The Cove at Atlantis

We (couple with a 18 year old daughter) just back from a 5 night stay at the Cove. The hotel employees we encountered were all friendly and helpful. We were given a high floor after asking at check-in which had a beautiful view. While the room wasn’t newly updated, it was comfortable. The bathroom was very nice and we had no issues with water or room temperature. The adult pool was very relaxing, big, great service, and clean restrooms nearby. Security kept non Cove and under 18 guests out (they did ask our 18 year old for id a few times). The adult pool was temporary while the old pool is being redone but it wasn’t a problem for us and staying at the Cove with all of us 18 and over was the way to go. Chairs were not an issue at the adult pool. They did not allow seat saving until 9am sharp and then I saw chairs still available until at least 11 or 12 which is pretty late for most resorts. There were always chairs at the beach available in the Cove area. The shared kids pool between Cove and Reef was busy. We used the bathrooms there as well and they were cleaner than most other beach resorts we have stayed at. We haven’t been at Atlantis for 15 years and last time we stayed at the Reef. It was surprisingly so much the same. It’s very expensive for food and drink. We brought some snacks and bought large bottles of water and some wine at the store at the airport right when you come out after getting luggage so we didn’t need to stop on the way to the resort. Our favorite restaurant was Fish. The service, atmosphere, and quality of food was the best in our opinion for the cost. Second was the Italian restaurant at the Cove mainly due to the ravioli entree - excellent. Third was Nobu. It was fine but we have better Japanese restaurants at home and I guess we had higher expectations. The miso cod was an excellent dish. Claudio’s was good and my daughter really loved her short rib entree and and fish tacos were tasty. We ate off property one night at Carnivale for Latin food. It was fine and about a 20 minute walk from Cove. We ate breakfast bars in room and ate our lunches mostly at the bar near the adult Cove pool. It had good service, nice view, and tasty lunches. The conch salad was yummy and nicely presented. Fish and chips also really good. Did not like the Mexican lunch near the Coral pool. We never had towel issues on our trip and could get all you needed. It didn’t rain at all so that probably helped. Our daughter did the sea lion experience at Dolphin Cove and said it was fantastic. We also did a 3-4 hour snorkel trip and feeding pigs with Delfin tours. Very nice with 2 snorkel stops (one with turtles) and Rose Island was the perfect length for the 10am trip. It was a nice vacation and you have to just be prepared for the cost. You can definitely save some with the various restaurant choices. If traveling with kids, I probably would probably choose Reef (more space, microwave, etc.) or Royal. But staying with only adults, definitely Cove. We plan to go back!

Maybe it wouldn’t have been so bad if I hadn’t been to Baha Mar before, but this property doesn’t hold a candle to its competition. The bad: Poor customer service, tired rooms, clumpy pillows, rooms not ready at 4pm, not a luxurious hotel for the rate. Dining is mid. Everything here was mid-ok. Nothing blew me away or made me feel like I was at a luxury property or dining facility. The retail is a joke. Spent 30 minutes waiting for them to find a “sku” at the apparel store on site for them to tell me they cannot sell me the garment. Waste of time, not able to figure out basics. The beach chairs offer no umbrellas. Very limited chair selection on beach. The good: Excellent beach condition, but that’s mostly Mother Nature.

Vacationers Beware! We stayed at the Cove, Atlantis Paradise Island recently (6/13/26-6/17/26) and were completely disappointed with the experience. None of their booking sites mention that this hotel in the Atlantis complex is undergoing a renovation. Their site and the Bonvoy site both default to booking your room on a prepaid basis. However, even if you choose a flex rate - neither site mentions that the hotel is undergoing renovations. The renovations to the adult pool impact their entire “luxury” property and experience. The relocated children’s pool and the beach (next to the Adult pool under renovation) do not have adequate bathrooms, food/bar or service staff in close proximity. This makes it extremely tough to navigate, if you’re traveling with children. During our stay we encountered limited to no servers in the Exclusive Cove children friendly pool or beach areas. The bathrooms were inadequate - either frequently closed, or in one case the ladies room was covered in filth (horrific for our five year old niece)… and the single “food truck” which was set-up to accommodate the area did not have capacity to serve all guests, nor did they serve mixed drinks. During our visit, many guests expressed similar concerns ranging from displeasure to outright rage. In short - DON’T DO IT. Although some of the restaurants were excellent (Fish, Paranza, Sea Fire), we encountered many more negatives than positives… especially traveling as a family of 11 with 3 children ages 2-5. Management chooses not to inform guests of their renovation at the time of booking (or at all). This is disingenuous and greedy at the very least… but they also do not take an interest in addressing concerns of their guests. Either way, there are a lot of “luxury resorts” to choose from - many of which would have been far better options. The Cove at Atlantis Paradise Island is neither currently a luxury resort (as they advertise), nor run like a luxury resort. Management’s unwillingness to give vacationers necessary information at the time of booking - or to adequately rectify any service related issues feels disingenuous and greedy, to say the least. Buyer Beware.

The Cove Pool was the primary reason I chose to stay at The Cove and justify the premium price of our trip. Unfortunately, I only discovered it was closed for renovations after overhearing another guest mention it in the lobby. At no point before our arrival was I notified. When I asked the front desk about it, I was simply told that the pool was closed and that no compensation or discount would be offered. The temporary "adult pool" was relocated to another area that still had many children and was overcrowded, forcing guests to compete for lounge chairs. It was nowhere near the experience we specifically paid for. Had I known the Cove Pool would be unavailable, I would not have booked The Cove. At the very least, Atlantis should have disclosed this during the booking process or sent an email after the reservation was made so guests could make an informed decision. For a resort that charges premium rates, failing to proactively communicate the closure of one of its signature amenities is extremely disappointing. Transparency with guests should be the minimum standard.

The hotel mislead us during booking and our room did not cool below 73 which is not acceptable. The sea lion experience was great dolphin experience was a mess. Butler service was great.