The Cove at Atlantis

The Cove Pool was the primary reason I chose to stay at The Cove and justify the premium price of our trip. Unfortunately, I only discovered it was closed for renovations after overhearing another guest mention it in the lobby. At no point before our arrival was I notified. When I asked the front desk about it, I was simply told that the pool was closed and that no compensation or discount would be offered. The temporary "adult pool" was relocated to another area that still had many children and was overcrowded, forcing guests to compete for lounge chairs. It was nowhere near the experience we specifically paid for. Had I known the Cove Pool would be unavailable, I would not have booked The Cove. At the very least, Atlantis should have disclosed this during the booking process or sent an email after the reservation was made so guests could make an informed decision. For a resort that charges premium rates, failing to proactively communicate the closure of one of its signature amenities is extremely disappointing. Transparency with guests should be the minimum standard.

The hotel mislead us during booking and our room did not cool below 73 which is not acceptable. The sea lion experience was great dolphin experience was a mess. Butler service was great.

One of the worst experiences of my life and I didn’t even pay a dime to go on this trip. The room was comped for the entire stay throw rewards points. If I actually paid to go to this dump I would have jumped off the balcony on the second night and hoped I didn’t survive. The staff are rude, lazy, and they are discriminating and don’t give a crap about their customers. The waterpark is dangerous with lifeguards that don’t understand their own rules and policies. Please stay away from this place at all costs. Unfortunately The cove and all of The Atlantis tarnishes the reputation of the entire Bahamas. I wish I could tell the full story of truly horrific my families experience was here but it would be a three hour diatribe.

The Cove at Atlantis was amazing. We had beautiful views and room were roomy and comfortable. I highly recommend the upper floors of the Cove resort if you have older children because the lounge is well worth the extra cost and made for a great escape any time we needed a break, snack, or drink. Additionally, the concierge service is top notch and extremely helpful for everything from transportation to dinner suggestions, and more. The resort and a huge selection of activities, pools, beaches, and stunning views. We had a very memorable vacation, and it was well worth the cost.

The good, the bad and the ugly. The good: The place was gorgeous! And so many things to do and explore. Most (not all) staff were very nice and helpful. Also, everything was immaculately kept. The bad: You'll likely need another job when you get back home. Everything is insanely expensive. The ugly: There are a lot of places you're not allowed and very little way of knowing. Every time we messed up (like going near the adult pool with a child), we definitely knew we were not welcome. Also, stay as far away from Nobu Sushi restaurant as you can. I have eaten at at least 500 sushi restaurants in my long life and this (by far) was the worst. Small portions, the spicy tuna was inedible and all that for a $300 bill. Stick with the cheaper places that aren't as hyped.