The Cove at Atlantis

Overall we enjoyed our 10 day stay at the Cove. The upscale open air lobby and beautiful grounds were very much appreciated. Same for our spacious, very comfortable deluxe ocean view suite with a huge, beautiful bathroom and beautiful view. The elevators were plentiful and all functioning well. The Cove was a peaceful retreat compared to the very busy Royal Tower where we ate breakfast at the buffet every morning. The Waterpark and Marina Village at Atlantis are both excellent, The beach by the Reef Hotel was the best- sheltered from wind and high waves, with nice soft sand and a long peaceful walking stretch. The shuttle buses between the hotels run very often. The majority of the staff were very friendly and helpful, particularly the concierge and housekeeping staff. There is plentiful security at Atlantis ensuring that no one accesses areas unpaid for, and rules are enforced, such as that only adults of The Cove can access the adults only pool area at The Cove. We observed that this level of security is much needed at the Atlantis. We encountered some negatives- there was noisy drilling work being done along the Cove hotel’s walls, making the balcony unpleasant to use. The Reef Pool, and a tiny square pool in The Cove adult pool area, were the only heated pools we could find at Atlantis. The other pools have cold water, as does the Rapids River and slides. The pools also played music much too loudly. The Cove is located on a point, and on very windy days (8 out of the 10 days we were there), the adult pools area is very exposed to the wind, and we found it too uncomfortable to use. The Reef pool was better sheltered, but was very busy and it was sometimes hard to find a lounge chair. Many of the lounge chairs, particularly on the Reef beach, had broken canopies, which was unfortunate as there were no umbrellas. Our room could have benefited from a new carpet. Marriott Platinum status gives you zero recognition at the Cove. Not even a higher floor than the 6th floor we were assigned (sold out, claimed the unhelpful check in agent). The hotel was NOT sold out, except on the weekend in the middle of our 10 day stay. No effort was made to rejig our assigned room. Platinum members also get no free breakfast. We knew this upon booking, and chose a price that included a buffet breakfast - only to discover upon check in the buffet breakfast is in the Royal Tower, not The Cove. This meant schlepping over there or taking a shuttle bus every morning, a huge time waste for us. The food at all the restaurants at Atlantis are overpriced for the quality. An exception is the Fish restaurant at the Cove, which lives up to its hype. Robes were missing from our room upon check in, and it took a few days for them to finally arrive despite our immediate request.

The Cove atmosphere is lovely. The rooms could use some updating and refreshing! Music at pool was too loud. Service is good, people are nice.

Great stay! A few tips: Room service breakfast is 2x better than the buffet and a few dollars more. The Good Lies mini golf bar area is perfect for kids to run and parents to enjoy casual dinner. Pool/beach chairs available always. The restaurant at the reef pool is great. We probably did 30 laps on the Lazy river - Doesn’t get boring. Slides are OK, mostly short and fast. Seal experience at dolphin cay is worth the price.

Wonderful service at The Cove, but the business are liers. The Cove is under construction so if you want to hear unbearable drilling all day stay here. If you want piece and quiet in your room, look somewhere else.

I recently stayed at The Cove at Atlantis, and overall I would rate my experience 3.5 out of 5. The property itself is beautiful, and Atlantis Paradise Island maintenance staff does an excellent job maintaining the grounds, and housekeeping was responsive and thorough. The front desk staff was friendly and welcoming; however, they were not very helpful when it came to resolving a billing error, which was disappointing — especially at a hotel positioned as the high-end option within the resort. , I did not feel the value matched the price. Additionally, the food throughout the resort was very expensive. Overall, a good stay with strong cleanliness and service in some areas, but the value and billing experience left room for improvement.