Hotel Pont Royal

Unfortunately, our stay was very disappointing, particularly given that this hotel is rated five stars. By current standards, the property felt much closer to a three-star hotel and is in serious need of renovation. The location is great but the room itself felt very dated, with carpeting and furniture that looked as though they had not been updated since the 1990s. There were also maintenance issues that simply should not be present in a five-star property: a broken lampshade, loose electrical outlets that would not securely hold plugs or adapters, and a bathroom sink that did not drain properly. The bed linens, to be fair, were very nice and of good quality. Our biggest issue was the room we were given for three people. We specifically booked a room for three and were assured that it would comfortably accommodate us. In reality, it was clearly a standard double room with a cot added. There wasn’t even a luggage rack in the room. There was also no iron or ironing board, so I requested those as well; unfortunately, the ironing board that was brought to us was broken. These may sound like small details, but they add up, particularly at a hotel positioning itself as five-star. My dister had an important call and the wifi was not good enough for zoom. We were especially disappointed because junior suites were available during our stay. Given that we had booked for three people, an upgrade—or at least a more candid explanation that the standard room would be very tight—would have made a considerable difference. The common areas did not improve the impression. The hallways have scent diffusers with a very heavy, old-fashioned cologne smell. The lobby, meanwhile, seemed to smell like a different type of food every time we came downstairs, presumably from the restaurant. It was noticeably unpleasant and not at all what one expects when entering a luxury hotel. The staff were very formal and correct, which may reflect a more traditional French style of service, although we would have appreciated a little more warmth. I do want to give credit to the staff downstairs, who were helpful with our luggage. I understand that older hotels can have historic charm, and we certainly did not expect everything to be brand new. However, there is a difference between classic and simply dated or poorly maintained. Broken fixtures, loose outlets, plumbing issues, dated carpeting and furniture, inadequate amenities, and a room that is not genuinely comfortable for the number of guests booked are difficult to reconcile with a five-star rating. Overall, the hotel may once have met a five-star standard, but in its current condition it did not come close to the level of quality, comfort, or attention to detail we expected. A substantial renovation is overdue.

We had a wonderful time staying in this lovely hotel which is full of old world charm and located in a fantastic location of Paris!

I love this hotel for both the great location and the service. I took my granddaughter (14) for her first trip to Europe. We booked the "Signature Suite" and were treated like VIPS. It was an easy walk to many of the things we wanted to do and see. The breakfast buffet had lots of variety and powered us on to our daily adventures. The staff were warm and welcoming. Highly recommended.

I can’t wrap my brain around how anyone would give this hotel a good review. Truly amateur hour at every turn. These 17 year olds running the show have no clue what a five star hotel should look and feel like. I stayed one night and left enraged. I felt manipulated. Their approach is to nickel and dime you at every turn (including the fourteen euro black coffee in the morning I was handed) and to lure you in with some gimmicky nonsense about how writers like Albert Camus stayed there once. Who cares? If you are a dumb American and revel in Disney world nonsense, you’ll perhaps be duped by their BS and pay every overpriced bill they hand you. If you’re a savvy traveler, you will see right through it and you’ll feel annoyed that you were pulled in by the five star rating. This is NOT a five star hotel. The 4 star hotels we stayed at before and after were so much better and wouldn’t have dared to charge us for half of the nonsense this tourist snare attempted. Awful place that left a bad taste in my mouth. Paris is better than this.

A disappointing hotel. Ultimately I would say this is a 3 star hotel and at the pricing, I would highly recommend stepping up for better or finding the same at lower pricing. First the good. Great location. Some nice bar/library touches. Staff is nice. Complementary mini bar a nice touch. The bad. Very poor air conditioning that failed us in a heat wave. That may have been enough to ruin a vacation. The room furnishings are old. The couch was extremely uncomfortable and belonged in a 1 star property. Bedding old and mattress’s soft. Poor outlets for charging. I would not stay here again.