The Cove at Atlantis

Paid extra to stay at the cove which used to be a no kids tower. Now there’s kids everywhere… there was also a bug in our bathroom next to our bath towels. The cove beach provides no umbrellas… you heard that right not one umbrella. On the other side of the beach they have a sun shield over the chairs that’s attached to the chair which does not work well at all and does not provide shade. This place has went down hill… I used to come here a few times a year and after this last experience I won’t be back. The power went out multiple times during our stay affecting the AC throughout the night. Oh and if you’re planning to work while you’re here good luck with the WiFi bc that hardly ever worked. But the beach is absolutely beautiful and nobu is the only restaurant worth the price. Everything else is wayyy over priced.

I stayed at this resort about seven years ago, and at that time it felt much more upscale and up to standard. This time, even though I booked one of the best two-bedroom suites at The Cove, the overall level of service, amenities, and hospitality was far below what I expected. The resort now feels outdated, and the lounge that used to feel high-end and exclusive was especially disappointing. The food selection was very limited, service was almost nonexistent, and many staff members were unfriendly and unhelpful. The construction noise was unbearable. I was not properly informed about how extensive and disruptive it would be, and our balcony faced directly toward the construction area. Despite the significant inconvenience, no discount, compensation, or adjustment to the room rate was offered. Service throughout the stay was also extremely poor. Breakfast regularly involved nearly a two-hour wait. One evening, our two-bedroom suite was not serviced at all because the housekeeping team was overwhelmed. Towels were not properly restocked, and we had to repeatedly request them because there was apparently a shortage. The spa experience was another major disappointment. I was not informed in advance that the spa was under construction and that the normal facilities and amenities were unavailable. My massage was performed in a hotel room, which felt uncomfortable and nothing like a proper spa experience. I was also not satisfied with the staff’s level of training and professionalism. Despite the spa not being functional, I was still charged full treatment prices and an additional facility service fee, with no discount or compensation. Overall, the resort is no longer operating at the level it once did. The amenities, service, and luxury experience simply were not there, yet the prices remained extremely high. Unfortunately, this stay was very unpleasant and did not feel worth the amount of money paid.

The whole experience was fantastic..!!! Our view from our balcony was incredible. The staff was professional and they made you feel welcome.

The rooms and resort are beautiful. There are lots of activities, and the resort seems best suited for families. If you have any issues, do not expect the staff to be overly concerned or helpful, they are great as long as you don't need them to accommodate your special needs.

I love Atlantis! People are always friendly and helpful! Rooms are very spacious. Maid staff is always very friendly! Love the Cove