Castille Paris

Rooms were much smaller than they appeared on the website. The jr suite was actually just one room - not a suite at all/in any way. Bathroom was awful - toilet never flushed properly and shower was so small that even a smallish woman could barely fit. Air conditioning did not work either... Hotel lobby also felt dated/sad... That said - the staff (especially the concierge) were very nice/helpful and the location is convenient.

Our family had an outstanding experience at the Castille. Service was always friendly and professional - 24/7. When we arrived, we were treated to an unexpected free upgrade from our previously booked junior suite to a full duplex suite. This suite was huge and stunning. It was like having our own little apartment! Our teenager took the lower floor and we took up the upper. Each level had its own bathroom. A luxuriant amount of space for a European hotel room. Location is excellent. Walking distance to so many of the top sites. Lovely, easy walk through the park to the Louvre. Would stay here again without hesitation. Very warm and home-like atmosphere.

Was here with family visiting Paris. A friend had recommended this hotel, so we chose it for our stay. Since we arrived into Gare du Nord, it was a convenient location. It is on a quiet side street but it is also very close to extravagant shopping. The flagship Chanel store is next door... The rooms were nice and the front desk was helpful and attentive. This was the perfect place for a laid back family trip to Paris.

Very disappointed. We have stayed here several times over the last few years and we were very loyal to this hotel. This time we had terrible and indifferent service when due to a staff mix up our 3 superior rooms were unavailable for 2 nights as expected. After one night we moved to another hotel .When we asked several times about the situation we were met with a very indifferent and uncaring reception lady who made it clear our stay was of no importance. They kept telling us to wait and see in the morning as they had reservations pending and unconfirmed. If they had been apologetic or sympathetic we would not have been so upset but the staff could not have cared less about our inconvenience and disappointment. We have stayed at least 4-5 times and will NEVER stay there again nor recommend it.

A truly stunning hotel on one of the most iconic roads in Paris and right next to Chanel’s original store. Fantastic service, friendly staff and beautiful hotel overall. We were upgraded to a suite and it was gorgeous! If you’re going to Paris it’s definitely worth spending a little more per night and staying somewhere truly special like this. We will definitely be back!