The Langham Huntington, Pasadena

Wonderful place to stay. It would be helpful to have all costs up front instead of after you book the hotel. The cost of the resort fees and the parking do not match what they actually charge.

Back in March, we chose The Langham Pasadena for our wedding night because we wanted to end such an important day somewhere special and hoped it would be a hotel we could return to for anniversaries and look back on fondly. Unfortunately, our experience was extremely disappointing and put a real damper on what should have been an incredible night. Check-in begins at 3PM, and we arrived around 5PM after needing to get ready for our wedding reception. Our room still wasn’t ready and we were told it was “awaiting inspection.” There was no ETA for when it would be available, we were simply told that someone would call or text us when it was ready. This left us without a room when we needed it most. Luckily, my in-laws’ room was ready, so we had to use their room to get ready. We also had to leave our luggage with the bell desk and specifically asked that it be delivered to our room once our room became available. After our wedding reception, we returned to the hotel around 11PM. We had received no call, text, or email letting us know our room was ready. I went to the front desk myself and was told that it was, in fact, ready. At that point, however, they couldn’t even confirm whether our luggage had been delivered. We went to our room and, unsurprisingly, our luggage was not there. It was eventually brought up to us, but by then we were standing around waiting for our belongings when we should have been getting ready to head to our after party. After an already long and emotional wedding day, this was the last thing we needed. Unfortunately, the problems didn’t end there. We had several items from our wedding reception that the hotel agreed to hold for us, which we initially appreciated. When we checked out the following day, we were told that everything they were holding for us had been returned to us. We trusted that information and left. Luckily, we were still in the area at our next stop when we realized we were missing items. We had to turn around and drive back to the hotel to retrieve them. When we arrived, they had several additional items that had been forgotten and not given to us the first time. Mistakes happen, but the combination of everything that went wrong… from not having our room ready at check-in, to not communicating when it was ready, to our luggage not being delivered, to having to return to the hotel because our belongings weren’t all returned, made for an incredibly frustrating experience. What makes this especially disappointing is that this was our wedding night. We chose The Langham because we wanted to celebrate such a meaningful occasion there and hopefully have a hotel that would hold special memories for us for years to come. Instead, when I think about our stay, I’ll remember it as the hotel that added unnecessary stress to an already exhausting day and didn’t make our night any easier. For a hotel of this caliber, I expected a much higher level of communication, attention to detail, and service. Unfortunately, I cannot say that our experience lived up to that expectation, and at this point, I don’t see ourselves returning for future anniversaries.

I assume that the high cost of everything; rooms, parking, food, etc means your paying your staff at least a living wage.

We experienced exceptional service during our stay from reception to dining to housekeeping, to spa, and valet service. Our double room was in the main hotel with a view overlooking beautiful landscaped lawn,gardens. Lovely, refined decor.The bathroom was spacious and luxurious. Located in a tranquil residential area, a few minutes drive to shopping, dining, Huntington Library. Very special place!! $$$$

Such a beautiful property! Spent a few days here and really enjoyed how peaceful and relaxing it felt. The grounds are gorgeous, everything is well kept, and there are so many nice spots to just sit and enjoy the scenery. The staff were also really friendly and welcoming, which made the stay even better. Definitely looking forward to coming back!