My wife and I stayed at the hotel during March 2022 and after the second night we both noticed a few bug bites. I had 3 bites and she had 5 bites but we thought maybe it was just a spider. On the last evening of our stay my wife had laid out her clothing on a sofa in our bedroom. We believe this sofa was infested with bed bugs. My wife was bitten over 50 times from her lower legs all the way up her back. When we called the hotel to inform them of the problem they said they did not believe us! Wow!!!

Beautiful boutique style hotel just one and a half blocks from the town ski lift and fabulous Main Street. The facility is spotless and the vibe is fantastic! All of the support staff including front desk, concierge as well as the cleaning staff are focused on making your stay as comfortable and enjoyable as possible. Will absolutely be coming here the next time I visit Park city Utah.

This place couldn't be more convenient! When staying here level set your expectations because it is not a full service hotel. BUT, it has all the benefits of a condo AND a friendly front desk staff to assist. The rooms are clean and quite large - totally fit all our ski gear comfortably with room to spare. The bathrooms are huge and the soaker tubs are a nice touch. By far the best benefit of this hotel is the location. You can be on town lift within 5 minutes of leaving the hotel. You're also so close to main street that you can put your name in for a table at a restaurant and go back and hang out in your room until they text you. Overall if you're looking for a convenient, clean spot where you don't have to deal with parking in town or at the mountain or ubers at night, this is an awesome option.

Honestly, I should have known better. So many red flags before we got there. 1. Reservations never picks up the phone or calls back. (forced to book online) 2. No link to the Spa on hotel's website 3. Front desk gave me a non-working number for the Spa, could not transfer me. Then we actually arrived... Front desk did not acknowledge our 5 year anniversary, nor did the hotel. (no amenity, card, or upgrade, typical stuff for a nice hotel, especially in between seasons when it's slow) Probably because I had to book online and nobody read the notes. The front desk checked my ID handed me a key and that was it, no info about the hotel, didn't even tell me when check-out was. Gave me a piece of paper with all the hotel info (spa phone number wrong again) Got to the room and it looked like a college apartment that the landlord just touched up everything broken. Obvious damage to the walls and furniture. Hot tub was rusty and peeling at the bottom, deck had bubbly water damage. Pretty bad. I would not recommend staying here unless you are coming to ski with a large group of rowdy children, because clearly that's who stays in these rooms.

We rented the Penhouse and when we got there, the temperature in the room was very hot, despite the thermostat being set on 60. Maintenance came in and it helped very little and temporary. We closed the shades and headed out the next day and when we came back, it was UNBEARABLY hot. Maintenance was called but didn’t show up. We opened all the doors but couldn’t go back into the room until after 10:00 when the outside air finally cooled it down to bearable. The carpets were filthy and in need of replacement, the hot tub dirty, and the door to the deck was broken and hard to shut. The gentleman at the front desk was very kind and the hotel was in a wonderful location. If the place gets updated and cleaned properly, it will be a great place to stay.