I never faced a bad behavior in hotel reception ever , no proper response and no consideration to us

We had three wonderful nights at the Hotel Napoleon. Our room had a woderful view of the Arc de Triomphe and the Eiffel Tower. Very friendly staff.

Felt because I had made a booking vi Booking.com, my room was tucked away in a dark corner of the hotel. It had a bad odour. Breakfast was very expensive for what it was. Ambience of the breakfast room was very pleasant. Front desk customer service was execllent.

It’s centrally located, steps from the Arc de Triomphe, and the staff is super nice and attentive. We had a great time.

The room was a nice size and had a very nice view. The Staff that helped us to our room gave us instructions on how to use the iPad for all the hotel amenities . We had a very large shower and tub with a his and her sink bathroom which also had a bidet . We were in room 301 when you enter this room there is a small hall to the main room with a toilet only on the left. This is where we had the problem. This is a 5 star hotel . I expect it not to stink of urine and I or my husband could not enter that bathroom without gaging. We called the front desk several times before they sent housekeeping which did nothing . It had nothing to do with cleaning it was with plumbing. Then later in the day a gentleman came and place some liquid down the sink drains. That help a little I placed a towel in the sink covering both holes so the stink could not come back into the room. That night the toilet began to over fill with water and again I called the desk they sent someone up. He said they would have to have plumbers look in morning I said that wouldn't do that was our only bathroom . So he went looking for a plunger and came back and temporarily unclog it. It was not fixed the next person is sure to have the same problem and I pity them because it's a lot of money to spend to stay in those conditions . My husband became ill and we had to end our vacation early I have no idea if it was after inhaling all that toxic waste but we left for home and he was put into the hosiptal for septic . Thank goodness we had trip insurance.