The grounds for this hotel are beautiful -- but that is where the "luxury" begins and ends. The rooms are very dated, the tvs are old, the AC/fan in our room barely worked, and the entire feel of the room felt low quality. Not at all the 4 or 5 star quality we were promised. Especially at the price tag!! The rooms are $$$, but the resort fees added at the end also add up. Valet parking is $46/day. Beyond that, we booked our hotel room as part of a wedding block for the weekend - but were placed in a completely different building far from everyone. We happen to be the only brown folks in the wedding party so it is difficult to reconcile the difference in our experience from the others. While most things were less than ideal at the hotel. the bellhops and valet staff were exceptional.

A gorgeous property in a beautiful neighborhood. Staff were extremely friendly. I can’t wait to come back.

Great staff beautiful property definitely will come back for more thanks Langham Team.. the club lounge has good food and drinks.

It's a gorgeous hotel, with beautiful grounds. For such an expensive hotel, however, I expected more for the rooms. Our room was in the Lanai annex. The hallway was rather spartan with somewhat worn carpeting. (The main hotel building was much nicer.). Our room overlooked the construction entrance, but that was ok. However, the refrigerator door was broken, so it never cooled. The air conditioning broke so the room was like 80 degrees. Maintenance came quickly, however, and fixed the air conditioning, but I took hours to cool down (this was nighttime, so I couldn't just leave). The refrigerator was never fixed. Oddly, housekeeping just left bundled sheets on top of my things, which I had moved out of the way. No huge deal, but for $400 plus a night, I expected more attention to detail. My family and I celebrated a dinner at the Rolls Royce restaurant in a private space. The tag was north of $3K, so, again, we expected decent service. We didn't get it. The large table was short 2 seats (which had been reserved), and the wait staff just left 2 members of our party standing around for 40 minutes while they tried to locate chairs. Drink orders were forgotten more than once. And after one person asked about a Bellini order, she was told--not asked--she was getting a mimosa instead because they were out of peach liquor. It was a very odd experience. We still had fun, and the food was delicious. We just expected more. For the price tag, I would go elsewhere. A word about prices. They're high. $6 for coffee and then another $6 to add cream or milk? Come on. In sum, this is a nice hotel, but a bit dated. The staff (excepting the restaurant) were all very welcoming. I just think they need to kick things up a notch in light of the prices charged.

This hotel is truly a classic. It is grand and beautiful. The people who work here know how to pamper.