Hotel Pont Royal

Our travel agent recommended Hotel Pont Royale as it was in the location we were interested in and was told it was a 5 star hotel. We had come from Budapest and Prague and must say the hotels in those cities were less expensive and so much nicer. We found the rooms small, we had issues with the tub/shower which was addressed twice at the front desk and never fixed and found the breakfast to be on par with a Best Western Hotel. We had pastries all around Europe and these were like store bought with little taste. The staff for breakfast was less than stellar and unless we came down to breakfast early, much of the food was gone and little was replaced. The typical french attitude applied here as well. The front desk staff were friendly, but not particularly helpful. I would not stay here again.

We were expecting so much from this hotel! Friends of ours recommended it after their stay in February 2025 because they had a blast. We were looking forward to fantastic and friendly staff and great service, but we only got average. The rooms are getting really old. We had to wait forever to get our room cleaned and ended up with just a box of chocolates. Breakfast was always the same. Overall, the experience was disappointing :(

Hotel Pont Royal provided an incredible stay in Paris. Our room was very comfortable, with plenty of storage and lighting, and a lovely view up Rue du Bac. The location is outstanding, and we walked nearly everywhere. There are plenty of restaurants and shops and a neighborhood environment in the 7th. Hotel service was very efficient and friendly, always offering a welcome and offer of assistance or advice. The advice of the Concierge Alexandra set this visit apart from many others to Paris. My daughter wanted to go inside Notre Dame, but we had not been able to get advance tickets- Alexandra suggested when to go, and we entered after only a 10-minute wait. Our next request was how to see the laser lighting on the Eiffel Tower- she told us exactly where to stand for the most spectacular view and photos. Even arranging departure, the front desk suggested a very accurate time-line for arriving at CDG and navigating the VAT refund lines. At every level, Hotel Pont Royal excelled.

We checked in today to our favorite hotel in Paris, Hotel Pont Royal. This is the second time staying here and absolutely love the suite and view of the Eiffel Tower. We were totally surprised to have a bottle of Champagne and flowers waiting for us in the room. The staff is very accommodating and we highly recommend it. Tonight going to their jazz session in their bar.

We checked in on October 9th and initially everyone was very attentive. Housekeeping has done a fantastic job with the room (the carpets are in terrible shape) The staff at breakfast does a fine job but the food is barely mediocre at best. The bartender/server are terrible. We have had to beg for drinks and are often ignored. We ordered a tequila and the bartender brought a glass with barely a sip in it and said that was all they had left so they would only charge us for half (which is ridiculous, but fine). Our bill came and we were charged for the full drink. We asked him to correct it and he said he doesn’t know how so he couldn’t. Keep in mind we have had to beg for service and our bill was well over 200 euros. I approached the front desk in the morning to explain what had occurred and she said i could come back at 3:30 to talk to the bartender who wouldn’t help us before. We have yet to find someone who cares we are having a terrible experience. I would absolutely NOT recommend this hotel!