Hotel Marignan Champs-Elysees

i booked this hotel through their official website since it has a price guarantee of the cheapest price, but soon i discover after booking that agoda had a cheaper price aroung 100 euro, so i contact the hotel to make the claim, instead of saying apologies or revising the price they email me a few times asking me how can i find the cheaper price in agoda, which is super ridiculous, like they dont want to keep their promise of giving the cheapest price guarantee and how would i know, they should have asked agoda about it. after a few email back and forth they finally say that they will charge me the same as agoda did. One of the reason i book from the web was also because they give complimentary airport transfer, but when i emailed them, they told me i need to pay for it and after arguing again through email they told me it was a mistake, i have confirm my time of arrival and terminal, but during the day of the pick up, no one was there, i had to wait 40 mins after calling the hotel through international call, turns out the have a miscommunication with the driver and the outsource company that they use. I am a very frequent traveler, but never ever i use airport pick up and have to wait, normally the driver would have wait for us at the arrival hall, not to mention the driver was driving like a racer. we told the hotel that we are celebrating our 10 year anniversary, and they emailed me that they are giving me complimentary champagne, but not until our 2nd night and after my husband asked for 3 times at the reception that they finally bring the champagne to our room, we were just so pissed off that we didnt bother to drink it. We also asked the hotel reception and concierge to help us send a box through poste or DHL but they told us they cant and told us they only work with 1 company and cant help us and more and that company charge us at least 178 euro, so i went to walk around 5 mins and try to send it my self through poste and it only cost me 23 euro. I have always stayed at 5 stars hotel but the service here is just so bad, it just ruins my paris trip. Would choose other 5 stars hotel that has the same price or even cheaper in the area. probably the only good thing about the hotel is its nice location in between the CHamps ellys and avenue montaigne for the shoppers and the view from the balcony of the eiffel tower (not all rooms have this)

Restaurant team also provided us an excellent services and food always very kind. We could feel that Marignan Hotel have a great team of professionals always willing to assist us with a smile in their faces. Thank you all, we had a great experience in our first time in Paris.

The location is near the chans-Elise Street, but no noisy sound was heard around the hotel. The inside was also silent but comfortable. We Japanese loved bathing time so, at first I was disappointed to see no bath tab inside the room. But the specially equipped shower with so much amount of hot water fall was so comfortable. I and my wife Keiko are going to stay the hotel next September.

Great location, but quiet rooms. Delicious breakfast. Superb service. By accident my aunt left her folder documents, including her passport, in the pile of empty shopping bags; realizing at the train station, we contacted the hotel. They went through the trash, found the passport, and Mme Delvallz had M. Arthur hand delivered the document at the train station. Talk about service!

My husband and I stayed here this week for two nights as part of my 40th birthday celebration. This hotel is located very close to the Champs-Élysées on a side street leading off it. It was great being able to easily walk to many cafes, bars, shops etc. We had a lovely room with great bathroom and lovely toiletries provided. The only negative was that we were told the rooftop terrace was open every evening from 6.00 pm, however, it was closed on our first night and the reason given by reception was that this was due to bad weather that evening. The weather was actually very pleasant. More likely it was due to the hotel having less staff working on a Monday night and they should have just said that. Never mind, we went to the rooftop terrace at the Peninsula Hotel instead. We would certainly return to this hotel.