The Cove at Atlantis

Vacationers Beware! We stayed at the Cove, Atlantis Paradise Island recently (6/13/26-6/17/26) and were completely disappointed with the experience. None of their booking sites mention that this hotel in the Atlantis complex is undergoing a renovation. Their site and the Bonvoy site both default to booking your room on a prepaid basis. However, even if you choose a flex rate - neither site mentions that the hotel is undergoing renovations. The renovations to the adult pool impact their entire “luxury” property and experience. The relocated children’s pool and the beach (next to the Adult pool under renovation) do not have adequate bathrooms, food/bar or service staff in close proximity. This makes it extremely tough to navigate, if you’re traveling with children. During our stay we encountered limited to no servers in the Exclusive Cove children friendly pool or beach areas. The bathrooms were inadequate - either frequently closed, or in one case the ladies room was covered in filth (horrific for our five year old niece)… and the single “food truck” which was set-up to accommodate the area did not have capacity to serve all guests, nor did they serve mixed drinks. During our visit, many guests expressed similar concerns ranging from displeasure to outright rage. In short - DON’T DO IT. Although some of the restaurants were excellent (Fish, Paranza, Sea Fire), we encountered many more negatives than positives… especially traveling as a family of 11 with 3 children ages 2-5. Management chooses not to inform guests of their renovation at the time of booking (or at all). This is disingenuous and greedy at the very least… but they also do not take an interest in addressing concerns of their guests. Either way, there are a lot of “luxury resorts” to choose from - many of which would have been far better options. The Cove at Atlantis Paradise Island is neither currently a luxury resort (as they advertise), nor run like a luxury resort. Management’s unwillingness to give vacationers necessary information at the time of booking - or to adequately rectify any service related issues feels disingenuous and greedy, to say the least. Buyer Beware.

The Cove Pool was the primary reason I chose to stay at The Cove and justify the premium price of our trip. Unfortunately, I only discovered it was closed for renovations after overhearing another guest mention it in the lobby. At no point before our arrival was I notified. When I asked the front desk about it, I was simply told that the pool was closed and that no compensation or discount would be offered. The temporary "adult pool" was relocated to another area that still had many children and was overcrowded, forcing guests to compete for lounge chairs. It was nowhere near the experience we specifically paid for. Had I known the Cove Pool would be unavailable, I would not have booked The Cove. At the very least, Atlantis should have disclosed this during the booking process or sent an email after the reservation was made so guests could make an informed decision. For a resort that charges premium rates, failing to proactively communicate the closure of one of its signature amenities is extremely disappointing. Transparency with guests should be the minimum standard.

The hotel mislead us during booking and our room did not cool below 73 which is not acceptable. The sea lion experience was great dolphin experience was a mess. Butler service was great.

One of the worst experiences of my life and I didn’t even pay a dime to go on this trip. The room was comped for the entire stay throw rewards points. If I actually paid to go to this dump I would have jumped off the balcony on the second night and hoped I didn’t survive. The staff are rude, lazy, and they are discriminating and don’t give a crap about their customers. The waterpark is dangerous with lifeguards that don’t understand their own rules and policies. Please stay away from this place at all costs. Unfortunately The cove and all of The Atlantis tarnishes the reputation of the entire Bahamas. I wish I could tell the full story of truly horrific my families experience was here but it would be a three hour diatribe.

The Cove at Atlantis was amazing. We had beautiful views and room were roomy and comfortable. I highly recommend the upper floors of the Cove resort if you have older children because the lounge is well worth the extra cost and made for a great escape any time we needed a break, snack, or drink. Additionally, the concierge service is top notch and extremely helpful for everything from transportation to dinner suggestions, and more. The resort and a huge selection of activities, pools, beaches, and stunning views. We had a very memorable vacation, and it was well worth the cost.