Le Meridien Etoile

I made the reservation 3 months a head if my arrival date and requested For early check in And i summited my early check in request at least 3 different over the period of the 3 months on app on email and also while i made the reservation Upon my arrival in the hotel they said the room Is not ready yet and they will call me as soon it's ready i insisted that i made several request and I would appreciate it if it could be prioritised and they told they will do it and call the house keeping since the room was checked out at 9:00 am in the morning So i kept my patience and i thought it should not take more than 2 hours To my surprise after 4 hours they kept telling me the same again and again; they have made the request to housekeeping they cannot guaretee till 4:00 pm I am platinum ambassador of bonvoy and i had reserve one of their best level of suites since i hold my meetings in my room Till 5 hours i had kept my patience and now it's almost 3 pm i still Dont have my room i arrived in the hotel around 10:00 am They did not even feel they should offer a drink or yes they lounge was under renovation I am wondering if they serve their elite customers like this not sure how a regular customer are treated I come to Paris 3 times a year Fior my work meetings and stsyinf in this hotel Fir many years but this will be my last time I know that they are very busy since Paris is famous destination but good luck to them They probably Dont care but moving forward if they might suffer since their hospitality was pathetic, even though Bonvoy should asshemed of their hospitality Buiness and they have trained their staff without the clue if hospitality services All the best Bonvoy might be moving my and my corporate Buiness to Hilton or iHG Good luck to your company Folks avoid Le Meridian if you are in Paris Don't start your journey with a Rubbish services in a beautiful city

The hotel was a bit dated, but it was comfortable and clean. Breakfast was good, albeit very busy, particularly over the Arc weekend. My only complaint was that I had to ask for decaf coffee every morning. The location was perfect for what we needed, it was within walking distance to the free shuttle for the horse racing. The bar area needs to be much better organized, but the on-site self-serving shop is fantastic.

Le Méridien Paris Arc De Triomphe offers a functional but thoroughly uninspiring hotel experience, particularly disappointing in a city celebrated for its hospitality, design, and character. Our room was adequate in the most basic sense but lacked any distinctive design or personality. It also seemed unnecessarily crowded with furniture, making the space feel cluttered rather than comfortable. There was little about the accommodations that conveyed any sense of being in Paris or suggested much attention had been given to creating an inviting environment. Housekeeping was notably inconsistent. On one day of our stay, our room was not serviced at all. On another, the afternoon before our departure, housekeeping did not arrive until approximately 5:00 p.m. Guests should be able to return from a day of sightseeing to a clean, refreshed room without having to wonder whether housekeeping has remembered them. Breakfast was easily the most disappointing aspect of our stay. The presentation was visually unappealing, the food itself was unappetizing, and essentially the same selection appeared every morning. The lack of variety made an already disappointing breakfast increasingly tiresome. Rather than looking forward to breakfast, we came to dread it. Unfortunately, we had prepaid for breakfast and consequently ate there on three mornings. In a city renowned for its bakeries, cafés, and culinary traditions, this was particularly regrettable. The hotel's evening dining options were also limited, with the restaurant stopping food service surprisingly early. For guests returning after a day of sightseeing or an evening performance, this makes the hotel's restaurant considerably less useful. The overall atmosphere is decidedly industrial and impersonal. Le Méridien Paris Arc De Triomphe feels much more like a large convention hotel than a property intended to provide a memorable Parisian experience. Its design and atmosphere seem geared toward accommodating large numbers of business travelers rather than offering individual guests a distinctive or welcoming stay. The immediate neighborhood is another drawback. Shopping opportunities within comfortable walking distance are limited, and the surrounding streets offer few appealing places to browse, linger, or simply enjoy the atmosphere. The location lacks the charm and vitality that many visitors associate with Paris. Ultimately, Le Méridien Paris Arc De Triomphe provides the basic necessities of a hotel stay but little of the thoughtful service, appealing food, comfortable surroundings, or sense of place that might distinguish it from countless other large hotels. For leisure travelers hoping to experience the character of Paris, I would recommend looking elsewhere. There must be better choices in Paris.

Giving this place more than a 1 out of 10 is being generous. Stayed there last week. Overwhelmed with guests, bus tours, flight crews, etc. No room cleaning when there, mgmt claimed they are overwhelmed with guests and lack of staff. They said cleaning your room could be as late as 6pm. Our sink had a huge yellow stain in it, from what, who knows. No value for your money, find another place to stay

This was one of the worst hotel experiences I’ve had. I stayed during a heatwave in late June and the AC was not functioning properly on the upper floors due to ongoing construction. The rooms were uncomfortably hot, which is completely unacceptable for a hotel charging the rates they do. To make matters worse, the hotel also experienced a power outage during our stay. What made the experience even more frustrating was how the hotel handled the situation afterward. I did not have time to resolve the issue at the hotel before leaving (had a flight to catch), so I specifically spoke with the staff and was told to call back after my stay and that they would take care of it. I took them at their word and did exactly that. Unfortunately, when I followed up, the hotel refused to provide the compensation they had indicated I would get. I relied on what their own staff told me to do and they lied. Instead, the hotel deposited 10,000 points into my account without my agreement and claimed this was compensation. That is completely inadequate compared with the amount I paid and the severity of the issues we experienced. When I asked them to remove the points and provide a reasonable partial refund instead, they refused. What makes this even more unacceptable is that I personally know another guest who received a 50% refund of their stay for the same general circumstances. So the hotel was clearly willing to provide meaningful financial compensation to other guests, while refusing to extend the same consideration to me because I trusted their staff when they told me to call after the stay. I also contacted Marriott customer service and I want to be fair in saying that they did their best to help and acted as a third party in trying to resolve the situation. Unfortunately, they ultimately did not have the authority to make the hotel provide a partial refund. The combination of non-functioning AC during a heatwave, construction, a power outage and then an extremely poor and inconsistent approach to compensating affected guests made this an awful experience. I would not stay at this hotel again. More importantly, I would have a very difficult time trusting assurances from the staff at this hotel after this experience. If you encounter a significant problem during your stay, do not rely on a staff member telling you they will take care of it later, insist on resolving it before you leave. Disputing my credit card shortly to have them resolve this as I have been patient enough.