The Cove at Atlantis

We had an amazing time at Atlantis. The service was great, staff was very professional and friendly and activies were awesome and varied. 10/10 the best experience!

The Cove is a beautiful hotel with great amenities. We reserved two queens and they gave us a King and pullout sofa. The pullout was not made for the back of a 50+. After a day and a lot of begging we were finally moved to another room thanks to Leon. He made it happen otherwise this trip would have been insufferable with that terrible bed.

I rarely write reviews but read them all the time. I read lots of bad reviews for the Atlantis/Cove which is prompting me to write this review. I don’t want to discount anyone else’s experience and maybe things have been addressed based on previous reviews. My husband and I had a great experience from checkin to checkout. Every time I’ve visited the Atlantis I see some form of construction and people cleaning, painting etc.although it can be annoying, I appreciate them trying to keep the property nice and updated. The staff at the hotel, pool and restaurants were very friendly. The prices are high but that’s at most vacation spots. I don’t like that gratuity is automatically added to everything and VAT is crazy! With all of that being said we had a great time!

There were many things to like about the resort but sadly they were all overshadowed by alarms and strobe lights waking us up in our suite on multiple mornings, and very loud construction continuing until at least 9:00 pm, when we were told it would never continue past 5:00 pm. These issues were not properly addressed and left a bad taste in our mouth about the resort as a whole.

The Coves needs work - Will not go back to Cove. Was told before that we would not even hear construction or be near it. Water issues with shower and tub. Cove near work done on entire facility.