The Cove at Atlantis

Stayed at the Cove (2 adults)- Amazing resort with a great adults only pool, perfect service all around, beautiful hotel lobby, views from the rooms, beach access, extremely clean, and great amenities. The cove was in a great location, secluded from the action but still an easy walk to the casino, water park, and all bars and restaurants. The water park was a ton of fun, and the rapid river is well suited for adults and older children alike. The pools were perfectly clean with plenty of pool chairs. Throughout the property were countless great animal exhibits including sting rays, turtles, sharks, and fish. The playtime with dolphins excursion was a great experience. The only negatives were the resort repeatedly running out of towels at the pools, the inconsistent drinks, and that the casino guest services was not as friendly as the rest of the resort and was not always open for player card issues.

We loved our time at The Cove. Super friendly people, always asking if we needed anything. We loved our view, the quietness of the resort. Sea Glass Lounge was a fantastic place to have a cool refreshing drinks and bites after the day of touring. We enjoyed Ko Sa Wan, the Thai restaurant on site. I still dream of the mushroom soup. Loved the proximity to the pool and the beach. Our young adults very much enjoyed the resort too, going to the Royal to have a blast, and then join us at the Cove Pool. Pool food was delicious, just make sure you cover your food when you go in the pool - we covered ours and watched the gulls attack a lady's food who left hers uncovered. Clever beasties! We didn't hear any construction at all. Rooms were very spacious and comfortable. We very much enjoyed the room service breakfasts and dinners, and The Perch was tasty too (more choices than room service, but the room service choices were good anyway.) We can't wait to come back once renovations are complete! Thank you so much for an amazing Summer vacation packed with wonderful memories!

We just returned from a 5-night stay at The Cove at Atlantis Bahamas — our third visit. Our rooms were comped through Caesars Rewards, but we still paid the full resort fees plus other add-on charges. Even with free rooms, the experience was frustrating and fell well below expectations for The Cove. Arrival & Check-in As Casino VIP guests, no one was at the VIP desk (no clear signage either), so we waited in the regular line. They said rooms wouldn’t be ready until 16:00 (check-in time) and that we’d receive a text. No text came. When we returned to the front desk after 1600, they said the rooms were ready — the texts arrived over an hour later after we were already upstairs. The bellman then had to make three separate trips because pieces of our luggage were missing. This is the third trip in a row where our room was not ready on arrival. Room Issues We had two adjoining rooms. The King room was unbearably hot with the thermostat on max cooling. Maintenance said it would cool in 20–30 minutes — it didn’t. The next day, we couldn't handle the heat so after multiple complaints and repacking everything, we were moved. The new Two Queens room was also a sauna, same issue. We refused to unpack until it was fixed. A front desk staff member finally came up to verify the temperature right before our dinner reservation. Hours of vacation time were wasted on this. VIP Services Basically non-existent. The VIP desk was never staffed during our entire stay. We received zero perks or priority service. We’re still not sure what Casino VIP status at The Cove actually includes. Beach The Cove Beach is beautiful and is our favorite thing about the resort. However, the new green beach chairs are mostly already damaged/broken. Every morning turned into a chaotic scramble and scavenger hunt to find working chairs. Maintenance and upkeep on the chairs are clearly lacking. Dining Service was extremely slow almost everywhere — even when restaurants were not busy. Food was mediocre at best for the very high prices. Paranza and Claudio’s were especially poor. Our best meal was at Amber. Overall Even though the rooms were comped, we still pay the significant resort fees and other charges. For the money spent and the “premium” branding of The Cove, the repeated service breakdowns, poor communication, lack of maintenance, and non-existent VIP benefits made this stay lack luster. Individual staff were polite when we finally reached them, but the systemic issues need serious attention. The place seems to be degrading. We love the beach, but unless Atlantis improves the basics, we will hesitate to return.

The Atlantis has stepped up its game. The property has been renovated over the last few years and staff is really become conscientious about customer service. We stayed at the Cove and we had excellent experience. And the restaurants have stepped up their game and we really have no complaints about the food quality or service. Did the sea lion exhibit at dolphin cay and it was an awesome experience. Been here many times will continue to visit.

To say we are disappointed is an understatement. 5th time here. The Cove pool being under construction sucks. What sucks even more is our vip host told us there would be gaming tables at the cove pool. While there are 4 black tables we were told there would be no difference. We are craps players and there is no crops table at the pool. Hate to say it but it’s 90% the reason we bring 6 people in our… to play craps at the pool. So very disappointing. We had two rooms. The room with the King bed only had a fitted sheet. No top sheet and no Duvet. We had to call and 5 hours later in the middle of the night the rest of the bed arrived. Lamps are missing and the plus do not work to charge phone. Hot water in the shower takes a long time. Not sure we will ever return. All the resutrants have automatic tip of 25% on check so the serivce is the worst of anywhere I have ever been in the world. Server and staff don't care because they are making 25% no mater what. This place has really gone downhill to below sea leavel in the last 2 years. Don't go. Save yourself $15K