The Cove at Atlantis

Had a great time would definitely recommend it for a couple. There's a section of the beach a bit more private. That's where I went with my wife.

Always a great trip when you get 30 friends together and fly over to the Bahamas! Perfect weather, Casino, Sandy beaches and ice cold drinks….. Ready to go back!

After more than 15 years of visiting Atlantis, usually twice a year with my family, I never thought I would be writing a review like this. I have also brought my company, GetMeHealthcare, to Atlantis multiple times over the years, spending hundreds of thousands of dollars between corporate events and personal trips. Unfortunately, this was easily our most disappointing experience. We paid a premium to stay at The Cove and specifically expected the Lapis-level experience we booked. Instead, our room had no balcony and honestly felt like an average hotel room—not what I would consider a luxury experience for the price we paid. The Lapis experience had also been moved downstairs, and the entire experience was far below what we had come to expect. The biggest disappointment was that the main Cove pool was closed, and we were not properly notified before our trip. This is a major part of why my wife and I stay at The Cove. We actually hired and paid for a nanny specifically so we could spend time together enjoying the Cove pool and amenities while our children were being cared for. We spent additional money planning our vacation around this, only to arrive and discover that the experience we paid for was not available. The kids' pool experience wasn't much better. We paid for a cabana, yet when we needed assistance, almost no one seemed able to help. One person was extremely nice and genuinely tried to assist us, which we appreciated, but at one point we were literally told to walk around and find a woman we didn't know. That is incredibly frustrating when you're paying for a cabana at a resort that positions itself at this level. The food menu at the kids' pool was also very disappointing and poorly suited for a family/kids' pool area. We heard several other guests around the pool discussing the same issue, so we certainly weren't alone. What bothered me most was the lack of communication and concern. If we had been told beforehand that the Cove pool would be closed and that the Lapis experience would be significantly different, we could have made an informed decision about whether staying at The Cove was worth the premium. Instead, we arrived after spending considerable money on the room, nanny, travel, cabana, food, and everything else that comes with a family vacation, only to find that major parts of the experience we specifically came for were unavailable. When I asked whether anything could be done, including an upgrade or some assistance to improve our stay, I was basically told nothing could be done. After 15+ years of loyalty, countless family vacations, and bringing substantial corporate business to Atlantis, I expected much better. This wasn't about simply wanting an upgrade—it was about receiving the experience we paid for and having someone show some concern when that experience wasn't delivered. Atlantis and The Cove have given my family many great memories over the years, which makes writing this even more disappointing. Unfortunately, after this experience and the way our concerns were handled, I do not plan on returning. For anyone considering paying the premium to stay at The Cove, I strongly recommend confirming in advance exactly which pools, restaurants, Lapis amenities, and other facilities will actually be available during your stay.

Check in was absolutely horrible. For a well traveled group we've had enough experiences to know sometimes things can happen and/or run behind. We were told to go get food at 4:05 after about 30 mins attempting to check in (so finishing touches can be done on the room ). We went to claudios came back around 6pm. We were then told the same thing by a different team member. Too add to it we were given a tone and an attitude. A manager was called from the back however she seemed annoyed. At this point I was expressing how this was a terrible start to my birthday. Considering I booked months in advance and others were also able to get into their room not only on time but early. I was embarrased and dissappointed. I wanted to cancel and just fly back home. I was assured they'd make it up. We were denied late check out when my friend asked. Which is funny considering we didn't get into our rooms until almost 3 hours late.

This was a great vacation. We had three families and everyone enjoyed their stay. My daughter did not want to come home, which is rare. I would recommend as there is something to do for everyone.