The Langham Huntington, Pasadena

We stayed at the Langham Huntington for a weekend trip while we were in town for a concert at the Rose Bowl. We’ve stayed at multiple Langham properties around the world but it was our first time at the resort and we were very pleasantly surprised. Some of the reviews had made me a little wary but it truly exceeded all expectations! Tiffany Mirander (the guest service manager) was INCREDIBLE - we were traveling with our 4-month old baby and she helped secure us the perfect room setup for our stay (including very generously upgrading us to a larger room which was so helpful to have the extra space). Tiffany made our stay exceptional and we are so grateful for her help. The front desk staff and bellmen were also so friendly during our trip. PROS: Property is large with sprawling grounds which created lots of places to spread out and explore. Never felt overcrowded. The two pools were very nice and both kid friendly, and the food at the pool was delicious. Hotel is in a great location with lots of beautiful neighborhoods surrounding that made for lovely morning walks. Good proximity to Old Town Pasadena which was great to go to for dinners. Rooms are large and clean. Overall it was a perfect property for a weekend trip! CONS: I hate even writing any because we genuinely were SO happy with our stay! The service at the Lanai Pool was a little slow on Saturday (they only had ~2-3 waiters at a time despite the pool being completely full). There were a few elevators that were broken which was a bit of a hassle (especially because we had a stroller). The courtyard off the lobby was beautiful — we felt like it would’ve been so nice if they had a little cafe or even coffee bar out there to make better use of that space. There wasn’t really a great morning cafe for an easy coffee/smoothie or grab and go food. We were also surprised that there wasn’t any turndown service. Overall though — these are all very small things and the pros far outweighed the cons! ROOM TIPS: Recommend paying more for the superior rooms that were more recently updated and if possible ask for a view overlooking the gardens. We were in room 644 and 642 and loved them! Overall - we will absolutely be coming back!!! This hotel made for a perfect weekend trip with our family. The staff was incredible (Tiffany in particular!)

This is a top notch Resort from Your arrival to the departure! We have stayed and many 5 diamond resorts and eaten and many more . This place oozes elegant ! From the artwork throughout the resort to the decor

I came here for a family wedding and staying here was extremely stressful. When we checked in at 10:30 pm we were told that they were overbooked and gave away our room. We had called earlier in the day to let them know about our late arrival but they still didn’t hold our room for us. We were told they would charge us for a standard room that night (we booked a suite and were placed in a too small room for our family of 4…we literally had no room to walk in) and they would move us into the room we booked sometime the following day. What kind of resolution is this? The hotel is basically falling apart (various bathrooms, elevators, etc. To be honest I have never seen so many out of order signs in my life). They also were not transparent about many things and kept overcharging us. For example, we hired a sitter at $45 per hour but were never informed about the $45 booking fee. Then, at the wedding there was no air conditioning and subpar service (we stood in lines for everything and when ordering water at the bar were told to help ourselves from a jug of ice water). I would never stay at this hotel again or recommend it to anyone else. I would have left if I wasn’t there for a wedding.

This Langham was nothing like the other Langhams we have stayed at. The Club was lovely as was the service there. Everything else at the hotel was average at best.

When you're paying $650/night you expect tea in your room, a tea kettle (ideally) and real milk or half and half. You expect body lotion to be part of the toiletries. A magnifying mirror would have been nice. You expect the grooves around the edge of the Terrace tables to be vacuumed of their crumbs and other food debris.