The Cove Atlantis, Autograph Collection

This was our annual trip to the Bahamas and specifically The Cove. Our room was cleaned perfectly daily and the turndown service was excellent. Housekeeping helped with a problem of the Keurig in our room but unfortunately the Keurigs all failed to work properly. No worries....Starbucks was close by to provide coffee to sip on our patio and watch and listen to the ocean. Heavenly! Restraurants were excellent.....casino and the Cove pool lots of fun. We will be back

This is our second time at the Cove. 1st it is a very pretty resort. The adult pool is beautiful. The beach is Ok, but crowded and filled with people from other parts of Atlantis and and from Cruise ships. The entire resort is way overcrowded with the people from the Cruise ships as well. It is outrageously expensive, which we expected but for example $11.75 for water in the room is a little much. Every restaurant is half empty, yet unless you give them money they can't seem to accommodate you, even often when we had reservations. There is a long wait for breakfast every day, again though there are multiple empty tables that don't get seated. Room service took almost 90 minutes before we cancelled, and no apology, no call from anyone. Our do not disturb sign ( light) was broken so despite the fact that we told housekeeping and literally told the housekeeper, twice at 5:30 we came back and rooms weren't done. Lunch at the pool/ drinks aside from being so obscenely expensive, was an irritating affair. They rarely had orders right, and settling up at the end of the day could take 45 minutes just to get your room key back. The rooms are nice, but really need to be redone. We had 2 suites, with worn bedding and carpets and a funky smell. They are completely unresponsive to requests for help and could not care less about your complaints. One day when back and forth 3 times because the key didn't work, and them giving me the wrong room in spite of me being very clear, there were 3 front desk people all getting screamed at. The amazing thing was, NOT ONE of them was accomomdated and there was a huge line. It is spring break, having 2 or 3 people at front desk is not enough. The concierge would barely lift a finger to help with reservations. The entire Atlantis needs to be redone, and the policy of allowing cruise ships to come and use the water park has to be re thought. I would never stay here again

We recently returned from The Cove and I never write a bad review but this time is an exception. We arrived at The Cove and checked in to an unfriendly welcome and checked into our Deluxe Ocean Suite Room which was located on the 5th floor. Upon entering our room we immediately went out onto the terrace to enjoy the view and a door stopper with screws can flying down (see attached photos) and barley missed my husband head. We immediately called down to the manager and requested a room change stating that we were afraid to go out on our balcony and we would like a higher floor that has an overhang..the 5th floor balconies extend out. We were told no more rooms were available and that they would move us to another room on the same floor. Needless to say, we never went out to enjoy our balcony because lit cigarettes were thrown, dirty tissues, gums, tylenol bottle caps and more. In addition, the trash remained o the balcony for 2 days before housekeeping even cleaned them up. In regards to restaurants, I called concierge to make us reservations and I was referred to Opentable as they don't call for you there. In addition, in order to speak to the concierge, the hold time was over 20 minutes. The Cove also does not offer any ala carte for breakfast on the premises, the only option was a $40 buffet when all I wanted was a cup of coffee and eggs. The positive part was we found a nice spot at Murrays Deli for breakfast but really would have preferred breakfast in out own hotel. Housekeeping also was not up to par, we never received turn-down service, we never received the water that was supplied daily, and we never received the special cookies for the holiday either until we found the housekeeper and requested it. Beach service was another issue...besides the fact that we couldn't get a lounge chair with a hood there was no waitress service available except for 1 overworked woman who never made it to our chair. The Cove pool was another issue, the chairs were being held all day with clean towels on them but they were unavailable because I was told they were occupied even though they sat empty for hours on end. At checkout, the Manager Bradley Joseph assured us that he would follow up and yessed us until we left. We even said to him that as soon as we leave we will not hear from you again and now it's a week later and we have heard nothing which is why I decided to write the review. We were told that all services are farmed out...beach, pool, restaurants, etc. and they they don't assume responsibility for the contracted aspects of the hotel. I will never go back to the Cove and as a travel agent I will never recommend the Cove to my clients as there are much better places to go where you can relax and enjoy your vacation...we expected luxury and received a 1 star stay.

It’s a tourist trap here I don’t thin’ they pretend to be anything other than a tourist trap either so good for them. I can’t in good consciousness recommend it at all to anyone Unless tourist traps are your thing - in which case knock yourself out

My husband and I spent 4 days at The Cove.( at Atlantis on Paradise Island) We were happily surprised at how lovely it was. I will break this review down to what I would like to know in advance of travelling there: 1. The Cove is the nicer/newer property and tends to be quieter and a bit further from the main action. Our room was great and housekeeping was reliable. 2. There are many dining options and every one of them is WAY overpriced. I believe there is a meal plan available but we didn't purchase it so I don't know if it is worth it. The restaurants range from good to very good. The only bad meal was the dinner buffet at Poseidon's Table, which is $60 per person for a cafeteria quality buffet. 3. The resort is huge and spread out. You will walk a lot-not a bad thing, but allow time to get places. 4. Dolphin Cay is not worth the money. The deep-water adventure takes place in 10 feet of water. It is $220 per person and you get 30 minutes in the water. However, half of that is spent taking pictures by the resort photographers which are then offered for sale. 5. Plenty to do and see for all ages. Lots of families with young kids, as well as adults only pools. Safe, clean, well maintained-a very nice trip and I think we would return.