Loved every second of our stay. The location cannot be beat. The friendly service and amenities will bring us back. From Garrett helping me when I arrived in the middle of the night, to Shree our yoga instructor and Adam at the front desk and Timmy our shuttle driver (which is included for all guests) and Marjorie for room service, Delilah our server at RIME…everyone was so warm and welcoming. Not pretentious at all. We truly wanted to stay one more night (or a week) if we could have. Would love to come back. Thank you for making our first trip to Park City one we’ll never forget.

Cozy great service hotel. The ski services are outstanding. They Help with putting on and taking off ski boots if you need it. Makes skiing seamless. The hotel offers great amenities like an Uber type of shuttle and free hot cocoa and smores everyday. The rooms are nice. The pool, spa and restaurants are great. All the staff are terrific.

For a hotel that charges multiple thousands per night for a regular king room, it’s quite embarrassing that they have irresponsive and incompetent staff that can’t communicate and don’t even understand the set up of their own hotel (ie. there’s a main hotel and a condo side and they couldn’t properly explain where to go). We’ve had skis/boots sent to the wrong place, guests who were unable to get into their rooms, inability to dine even though there were empty tables but staff was just not able to turn things around quick enough so, rather than seating us and work faster, they just turn you away all together. On top of spending thousands, the hotel valet also RUINED MY BOOTS! This is Deer Valley where a lot of people who ski own their own boots and they’re rather nice. The terrible ski valet put essentially permanent stickers on your boots so it’s easier for them to find your stuff, but guess what, they’re impossible to take off and now i have a ton of scratch markets and leftover plastic stickers all over my brand new boots. These are supposedly professional ski people?!?!? How do they not THINK that their stupid stickers ruin peoples boots! If you’re a true ski valet, then they should have taken that $*#& off professionally and not leave the guest with ruined boots. Forgot to mention, once you leave the property, the people are so lazy they could care less about your problems and just don’t respond. One incompetent person would just kick it to another incompetent manager… and they no one responds or has an answer to anything. It’s a shame that this hotel is in the Marriott / St. Regis family - you’re destroying the brand. The owners/developers built a pretty hotel…. But it’s getting ruined by terrible management.

The St. Regis Deer Valley is a very mixed bag. The ski valets and dining experience at RIME are best in class. Interior aesthetics and management are subpar for a hotel at this level. Let me be clear - it wasn't a slog, great fun was had. The St. Regis Deer Valley just didn't stick the landing. RIME, Champagne Sabering, Jans and the Ski Valets RIME is run by a bona fide superstar in Larry. His creative cuisine, eagerness to discuss the menu and efforts to provide a meaningfully personal experience are world class. In addition to Larry, Mitchell the sommelier is a delight to converse with about the nuances of the fermented grape, and has many fascinating stories to tell. Mitchell’s gracious champagne gift to the suite was a complete and delightful surprise - an above and beyond statement that spoke volumes. Jans staff were friendly, and efficiently got skis and equipment sorted and sent to the ski valets. Ski valets took care of everything, anticipated needs and made sure there was next to zero wait time to hit the slopes. Their smiling faces upon arriving back at the hotel and low-key, easygoing guest service vibes were brilliant. The gentleman who performed the champagne sabering has an excellent grasp of showmanship. Après-ski at The Vintage Room was very full send Verbier, so if that's your thing, it's lit. Everything Else The hotel was busy on arrival, causing a delay in getting the suite ready at check-in time. Sundance, I get it. Eventual check-in consisted of being handed keycards and pointed toward the elevators - with no escort to the suite offered. Promised welcome amenity wasn’t delivered until another visit to the front desk, when it was discovered that the system showed check-in hadn’t happened yet. The eventual welcome amenity was underwhelming for a suite of this level and hotel of this caliber. Though it did track with the sad little chocolates left on the bedside table at turndown - on the second night only. The suite itself, while spacious and suitable for entertaining and R&R, was a very “paint by numbers” version of luxury. Issues included furniture with significant wear and tear, unusable balcony furniture covered in ice, and generic toiletries instead of the anticipated Remède products. Attempts to seek assistance from the butler for the fireplace were met with advice over the phone, rather than in-person help. Although the butler staff later showed eagerness and effort, they seemed to lack sufficient training. The gym area was good, though it had malfunctioning showers that only dispensed scalding water, and the spa had no cold plunge. Overall, the hotel's interior aesthetic lacked character, with a generic design philosophy throughout. Conclusion The St. Regis Deer Valley is essentially two operations with two distinctly different levels of service. RIME, Brasserie 7452, the ski valets and the gentleman practicing sabrage perform at a five star level. The surrounding hotel operates at a four star level. Verdict? Stay at the Stein, have dinner at RIME.

We stayed here as a treat to ourselves for one night as a mini getaway on our vacation as we were in Park City for a week staying at Marriott’s Summit watch. We used Bonvoy points for a king room. Everything was amazing! Checking in was easy, and we enjoyed everything. The outdoor bar with fire pits was very festive and a fun place to hang out. This was during last weekends storm so we also enjoyed the hot tubs in full snow! There was the champagne sabering in the lobby with a complimentary glass, live entertainment and hot chocolate. As part of our Marriott status we receive breakfast comp and had a lovely breakfast in the dining room. The beds were comfortable and the rooms very quiet. We throughly enjoyed our one night and were very glad we could add it in to our week’s adventures. I can’t imagine anything to complain about here……Thanks for everything!