The Cove at Atlantis

My wife and I just returned from a long weekend, things were great, all around good time, staff is friendly and helpful, anything we needed was taken care of promptly. The one exception I would have to say we didn’t enjoy was the load music at the adult pool. In the morning before the DJ arrives its wonderful, music in the back round you can hold a conversation without yelling, at about noon Dj arrives and the music cranks up and its load with some song spewing vulgar lyrics. Not a relaxing experience for adults, more of the big spring break, main pool cruise ship experience. Also the lunch menu could use a little more options.

Overall it was an enjoyable (second) stay at a beautiful property and the staff are amazing. The reasons we did not give it 5 stars like our first stay: (1) our room did not have the Cove bag or bathrobes and the terrace chairs were filthy (dried food on the cushions and garbage/food underneath them - though the housekeeping manager addressed it promptly, its not the way you want to spend your first hour of vacation), (2) The Cove mentioned undefined "construction" occurring when booking, but did not say the main attraction of The Cove (it's main/private pool) was demolished. The alternate pool was fine but not as high-end or intimate. Also, spending a huge amount of money and being told you could not sit in man identical chairs (just with better cushions) by the pool without paying an extra $150/day seemed excessive.; (3) Finally, of you receive the $100/day breakfast credit, make sure they take it off your bill. They did not for ours and we are still waiting for the credit to appear after realizing this upon checkout.

While The Cove is a beautiful property, we were disappointed by the number of construction-related closures and disruptions during our stay. These inconveniences were not clearly communicated before booking, and we only learned upon arrival that balcony access would also be restricted during certain hours. Considering the significant cost of the resort and airfare, advance notice would have been appreciated. We enjoyed parts of our stay, but the overall experience did not meet the expectations we had for The Cove.

The experience at the Cove was amazing. Great service and atmosphere from the Bell hops to the cleaning crew. Room was very good. Our balcony was right in front of the new Cove pool construction but with the sliding door shut we could barely hear the construction.

We had an amazing time at Atlantis. The service was great, staff was very professional and friendly and activies were awesome and varied. 10/10 the best experience!