The Cove at Atlantis

What happened to the Cove Pool?. The vibe at this pool use to be amazing with great music and lively a crowd. It was an fun place that the adults could vibe and enjoy the music. Now the music is barely played and the crowd is giving a nursing home pool vibe. In addition, I see kids EVERWHERE, Unfortunately, the BarMar now has the adult entertainment, vibe and party pool. This is so sad because I have ALWAYS loved the COVE.

Entire place needs a refresh, pools closed, slides closed and restaurants closed. The cove pool is closed for renovations for 9 months.

security was rude and argumentative. Not helpful at all. Horrble attitudes. Not helpful or understanding. You should not be treated with disrepect about not having a wrist band. When you didnt need one the 2 days before my incident. No consitancy. I am very sure I was singled out as others were allowed entry without a wrist band. I will not stay at The Cove or any of those hotels again.

We had a nice enough stay; the resort is sprawling and the property is showing its age in many respects. Overall we had fun. My issue is related to customer service and a particular incident. On the 5th day of our stay, housekeeping inadvertently scooped up our 6 y/o daughter's blanket in the linens when they turned the room. (I'm sure it was an innocent mistake, but we've stayed all over the Caribbean/US/Europe and housekeeping is usually conscientious with the children's blankies/stuffies). What happened next was the real disappointment. I informed the front desk immediately that evening and again the next morning. There was no empathy and I suspect no effort made to retrieve my daughter's precious childhood keepsake. One would think that with all the children staying here, they'd be attentive to such a thing. But after we left, I've heard nothing...there is no way to contact anyone in management or the front desk. If I were to sum up the customer service experience here it would be this: THEY. DO. NOT. CARE. ABOUT. GUESTS. You may ask why...and the reason is they charge a 15% gratuity on everything. Every room night, every meal, every drink. So there is no incentive for them to provide good service. You are considered an annoyance for them to extract as much money from until you depart. Do they care if you return? They do not. Sadly, my little girl's trip was ruined by their inattention and total lack of care. And we will not be going back. PS Your Mariott status will not yield anything either...I'm Titanium and it got me bupkis.

Beware. Overpriced and poor service. Staff were rude when requests were made - take back cold food, getting orders wrong, requesting blankets/pillows to room. An awful experience for the cost and will never return.