The Ritz-Carlton, Philadelphia

1* experience. Asked for housekeeping multiple times throughout day by phone, stopping by front desk, etc. Took my 80 year old mother out of room 3x so housekeeping could clean room. They never came. Called down and was hung up on. Went down to front desk and got complete attitude and back talked by Trevar. Michael the manager was lovely and did what he could. Stay at Rittenhouse or Four Seasons when in Philly. This is not what you expect from a Ritz.

Stayed on a Sunday as our last stop in Philly before leaving on an early flight the next day. Chose it for its proximity to attractions and subway/rail stations and wasn’t disappointed. Wish I’d caught the gentleman’s name who checked us in. He was lovely and assigned us an absolutely gorgeous room facing City Hall on the 25th floor! The view alone was worth the splurge! The room was clean, spacious and just a wonderful, relaxing space to decompress after walking the city. We would definitely return. We had a great night’s sleep and were well rested for our next day travels.

Comfortable with service that goes above and beyond, as is par for the course with the Ritz. That said, the hotel is starting to show its age (and I don’t mean the beautiful historic architecture). Décor is dated, finishes are showing wear, and it generally feels a bit tired. Great for a quick business stay, but I wouldn’t go out of your way to experience it. Hopefully, the owners reinvest in the property with a meaningful refresh in the near future.

Loved the lobby. But for the big bucks, this view… we would have liked to have been given a heads up. The hotel wasn’t full.

This is a very average hotel with an average staff and average rooms, offered at well above average prices. I checked in for a two night business stay. The room was fine but nothing to write home about—had the feel of a slightly out of date Marriott. I had a good view. I entered and exited the hotel several times —not once was I greeted by the door staff , nor did they offer to assist me with my bags or the door. I was completely ignored. The front desk staff was efficient and not offensive but not especially friendly. Breakfast was pretty good and served promptly. My business finished early and so I had to depart after only one night. I checked out at 930 am and asked them to email the bill. When they did they had charged a $400 early departure fee. This seems excessive and not a way to earn my future business. Although I am only a silver elite Bonvoy member, I stay at some of the most expensive properties. I won’t be staying at this one again.