Shangri-La Hotel Paris

Serious security issue. During my stay at Shangri-La Paris, USD 600 went missing from my room after housekeeping service. What makes this even more alarming is that several of my friends from the same group experienced money going missing as well during the same period. We immediately reported this to hotel management, expecting a professional and responsible response from a so-called luxury hotel. Unfortunately, the handling of the situation was disappointing and did not reflect the seriousness of the issue. For a hotel at this price point and reputation, guests should feel safe leaving their belongings in their rooms. This experience caused stress, ruined our stay, and completely damaged our trust. I would strongly warn future guests to be extremely careful with valuables.

Our stay at Shangri-La Paris during the New Year period was one of the worst hotel experiences we have ever had. We chose this hotel expecting a special and memorable stay, but what we experienced was the exact opposite. We were staying as a group of friends in separate rooms, and cash has already been confirmed stolen from three different guests in our group. We reported this to the hotel immediately. What is most shocking is that there has been absolutely no follow-up, no explanation, and no accountability from the hotel. This is completely unacceptable, especially for a property that presents itself as a luxury hotel. On top of the serious security issue, the basic service was also extremely poor. Housekeeping failed to provide toothpaste and did not refill the minibar. This was not an isolated case — all four rooms we booked experienced the same problems, clearly pointing to a serious lack of management and service standards. We are extremely angry about the thefts and the hotel’s careless and dismissive attitude. Guest safety was clearly not taken seriously, and the level of service was far below what any guest should reasonably expect, especially given the price charged during the New Year period. What was meant to be a joyful New Year stay turned into a deeply disappointing and frustrating experience. We do not recommend this hotel to anyone.

For a restaurant charging these prices in Paris, the experience was shockingly poor. The food was genuinely terrible — badly executed, lacking flavour, and nowhere near the standard you’d expect at this level. Nothing we ate justified the cost. This is an expensive restaurant, yet the quality simply isn’t there. When you’re paying premium prices in a city renowned for world-class dining, you expect precision, balance, and care. Unfortunately, this felt careless and underwhelming throughout. Paris offers countless better options at this price point. This one is an easy skip.

Nice luxury hotel but not a real palace. Four days before your arrival you ask the concierge to find you a restaurant for a family celebration in a special spot in Paris during your first night at the hotel (concierge.slpr@shangri-la.com), no answer. Then you ask the reception to forward a second message on the day after and you have one with two adresses and no reservation on the next day. But you did it yourself because it was coming to be too close. So not a very reactive concierge staff, or not enough people in the staff which would be acceptable in a normal hotel but not in a palace. The Shangri-la internet system keep asking you to register on line and it insists on check out too. In a palace you are a little surprised as check in and out are usually a way to meet with the hotel and reasonably quick. Will come back on that later. On arrival plenty of bellmen to catch your bags and welcome you. same thing when you go out or in the hotel , they keep your belongings if you need, perfect these guys are in number and value their jobs. At the reception not even a glass of water, nothing to welcome you. Then the receptionist show you briefly the lobby, restaurant and lift and up you go alone to your room. bizarre for a palace, looks like internet check in. but you have only two concierges at the same time and the poor guys do as they can as it is a fairly big hotel. The lobby and bar are not that small but there is little armchairs and you hardly find a seat and this was not peak season. What could it be during a fashion week. Restaurant and breakfast are nicely decorated and food is good. Service is attentive without being obsequious which is excellent. Pool is really well decorated and so is the spa. The lifeguard is attentive at everything in the pool and is a true treasure. The service in room is perfect and professional. pillows, blanket, air conditioning, general furnitures are excellent. I cannot understand why they put a bottle of red wine for you. a champaign or a proseco will be far more easier to drink when you come to your room than a red bordeaux . fruits and macarons are good no matter you do not have to drink the wine. Lots of big rooms, ballrooms and historical rooms are empty on two floors which is a pity as you lack places to rest with your family in the palace they could be used. So this is mitigated, the place is looking great, the services pool, restaurant, breakfast are at the level you are waiting for. But not concierge and reception. the overall feeling is that Shangri-la is shortening its services on concierge and reception which is a pity with this magnificent historical place.

Superb hotel with super gracious and helpful staff. Location close to the Seine and Eiffel Tower is great too. Formal style but with beautiful flowers and decor across the entire hotel.