OK, so for context, I stay around 75 nights a year in hotels across the world and used to work in a hotel when I was younger… so I am not a stranger to hotels and a decent level of service and quality. The Castille in Paris was a really disappointing stay at EUR800 a night for a suite. Let me tell you why: - Aircon didn’t work. We highlighted it during our stay and it didn’t get fixed for all 4 of our nights - Sheets disappeared from our room and we were told that the specific sheet (top sheet) that was missing is not used in the hotel (it was there the prior 2 nights…) - Woken up at 7am on one of the mornings we were there with super loud drilling and dragging of furniture right next to and above our room. This continued even after we highlighted it. Apparently it was next door at a business but there was certainly furniture being dragged in the room above and that finally stopped on our third call to reception - Buffet breakfast goes from 7am - 11am (EUR48… wow) and regularly ran out of dishes whenever we went from 8am - 9.30am. These dishes weren’t replaced when we asked for them. They ran out of these same dishes on all of the 4 breakfasts we had there - Coffee was always served cold, even when expressly asked for very hot. The solution was to microwave it on the 3rd attempt each morning and make it like molten lava. Somewhere in between would be just fine but perhaps a point was being made - They offer a pillow menu and we decided to try it out and ordered 2 of the same ergonomic pillow. 2 completely different types of pillows arrived when they should have been the same - On my 3rd night of the stay when I was out and about in Paris, a random EUR1,000 charge was made on my card by the hotel and no one could explain what it was - I checked out in the morning and settled my account. When I came to collect my bags and get a taxi to the train station to make my Eurostar booking, the hotel demanded I pay another EUR162. I showed them clearly the booking with the net amount payable by me and they couldn’t make the mathematics work. Positives? - The concierge team was helpful and got us tickets to Musee d’Orsay when it was booked out - Some nice little touches in the room such as a tote bag - Great umbrellas for use - Amazing location close to the metro and boutiques - Functional gym relative to other hotels in Paris For the price, there are infinitely better hotels in the same area. I will not ever return to the Castille Paris. The accountability of the hotel for the service lapses and the communication to me as a guest was terrible. My traveling companion suggested I write this review. She was stunned by how poor this experience was and she travels a lot less than I do… so here it is

I could not recommend this hotel more, it’s is really excellent! The location is incredible in the chic area but the price is value for money as the room was large and bathroom very attractive, the view beautifully Parisian, lovely cocktail bar and the breakfast amazing but it was the 10/10 customer service that made us feel like important special guests that they really cared about and this is lovely genuine feeling makes you want to return as often as possible!

The Castille Paris Hotel was the greatest part of our Paris trip, other than the Eiffel Tower. Celine and the rest of the staff were very gracious and welcoming. The room was impeccably clean; the breakfasts were sensational. We would never stay anywhere else in Paris. Excellent value. Excellent accommodations. You will never go wrong staying here.

We stayed in a Deluxe Room for a week during Thanksgiving. This was our second stay at this hotel. Staff is friendly and helpful throughout our entire stay. Location can't be beat for luxury brand shopping and it's central to walk to many attractions. It's located next to the Chanel flagship store. Breakfast buffet section is good and staff is nice. I would definitely return again in the future.

a bit of a difficult start, but worked it out and greatly enjoyed our stay. Diminished use of one leg makes tub use impossible. Requested walk-in shower upon making reservation and later through email exchange. Front desk was not aware of request. They did move us next evening to room with separate shower so remainder of stay was beyond expectations. From the great staff, clean spacious rooms, exceptional breakfast; to the 2 cats that hang out in the lobby it was a terrific experience. Add to that a premier location on the right bank and you have the ideal hotel for your next stay in Paris. After many years visiting Paris, our first stay at the Castille, but certainly not our last!