The Cove at Atlantis

Rooms and common areas need to be updated. Furniture is worn out and bathroom fixtures are as well. Carpets in many area are in badd shape.

Our stay at The Cove at Atlantis was unfortunately very disappointing. The rooms are in serious need of updating, and the adults-only pool area also feels dated which was surprising for a resort at this price point. Check-in set the tone for our stay. The front desk staff was not very helpful regarding an early check-in (which we ultimately did not receive). Our first room had major issues — the AC unit made a loud, constant screaming noise and the refrigerator didn’t work. Instead of replacing it properly, they brought in an old black mini fridge that looked ratty and smelled strongly like fish. When we requested to be moved, we were told we couldn’t switch rooms until an engineer confirmed the AC problem, which delayed things even more. As a result, our entire first day at The Cove was spent dealing with room issues rather than enjoying our vacation. For the price and reputation, we expected much better. The rooms and adult pool area need major updating, and guest service — especially when there are legitimate room problems — should be more responsive and accommodating.

Staff is very friendly and courteous. Location is beautiful and serene. Love the atmosphere. Good food and drinks. Service is great.

Location-Paradise Island is a bit isolated from Nassau. The island and premises are beautiful. Beaches are wonderful. Atmosphere-multi-themed catering to adults and families. Depends which hotel you're lodging in. Multiple pools, wonderful water activities. Rooms-COVE suites are wonderful, Lapis Lounge was well worth the addt'l cost Value-relatively expensive (food, snacks, drinks, etc...). Should consider online food shopping for daily staples (snacks, water, drinks, etc...) Cleanliness-above average. Room housekeeping exceptional, resort areas were always clean Noise Level-elevators in the COVE were noisey and noticeable at night. If you're a light sleeper, request a room away from the elevators Dining-expensive at the resort. FISH Restaurant was exceptional. Chantelle (GM) is awesome. For true Bahamian experiences off resort dining recommendations include: McKenzie's (conch salad was fantastic), Twin Brothers (Fish Fry areas) fried red snapper was great.

We booked a few months out for an anniversary trip. We decided on this location because it gives us beach (private cabanas), casinos, and good dining options, but I’m already deeply regretting this decision, as I’ve been desperately trying to get our cabanas booked. I’ve emailed, I’ve called, I cannot get a single soul to respond to assist me in booking some extraordinarily high priced cabanas. If this is what I have to look forward to I may have to dispute my charge and go elsewhere. This isn’t the “impeccable service and unmatched luxury” that is advertised, this is misrepresentation.