The Cove at Atlantis

Family of 3 adults stayed at the Cove in an ocean view suite with 2 queen beds. Room was large and comfortable and the room service (complementary water, towel changes, turndown service, etc) was lovely. Went to the adults only, cove only pool which was fantastic! The "usual" adults only, cove only pool was under renovation while we were at the resort so another pool near the Cove was designated and it was great and very large. Really enjoyed the Cove beach and the Reef beach but while there were complimentary chairs on Cove beach none of them had shades or umbrellas so we just kept our pool chairs with umbrellas all day. Pool service for food and drinks was good. Rode the river ride. It is not a lazy river but has waves and rapids... still fun but perhaps not for everyone. Used the complimentary shuttle service which was well run. Ate at an Atlantis restaurant each night. Our favorites were Cafe Martinique and Fish. Overall though, we thought the food was good (not excellent) and pricey. Decided to treat ourselves and arranged for private car service to/from airport via Majestic Tours (link was provided by Atlantis as part of reservation process). I can't recommend this service since they put us on a shuttle from airport to hotel without providing us any credit for the shuttle vs car service. They indicated via telephone when they were called once we arrived at the hotel that they ran out of private cars. A private car was provided from hotel back to the airport. There are plenty of taxis and shuttles available to/from airport. With the exception of this one glitch, we had a fabulous stay at the Cove and I would recommend it for a relaxing vacation.

Even though The Cove is completing renovations on the adult pool, the disruption was minimal to none. The other adult pool was awesome! The cleanliness and great customer service was top tier! The rooms are beautiful and I will definitely be back next year!

My stay at the Cove Tower was amazing. Beautiful room and friendly staff. I enjoyed the restaurants food was delicious.

Why weren't we told at reservation the pool was out of service? The only reason for us to Stay at the cove is for the private pool. We've been coming here for the past 5 years and to find out the pool was down... very disappointing. This was a shady practice on your part, and we want to be compensated. We spent our remaining stays at Baha Mar, Rosewood. The accommodations are top notch, and the customer svc was outstanding. Our future stays will be at Baha Mar.

My daughter and I had a short stay at the Cove to accommodate for a travel interruption. For an advertised 'Luxury property', the Cove unfortunately fell short due to worn out rooms with stained carpet/furniture, and technology lacking entertainment in the basic television functions. We also ordered room service for a quick bite, and for just a cheeseburger and a slice of Key Lime pie, the wait was over an hour. Not what we would expect for a price tag of over $800 per night.