The Cove at Atlantis

The Cove is a beautiful hotel with great amenities. We reserved two queens and they gave us a King and pullout sofa. The pullout was not made for the back of a 50+. After a day and a lot of begging we were finally moved to another room thanks to Leon. He made it happen otherwise this trip would have been insufferable with that terrible bed.

I rarely write reviews but read them all the time. I read lots of bad reviews for the Atlantis/Cove which is prompting me to write this review. I don’t want to discount anyone else’s experience and maybe things have been addressed based on previous reviews. My husband and I had a great experience from checkin to checkout. Every time I’ve visited the Atlantis I see some form of construction and people cleaning, painting etc.although it can be annoying, I appreciate them trying to keep the property nice and updated. The staff at the hotel, pool and restaurants were very friendly. The prices are high but that’s at most vacation spots. I don’t like that gratuity is automatically added to everything and VAT is crazy! With all of that being said we had a great time!

There were many things to like about the resort but sadly they were all overshadowed by alarms and strobe lights waking us up in our suite on multiple mornings, and very loud construction continuing until at least 9:00 pm, when we were told it would never continue past 5:00 pm. These issues were not properly addressed and left a bad taste in our mouth about the resort as a whole.

The Coves needs work - Will not go back to Cove. Was told before that we would not even hear construction or be near it. Water issues with shower and tub. Cove near work done on entire facility.

Family of 3 adults stayed at the Cove in an ocean view suite with 2 queen beds. Room was large and comfortable and the room service (complementary water, towel changes, turndown service, etc) was lovely. Went to the adults only, cove only pool which was fantastic! The "usual" adults only, cove only pool was under renovation while we were at the resort so another pool near the Cove was designated and it was great and very large. Really enjoyed the Cove beach and the Reef beach but while there were complimentary chairs on Cove beach none of them had shades or umbrellas so we just kept our pool chairs with umbrellas all day. Pool service for food and drinks was good. Rode the river ride. It is not a lazy river but has waves and rapids... still fun but perhaps not for everyone. Used the complimentary shuttle service which was well run. Ate at an Atlantis restaurant each night. Our favorites were Cafe Martinique and Fish. Overall though, we thought the food was good (not excellent) and pricey. Decided to treat ourselves and arranged for private car service to/from airport via Majestic Tours (link was provided by Atlantis as part of reservation process). I can't recommend this service since they put us on a shuttle from airport to hotel without providing us any credit for the shuttle vs car service. They indicated via telephone when they were called once we arrived at the hotel that they ran out of private cars. A private car was provided from hotel back to the airport. There are plenty of taxis and shuttles available to/from airport. With the exception of this one glitch, we had a fabulous stay at the Cove and I would recommend it for a relaxing vacation.