The Cove at Atlantis

Room had no hot water and when we called for service it took 9 hours to respond after multiple calls. Left a day early because their solution was to cut the pipes cause a flood and shut off the water with no other roons available in the cove building. Found out that dozens of people experienced the same problem, which management was aware of, but continued to market and sell defective rooms

During my recent stay at the Cove at Atlantis Casino Resort in Nassau, Bahamas, I had a mix of experiences that left me with some thoughts to share. The Cove is indeed a stunning part of the resort, offering a more luxurious and serene atmosphere. However, I found the rooms to be in need of a bit of updating. While they were comfortable and spacious, some furnishings and decor felt dated and could use a refresh to align better with the overall opulence of the resort. One area that could greatly enhance the experience is customer engagement, particularly among the casino staff. During my time at the table games, I noticed that employees often conversed in different languages with each other, which, while understandable given the diverse staff, created a sense of exclusion for guests. A little more interaction with patrons—whether it’s small talk or simply acknowledging players—would have made the experience feel warmer and more welcoming. Overall, while the Cove offers an incredible setting and a wealth of activities, addressing these aspects could elevate the guest experience significantly. I left with fond memories but felt that a few adjustments could make future visits even better.

We checked in on June 20. We have been here many times over the years with extended family and always requested and received connecting rooms. We have frequently received early check in as well without requesting it. This year has been very different. No connecting rooms. Waited over 3 hours to get our rooms after arriving at 12:15. And one room only has a Juliet balcony despite booking a room with a full balcony. After calling to deal with the issue, we are told there are no connecting rooms available, there are no rooms available with full balconies, and there is no rate adjustment. They also did not have the wheel chair I reserved for my mother upon arrival even though we arrived late. Had to wait an extra 30 minutes for that. Overall just highly disappointed. We just spent our first night at Baha Mar before arriving here and they gave us a complimentary upgrade to a two bedroom ocean view suite that was incredible. Will not be returning to the Atlantis under these circumstances. So sad after coming here over a dozen times since 2011.

The cost of this room and the so-called upgrade to The Cove have been a major disappointment. I booked this stay back in February based on the advertised room and pool photos, only to arrive and find that one of the main pools is closed and my room overlooks a construction site. Instead of enjoying an ocean view and a relaxing vacation, I’m waking up to jackhammers and chainsaws every morning. Sitting on my balcony, all I hear is construction noise throughout the day—I can’t even hear the ocean. This is not the experience I paid for or was led to expect. To make matters worse, the smoke detector in the room is covered with foil and clear tape, which appears to be a serious safety violation. The shower also only had scalding hot water, no cold water. Called to have fixed but it never was repaired. Given these issues, I plan to contact corporate and share my experience in a Google review. I would appreciate an immediate resolution or appropriate compensation for this unacceptable situation.

I’m am Marriott lifetime platinum with over 1300 nights just at Marriott properties and have stayed all over the world. I will never return to this one. Huge, dated resort. Had issues out two rooms, that were dirty, and furniture broken. Missed my daughter’s birthday dinner reservation due to this. Was called by the manager after checking out and told my points would be refunded. Weeks later nothing has been refunded.