The Cove at Atlantis

Best Vaca ever! Can’t wait to return next year! Beautiful room at the cove, great views. Maintained so well- this place was amazing!

We didn’t get the rooms I requested and the ones we got were gross. 3836 and 3834. Both had hair in the showers and 3836 had a urine stained mattress on the sofa bed!

I had a major slip and fall accident in the lobby of the Cove on my way to the elevators. It was after the medical office at the Coral was closed and I had to ask (basically demand) for medical services to come onsite from the main island. No additional help or assistance was provided.

First time at Atlantis and we booked the Cove. Originally I was going to book the Royal because other reviews said it is in the middle of all the action….well…it really isn’t a far walk to the action or a short shuttle ride. When I booked (through Costco travel) the cost of the Cove for an Oceanview Deluxe was about the same as a terrace view at the Royal. All I can say is the Cove is fantastic. Very upscale, open-air lobby with fish and water features. Beautiful finishing as give it that real upscale touch. Plus, the rooms are very large. Even with a 5th floor room I had a great view of the resort and the ocean and a full balcony I could sit out on and relax. Plus, the cove has a beach private to cove and reef guests. We hung out on Paradise beach and snorkeling within 10 feet of the shore yielded many small fish and 1 barracuda. (I think I saw a stringray swim by when I was sitting on my beach chair). We hung out at the water park, switched breakfast between Perch and Poseidon’s table, and got the full Atlantis experience at what I would consider the upscale property. Staff was friendly and welcoming. The room comes with a tote bag and 2 pairs of flip flops, as well as reusable water bottles for your stay. Bathroom was huge with a tub and rainfall shower. Bed was the MOST COMFORTABLE hotel bed I’ve ever had…after that I need to upgrade my mattress at home. As for the restaurants, Perch was good for breakfast if you get a breakfast credit. Breakfast for 4 was around $130-160 depending on what we ordered, but $100 daily credit made it a reasonable $30-60 for 4. The Poseidon table buffer runs $38 per adult and $19 per child 12 and under. You get more selection there but I personally overeat at buffets so we alternated. Again, personally if I didn’t have the $100 per day credit I’d be getting breakfast sandwiches at Starbucks or Shake Shack. The only dinner at the hotel we had was Jose Andres Fish, and it was phenomenal. Sea Glass lounge was ok for drinks (fairly quiet during our stay), and I feel the cocktails weren’t really that good there. Tried to order 2 different cocktails for my wife on each of 2 nights and they were out of ingredients for each. Honestly, if you are a resort and you put a specialty cocktail on the menu be sure to stock the ingredients. If I ever come back to Atlantis I would definitely stay at this hotel again. Can’t wait to see what they do with the renovations!

Terrible customer service. The Cove. Go to BahaMar hands down. So much better. We have 2 rooms. At check-in one of the rooms wasn’t ready until 11pm (after a long day of travel). And when we booked months ago it was requested in the reservation that the two rooms be close by to eachother and we aren’t even on the same floor. The teens went to get their bracelets and were told they weren’t on the reservation even though we listed all names at check-in. Back to front desk to wait in line for 20 minutes… Teens went back after resolved to get their bracelets and they are out of paper and couldn’t print them… I do not write reviews ever but this place is sounorganized. BahaMar is lovely.