Family long weekend break at Easter. We had an underwhelming experience at check in, with the staff more interested in chatting to each other than greeting us and helping us . The room was quite good, we had a suite set up for 2 adults and a 12 year old, although the sofa bed was uncomfortable, ew did ask for a topper twice but never appeared. The suite was at the rear overlooking the courtyard , very quiet, unless you ere in the bathroom and you could clearly here the conversation through the wall from the room next door. Other issues with the set up, soft drinks provided were only for 2, never 3 drinks of the same on offer, paper cups to use with the coffee machine, just awful and no complimentary snacks or biscuits - remember this was a suite in an a 5 star hotel! The staff at breakfast were very welcoming and helpful, no menu though if you required cooked eggs, poached ,fried, omelette, why? Also, the scrambled eggs in the buffet, they were made from powdered egg! The pastries and croissants at breakfast, so small, tasteless, not much variety on offer. When we passed a boulangerie we experienced quality croissants and pastries yet a 5* hotel offered poor quality. Why no fresh baguettes at breakfast, very strange bread offering. The hall porter was very kind and helpful, organising taxis and providing advise when needed, shame the concierge or reception staff were so unhelpful. Checking out, same issue, over 6 staff on reception, quite rude, unhelpful did not even ask how our stay was? Whilst waiting to return to Eurostar, we had a wait in reception, tables were cluttered and not cleared of dirty crockery, the complimentary water was empty and the complimentary chocolate was being offered to all except us, I had to ask for our daughter to be served - why. Remember over 6 staff loitering around reception not busy. We are a mixed race family from England, I can honesty say , as someone who travels extensively globally on business and vacations, this was appalling passive racial discrimination experienced by us. For the money, there are far better 4 * star plus hotels in Paris, providing better room facilities, breakfast offering and genuine staff who care ( Hilton, Radisson etc). No we would not return, and I've also advised my Company not to book thsi hotel for any staff business trips.

We loved the hotel and it's location! It was our first trip to Paris, and the staff was very accommodating and friendly. The breakfast and especially the coffee was great!

Hotel Napoléon is the perfect home away from home to stay in Paris. Having visited Paris many times, staying here felt more personal and welcoming. The staff throughout the property could not be more caring and friendly. Everyone from Thi at the front desk, Allan (my namesake in the restaurant and Amara among others became friends after our 7 night stay. Our suite was resplendent with fabulous views of La Tour Eiffel with a lovely terrace to boot. Breakfast and meals in the restaurant were exemplary. Across the street conveniently located is also the very friendly and good Cafe de Paris. Hotel Napoléon is in a great location on a very safe wide boulevard steps from Champs Élysées. Ubers in Paris are excellent and never more than a minute or 2 away. All is excellent at Hotel Napoléon in Paris and we now have a new permanent address in the city we love. Allan & Linda Conoval New York, NY

Perfect location for New Year’s Eve Celebrations. The fireworks were right outside our window. A few steps away from Champs Elysees which makes it very convenient for shopping and going around Paris. The staff were also very helpful.

Great location, safe neighbourhood, very close to metro, historic premises. Get a suite, you can’t go wrong. Only downside is no pool or spa. Next visit to Paris will return. Staff great and close to high quality restaurants and parks.