The Cove at Atlantis

We recently stayed at The Cove at Atlantis for four nights, booking three rooms for my family. Unfortunately, our experience fell well below expectations, particularly given the reputation and price point of this property. The most concerning issue was the condition of the rooms. In my room, there was visible mold on the walls and in the shower. In addition, the carpet was soaked due to water leaking from the air conditioning unit in the room next door. This created an uncomfortable and unsafe environment. The water made the wood steps very slippery. One of my daughter’s rooms had a strong mold odor throughout the stay, which raises further concerns about air quality and overall maintenance standards. Service also fell short. On the first night, my other daughter requested an extra blanket and was told to check the closet, but none was available. She was then placed on a “waitlist” for a blanket, which is not what you would expect at a resort of this caliber. The blanket was never delivered during our entire stay. There are many positive aspects to Atlantis as a destination, but the condition of the rooms and the lack of follow-through on basic service requests are serious issues that need to be addressed. At this price point, guests should expect clean, well-maintained accommodations and responsive service. Unfortunately, that was not our experience.

The resort is beautiful. The rooms are nice. This resort is for the rich. Food and water on the property are very expensive (chicken nuggets, fries and a drink is $25 per person). A small can of water is $5. The restaurants at the Marina Village are worth the money. Not much of a nightlife unless you like to gamble at the casino.

I thought that is a hotel casino, but it's included the small mall. However, the fun time is limited, so we had to leave from there and waited for our tourist driver back anytime so soon.

Bahamas is beautiful and the Atlantis defines beauty.... service was great, our family will be back next year can't wait!!!

This was a really bad experience compared to my previous visit. We didn’t get the room we requested so my brother had to sleep on the sofa. Late check in, early check out- the opposite of what we asked for. No bedding provided for my brother. Room was dirty, trash kept being thrown on the balcony. AC vent was leaking, room smelt mouldy. I felt like they just wanted to get rid of us. I used to love this place but won’t be going back again. Not even a partial refund for the inconvenience. $1000 per night to sleep on a sofa with no bedding is just unacceptable..