The Cove at Atlantis

Beautiful property and wonderful service. We had an issue with The Cove going under renovation the weekend we were visiting. I hosted 10 ladies in the top level of The Cove with Lapis Lounge benefits. We had a 2 bedroom suite and 1 additional room. Bathrooms are amazing, plenty of space. My issue is the Lapis Lounge closed for a day to move to a new location. We had planned on mid-day snacks (diet cokes), happy hour drinks and snacks and desserts but had to purchase them elsewhere on the property. I had to ask for compensation and received $150 off my bill, that didn't cover 11 of us - especially as I had paid for the upgraded room. Food and beverages are pricey - glass of wine $22, frozen drinks $40. I was hoping to cover some of those costs with the upgrade, but did not. Also, I had reserved a beach cabana, but with the renovations that reservation for $1300/day was lost. When we determined I didn't have one, they booked me at the Colonnade pool cabanas (very nice) for a new price of $1700 and told me I needed two for my group. Once on site, the waitress asked why we had two, there were 4 loungers, a table for 4 a day bed and a sofa. They would not change my reservation of give me some type of compensation. All in all we had a nice trip, but I was sponsoring and spent more money that originally intended to host my group. We ate at Carmines and the steak house. Food was good, I ordered family style and we had plenty. 1 salad and three entrees for Carmines fed my group of 11. At the steakhouse I ordered three steaks and they cut them up for the group with three sides it was more than enough.

This is a 5 star resort from every aspect. The only drawback is food cost, $135 for breakfast for 2 and just simple meal.the beach was clean and water very clear. The pool area was clean and very nice. The casino was nice and lots of variety of things to do. The market place has lots restaurants and shops that are excellent. Yet the food is very expensive and plan to spend $169 a night for 2 persons and even more.p

Had a great time as usual. Service was great. Our entire group had as usual, a fantastic time. Can't wait for the Cove renovations to be complete and go back. I would say it was a 10 out of 10.

After a long day of traveling, and arriving at The Cove in Nassau, Bahamas. We encountered the check in desk staff as very dismissive and not wanting to check us in. After waiting over 30 minutes just to check in, we get to our room and find that the room is not clean. We had 2 rooms and both were not clean. The Toliet in one room had blood on the toilet seat, sheets in both rooms on the bed were dirty, room smelled. We called for room service and after an hour of trying to wait to go to the bathroom, I cleaned it myself with Lysol wipes I had. After that we were hungry went downstairs to the Fish and I ordered the pork chop and they brought me a plate of fat, no meat. Some items were sold out on the menu?. Like what?. Throughout our stay the chaos continued. The stay was not enjoyable to what we paid. Staff are very rude and they charge you gratuity and give you horrible service. So why would they do anything different. I promise I would never return to vacation again.

My rating is tied directly to the amount of money the traveler will spend to the quality of service and food coupled with the overall experience. Bahamas is expensive to get to. Accommodations at Atlantis are not commensurate to the cost. The hidden charges will drive the casual traveler to madness. I travel frequently and I was surprised at the charges beyond the resort fee. Every meal has. A forced gratuity added whether you get good service or not; or whether you dine in or take out. It is ludicrous. A culture of entitlement that leads to mediocre service. The staff is a hit or miss. Again, paying a premium price for accommodations to receive mediocre service. Perhaps, if expectations by the traveler are low and traveler is accustomed to overpaying then Atlantis is paradise. Just keep in mind the relationship between the cost paid and what you are getting in return.