The Langham Huntington, Pasadena

This is a top notch Resort from Your arrival to the departure! We have stayed and many 5 diamond resorts and eaten and many more . This place oozes elegant ! From the artwork throughout the resort to the decor

I came here for a family wedding and staying here was extremely stressful. When we checked in at 10:30 pm we were told that they were overbooked and gave away our room. We had called earlier in the day to let them know about our late arrival but they still didn’t hold our room for us. We were told they would charge us for a standard room that night (we booked a suite and were placed in a too small room for our family of 4…we literally had no room to walk in) and they would move us into the room we booked sometime the following day. What kind of resolution is this? The hotel is basically falling apart (various bathrooms, elevators, etc. To be honest I have never seen so many out of order signs in my life). They also were not transparent about many things and kept overcharging us. For example, we hired a sitter at $45 per hour but were never informed about the $45 booking fee. Then, at the wedding there was no air conditioning and subpar service (we stood in lines for everything and when ordering water at the bar were told to help ourselves from a jug of ice water). I would never stay at this hotel again or recommend it to anyone else. I would have left if I wasn’t there for a wedding.

This Langham was nothing like the other Langhams we have stayed at. The Club was lovely as was the service there. Everything else at the hotel was average at best.

When you're paying $650/night you expect tea in your room, a tea kettle (ideally) and real milk or half and half. You expect body lotion to be part of the toiletries. A magnifying mirror would have been nice. You expect the grooves around the edge of the Terrace tables to be vacuumed of their crumbs and other food debris.

The hotel is beautiful and we would have otherwise enjoyed our stay if not for the valet team. They advertise a free car service within three miles of the hotel, but what they don’t tell you is that they will make you wait 40 minutes for it and then tell you it is cancelled. My time was disrespected without so much as an apology. For the price you pay for this hotel, I expect better service. I will not be returning to this hotel.