The Cove at Atlantis

Why weren't we told at reservation the pool was out of service? The only reason for us to Stay at the cove is for the private pool. We've been coming here for the past 5 years and to find out the pool was down... very disappointing. This was a shady practice on your part, and we want to be compensated. We spent our remaining stays at Baha Mar, Rosewood. The accommodations are top notch, and the customer svc was outstanding. Our future stays will be at Baha Mar.

My daughter and I had a short stay at the Cove to accommodate for a travel interruption. For an advertised 'Luxury property', the Cove unfortunately fell short due to worn out rooms with stained carpet/furniture, and technology lacking entertainment in the basic television functions. We also ordered room service for a quick bite, and for just a cheeseburger and a slice of Key Lime pie, the wait was over an hour. Not what we would expect for a price tag of over $800 per night.

The customer service was very bad, they were undergoing construction and never communicated prior to booking months in advance, and we specifically paid additional for ocean view rooms, and received garden views of the property in which they were not willing to accommodate. I’ve flown all over the world on vacation, based on customer service, accommodations and overall experience, we would never stay here again even if it were complimentary.

Disappointed, not The Cove we have loved for years Will wait until Refurbished and hopefully attitudes around the hotel Will be as well

The hotel is old and tired. We stayed at The Cove. Yes, the beach is beautiful, and the pool/water parks are good. But the hotel is not worth the money. A/C poor at best. Poor water pressure. clogged sinks. No breakfast room service. Limited places to eat - and VERY HIGH costs. No real concierge. Was my second visit - my family had never been. None of them said they wanted to return. Really not worth the money. Visiting on a cruise ship best way to go.