service were the best.

The Atlantis is a top notch resort. Sadly though, I spent hours trying to resolve booking issues, waiting on availability for a room setup I had booked, and wasted time and energy with aggravation on a room I ended up never receiving. I had guests that had to sleep on pull outs as a result. For a stay at The Cove that cost me more than $15K this was completely unacceptable.

Overall happy with the trip. Unfortunately, our room was near one of the pool and there was loud music most of the day. Our room could have used some maintenance. Not the most relaxing place to go, but still a great time. The staff and service was top notch, but the hotels need some investment (to be fair, it looks like some of them are getting it, just not our tower).

We (couple with a 18 year old daughter) just back from a 5 night stay at the Cove. The hotel employees we encountered were all friendly and helpful. We were given a high floor after asking at check-in which had a beautiful view. While the room wasn’t newly updated, it was comfortable. The bathroom was very nice and we had no issues with water or room temperature. The adult pool was very relaxing, big, great service, and clean restrooms nearby. Security kept non Cove and under 18 guests out (they did ask our 18 year old for id a few times). The adult pool was temporary while the old pool is being redone but it wasn’t a problem for us and staying at the Cove with all of us 18 and over was the way to go. Chairs were not an issue at the adult pool. They did not allow seat saving until 9am sharp and then I saw chairs still available until at least 11 or 12 which is pretty late for most resorts. There were always chairs at the beach available in the Cove area. The shared kids pool between Cove and Reef was busy. We used the bathrooms there as well and they were cleaner than most other beach resorts we have stayed at. We haven’t been at Atlantis for 15 years and last time we stayed at the Reef. It was surprisingly so much the same. It’s very expensive for food and drink. We brought some snacks and bought large bottles of water and some wine at the store at the airport right when you come out after getting luggage so we didn’t need to stop on the way to the resort. Our favorite restaurant was Fish. The service, atmosphere, and quality of food was the best in our opinion for the cost. Second was the Italian restaurant at the Cove mainly due to the ravioli entree - excellent. Third was Nobu. It was fine but we have better Japanese restaurants at home and I guess we had higher expectations. The miso cod was an excellent dish. Claudio’s was good and my daughter really loved her short rib entree and and fish tacos were tasty. We ate off property one night at Carnivale for Latin food. It was fine and about a 20 minute walk from Cove. We ate breakfast bars in room and ate our lunches mostly at the bar near the adult Cove pool. It had good service, nice view, and tasty lunches. The conch salad was yummy and nicely presented. Fish and chips also really good. Did not like the Mexican lunch near the Coral pool. We never had towel issues on our trip and could get all you needed. It didn’t rain at all so that probably helped. Our daughter did the sea lion experience at Dolphin Cove and said it was fantastic. We also did a 3-4 hour snorkel trip and feeding pigs with Delfin tours. Very nice with 2 snorkel stops (one with turtles) and Rose Island was the perfect length for the 10am trip. It was a nice vacation and you have to just be prepared for the cost. You can definitely save some with the various restaurant choices. If traveling with kids, I probably would probably choose Reef (more space, microwave, etc.) or Royal. But staying with only adults, definitely Cove. We plan to go back!