The Cove at Atlantis

Terrible food, terrible check in, terrible signs to help navigate to places. Room was nice, beach was nice, pools nice. Need more chairs at beach with shade and more chairs over all at pools could never find either even when going out at 10:00 am each morning

After spending 5 days at Fowl Cay Resort in the Exumas, we decided to 'unwind' at The Cove for 3 days before heading back to the States. We had heard a lot about Altantis but since we don't have kids it was never high on our list of places to go. Once we found out about the adults only pool and amenities at The Cove, which is on the same 'site' as Atlantis and their other resorts, we decided to check it out. We had been to Paradise Island several years ago and stayed at a budget all inclusive resort and were not overly impressed at the time so we were not quite sure what to expect. We were in fact very delighted with our stay. Atlantis and The Cove have incredible amenities for everyone of all ages and I can pretty much tell you I tried them all. I am a fitness buff and really enjpyed their gym, steam room and althought I didn't use them, they had a lap pool (separate from the resort pools) basket ball court and outdoor punching bags. This isn't your typical hotel gym - it really is comfortable and expansive. Also, the grounds are large enought to 'explore' on your own each morning by walking or jogging. I easily got in 3 miles a day without having to backtrack or do laps and you have so much to see walking around the resort. My wife and I enjoyed the lazy rive and this was actually not lazy at all. It had some thrills and a couple suprises. I even tried 2 of the large slides and found my old ares in line with 11 year olds giggling like a school boy. The best was just relaxing in our chaise lounges reading our books at the adults only pool which was huge. They played great music a couple of days with a DJ and other times it was chill. All of this steps away from the beach if you were so inclined to take that in. The wait staff was great and we always ate lunch by the pool and kept them busy ordering water, Kalik Beer and frozen drinks. The last thing I did before we left for the airport was take in some of the casino which was also impressive and very much felt like Las Vegas. I know noone will believe me but I left with more $ than I spent gambling. Lucky I guess. All in all, with kids or without kids, this destination must be on your list for a vacation that has a bit of something for everyone.

We had a nice vacation overall, but The Cove didn’t live up to our expectations for a luxury resort at this price point. The highlights were the beautiful beach and crystal-clear water, a spacious room, and enjoyable meals at Field Trip and Fish by José Andrés. We also appreciated being able to check into our room early. However, several things made the experience feel underwhelming. The main pool was closed for construction, many beach chairs were broken, the breakfast buffet was underwhelming, and service was inconsistent throughout our stay. We were also celebrating my birthday, and although I notified the resort before arrival and mentioned it again at check-in, it was never acknowledged. At checkout, an incorrect $200 restaurant charge appeared on our bill and would have gone unnoticed had I not reviewed it carefully, though it was removed promptly. None of these issues alone would have ruined our trip, but together they made the experience feel less polished than expected. If you’re choosing The Cove because of its luxury reputation or for a special occasion, you may leave feeling underwhelmed as we did.

Just go somewhere else. The reason you go to the Bahamas (in my mind) is for the amazing beaches and sea. This hotel has a small area of beach (which is lovely) but most of the people end up spending the day at the pool (which you can do anywhere). The restaurants around the pool areas are expensive and it's the typical American unhealthy food options (the Cove restaurant used to be a better option for healthier options but it's currently under renovation along with the Cove pool...). Customer service is poor, we asked far in advance for an early check in (which we were happy to pay for) and the hotel confirmed our request. When we arrived they said they could see our request but no rooms were available but we should have a room sometime between 12pm and 2pm. We kept coming back every half hour from then asking for update, and all they said is they could see on system is cleaners were in our room and wasn't ready yet, come back for update. At no point did anyone call housekeeping or do anything to help give us a better idea on time. Eventually at 4:15pm and them still telling us the room wasn't ready we politely said that was completely unnaceptable. IE we requested an early check in , they said we could have one and still couldn't give us a room after normal check in time and only then did they bother to find us a different room. The hotel is expensive for what you get, the food options are expensive for what you get. Just go somewhere else.

As a longtime Marriott Titanium and Ambassador Elite member, my stay at The Cove (6/18–6/22/2026, Booking #85638046) exposed a deceptive gap in guest communication. I spent $3,000 on on-property dining, expecting it to earn Bonvoy points. Instead, I learned afterward that dining at this property is completely non-qualifying.The issue here is a deliberate lack of transparency. At check-in, front desk staff proactively walked me through resort fees and incidentals but stayed completely silent on the dining points exclusion. At virtually every other Marriott-managed and Autograph Collection property worldwide, folio-charged dining earns points. By volunteering every standard fee but hiding a massive exclusion, the property denies guests the chance to make informed spending decisions.While Atlantis and Marriott operate as separate entities, Atlantis leadership desperately needs to establish a clear policy to explicitly inform Elite members of this exclusion at check-in. Relying on guests to find this buried deep in corporate terms and conditions is not honest hospitality. When I brought this to leadership, their response was dismissive, refusing to offer any exception or resolution specifically Eric Segreti and Alex from the APV Luxury Care. Will never come back to any of the Atlantis properties.