The Cove at Atlantis

Check in was absolutely horrible. For a well traveled group we've had enough experiences to know sometimes things can happen and/or run behind. We were told to go get food at 4:05 after about 30 mins attempting to check in (so finishing touches can be done on the room ). We went to claudios came back around 6pm. We were then told the same thing by a different team member. Too add to it we were given a tone and an attitude. A manager was called from the back however she seemed annoyed. At this point I was expressing how this was a terrible start to my birthday. Considering I booked months in advance and others were also able to get into their room not only on time but early. I was embarrased and dissappointed. I wanted to cancel and just fly back home. I was assured they'd make it up. We were denied late check out when my friend asked. Which is funny considering we didn't get into our rooms until almost 3 hours late.

This was a great vacation. We had three families and everyone enjoyed their stay. My daughter did not want to come home, which is rare. I would recommend as there is something to do for everyone.

Beautiful property and wonderful service. We had an issue with The Cove going under renovation the weekend we were visiting. I hosted 10 ladies in the top level of The Cove with Lapis Lounge benefits. We had a 2 bedroom suite and 1 additional room. Bathrooms are amazing, plenty of space. My issue is the Lapis Lounge closed for a day to move to a new location. We had planned on mid-day snacks (diet cokes), happy hour drinks and snacks and desserts but had to purchase them elsewhere on the property. I had to ask for compensation and received $150 off my bill, that didn't cover 11 of us - especially as I had paid for the upgraded room. Food and beverages are pricey - glass of wine $22, frozen drinks $40. I was hoping to cover some of those costs with the upgrade, but did not. Also, I had reserved a beach cabana, but with the renovations that reservation for $1300/day was lost. When we determined I didn't have one, they booked me at the Colonnade pool cabanas (very nice) for a new price of $1700 and told me I needed two for my group. Once on site, the waitress asked why we had two, there were 4 loungers, a table for 4 a day bed and a sofa. They would not change my reservation of give me some type of compensation. All in all we had a nice trip, but I was sponsoring and spent more money that originally intended to host my group. We ate at Carmines and the steak house. Food was good, I ordered family style and we had plenty. 1 salad and three entrees for Carmines fed my group of 11. At the steakhouse I ordered three steaks and they cut them up for the group with three sides it was more than enough.

This is a 5 star resort from every aspect. The only drawback is food cost, $135 for breakfast for 2 and just simple meal.the beach was clean and water very clear. The pool area was clean and very nice. The casino was nice and lots of variety of things to do. The market place has lots restaurants and shops that are excellent. Yet the food is very expensive and plan to spend $169 a night for 2 persons and even more.p

We stayed at The Cove, which is marketed as Atlantis’ luxury hotel with all-suite accommodations and premium service. Unfortunately, our experience was the complete opposite. We arrived at 4:00 PM but didn’t receive our room until around 5:30 PM, only to find it extremely dirty. The room was outdated, the furniture was ripped, there was sand throughout the carpet, and the balcony was so filthy we couldn’t even use it. We reported the cleanliness issues immediately, but nothing was done. Housekeeping was completely inconsistent—some days we received towels and bottled water, other days we didn’t. Turn-down service rarely happened unless we repeatedly called, and even then it was often ignored. The front desk was even worse. They ignored our complaints, never apologized, and failed to resolve any of the issues we raised. To make matters worse, when we lost our room key, they handed us a replacement without asking for identification or verifying the reservation name, which is a serious security concern. We were also shocked that the kids’ club requires an additional fee. We’ve stayed at luxury resorts around the world, and this is the first one that charges extra for such a basic family amenity. The Cove charges luxury prices and promises luxury service, but our experience was far below those standards. Save your money and stay somewhere else. We will never return.