The Cove at Atlantis

We absolutely loved staying at the Cove! The staff, from the valet and bellmen to the servers at the restaurants and the housekeeping staff, were unbelievably friendly every day every time we encountered them! Loved the atmosphere with the chill music in the open air lobby every day! The views and the property were amazing and so clean! We were very surprised that the rooms were very sound insulated especially with all the kids that were there! We had the best time and will definitely go back! We own at Harborside and have only sent our kids to stay at the Cove for their honeymoon so this was our first time actually staying there as a family. We brought our kids and grandkids and it was just such a beautiful, elevated experience that still felt laid back. We loved it!

We first visited The Cove 18 years ago (possibly only been built for a year then?) on our honeymoon and we have just returned from a family holiday with our teenagers. The lobby and communal areas were as perfectly maintained as when they were new but were somehow more beautiful this time round as everything has grown and plants and trees are now established . The Reef was just being built when we were there 18 years ago, and was a nice addition to have this time with the 2 pools. The Cove pool was shut for refurbishment but this made no difference to our stay. We walked for miles around the resort and saw the Junkanoo parade. The rooms were great but a little tired and I felt that the rooms at Atlantis the Palm Imperial Club are actually better than these Cove rooms for a quarter of the price. Saying that we only booked The Royal Tower and held out for an upgrade which was a bargain compared the advertised 3 night rate of £10k! Good and staff are fantastic as are the marine animals. Biggest bonus is the beach, snorkelling and clear water.

The Cove at the Atlantis was an amazing place to stay! I have been to the Atlantis since it was Merv Griffin‘s but this by far exceeded all of my expectations! We loved the adults only pool At the cove. I love that they have transportation to and from the Casino at all hours of the day and night. Everything was just amazing. Can’t wait to go back!

No aspect of the Cove could justify the exorbitant prices. The staff was only moderately attentive, not proactively going out of their way to pamper guests and deliver a distinguished VIP experience. The rooms were ok, but lacked basic items like products in the fridge and servibar, basic toilettries (cotton swabs), robes, extra linens for pullout. Turn down did not even include a gratuitous chocolate. Besides policing room #s upon entry to the Lapis lounge, "concierge" staff was not helpful at all and not even courteous. I was sent back to my room to change my floor length dress because the concierge lady "could see the [1 piece] bathing suit underneath". At not point did I meet a hostess for helpful information on how to navigate the Cove's amenities, nor did I even get a map. I was not even escorted to my room upon checkin. The beach had insufficient chairs, and nearly no staff available. You could not even eat on the beach. Guests were directed to the Grill for food, and the Grill had no available seating, and extremely long delays. Check in for Dinner at FISH was bizarre too. We were told our 10 guests did not fit comfortably at any 1 table so we should split into 2 groups. When we pointed out that smaller tables could be adjoined to accomodate us they said "we need those small tables for 2-person parties". At the Steakhouse, our party was actually seated, at a 6 person table. Overall, it was a #surreallysubpar experience, especially considering the rates everywhere you go. On a positive note, the shops were great, the views were phenomenal, the beach is great-- Caribbean style. The Cove adult pool was not crowded. The slides were relatively easy to access.

On balance, a great vacation. But soooo inconsistent. The breakfast at the Perch is horrible. The pillows are uncomfortable. But the room (indigo suite) was amazing, as was the pool time at the Colonnade at the Baths. Staff were top notch. Nobu and Fish were both amazing.