The Cove at Atlantis

While we are not resort people we had a fun time here. It was great to see all of the families. The Cove is being renovated, so while the rooms are dated, I realize new things are coming. Still, a deep clean of the current rooms would be nice. The staff was wonderful, and the other guests were friendly. Service in the rooms was inconsistent-some nights, curtains were closed and water delivered, and others not. We loved playing at the Ocean Club, the water experiences, and a few of the restaurants.

I had high expectations for The Cove at Atlantis given its reputation and price point, but our experience was extremely disappointing and, more importantly, raised serious safety concerns. During our stay, the air conditioning in our room did not function properly, leaving the room uncomfortably warm for much of our visit. For a luxury resort charging premium rates in the Bahamas, basic room functionality should not be an issue. Even more concerning was the fact that the shower water temperature could not be properly controlled. The water suddenly became scalding hot, resulting in burns to both me and my son. A malfunction that can cause physical injury to guests is unacceptable and should have been identified and corrected before the room was occupied. While the property itself is beautiful and the beach and water park are impressive, those positives were overshadowed by the condition of our room and the lack of a safe, comfortable environment for my family. What should have been a memorable family vacation instead became an experience involving discomfort, frustration, and injury. I expect far more from a resort of this caliber and hope management takes these issues seriously to prevent other families from experiencing the same problems. I have requested reimbursement and expect the resort to address these safety concerns promptly. Until then, I cannot recommend The Cove to other travelers, especially families with children.

our experience was very positive. the staff was very nice and professional in every occasion. The grounds were very nicely landscaped and maintained. The marine life seem very well cared for. The bartenders work fast and pour strong. The buildings are kept at a very comfortable temperature. There is a staff member at every crossing to help with directions and answer questions. The food is delicious and a work of art. They could use more signs to help navigate where thing are at in Aquaventure.

The Cove is great hotel, Fish and Glass lounge excellent. Beach and pools too pretty. We love our stayed and go back next year.

Great time and location. Weather was great. Rose island is a cool place to visit. Overall I would visit again. Would like to see pool drinks costs just a little lower.