The Ritz-Carlton, Philadelphia

As a prior Ritz Carlton guest, I was excited to stay at this hotel and was extremely disappointed. The building itself was pretty on the inside lobby area. Room was very blah, the noise was unbearable. Elevators very loud and the homeless people walking into the lobby from a side entrance that is not watched. When we returned back to our room at 1030pm after attending a wedding, we were woken up multiple times throughout the night by screaming guests which I believe were young adults or teens all through the hallways. Guests coming out of their room screaming to call the cops. When I say I’m in disbelief of how a ritz Carlton hotel could possibly be so terrible I’m shocked to even write this review. For a 740.00 one night stay I feel my review is worth my time to write so that other people do not stay here or except to have “ritz Carlton” experience because you will most definitely not. Please steer clear of this hotel and stay elsewhere.

i absolutely loved my long weekend here! i was a little worried about the negative reviews regarding uppity staff and worn rooms, but i had no issues at all! my time at the ritz was heavenly! the front desk was polite and helpful. i had a drink in the bar and my server was fabulous. the bar area and lobby are gorgeous! definitely hang out there! my room was on the 6th floor because i requested a bath tub. the amenities are wonderful and housekeeping was available for all of my needs. i wanted for nothing and my room was always clean and comfortable. i loved the turn down service and walking the room to the sounds of smooth jazz....a great touch! there were some reviews that complained about noise. this hotel is in the middle of the city! i'm a light sleeper and the traffic sounds outside did not disturb me. the hotel is in a perfect location, you are able to walk to many points of interest. i was here for an event and the meeting rooms were beautiful. the catering food was good and the staff was professional and polite. any staff member that i encountered in the hotel was very friendly and always said hello. my ONLY complaint is that there was no hand sanitizer to be found anywhere in the hotel. i really appreciate having it available by the elevators, and it would have been great to have in the meeting rooms as we shared some buffet meals. i don't think i will ever be able to stay in any other hotel in philly! it was a magical weekend and i know that i will be back. highly recommend!

So loud - I booked in for the Broad Street Race but my room was so loud.I could not sleep at all. After I requested a quieter room because the air conditioning was broken, I was given an even louder one, even though it was on a higher floor. How can they present themselves as a luxury hotel and not replace the windows so that the loud clubs downstairs don’t interfere with the hotel’s comfort? Makes no sense, and a huge disappointment to have my race ruined by this hotel.

A nice hotel in downtown Philadelphia though very impersonal. I stayed for two nights at this hotel. The building is fantastic and RC has done an incredible job in maintaining the aesthetic of the original bank. The charm of this hotel is the heritage. I was woken up early in the morning by the hotel staff calling the wrong room, and then two hours later while in the shower, engineering showed up thinking the room was unoccupied.

Central location was excellent. Unplanned stay and was relatively comfortable. The rooms could do with a little freshening but it was comfortable enough. Breakfast was great. Not on the cheap side of course, but you know what you're signing up for at a luxury property I had a great experience at the spa - wonderful massage. The gentlemen at the door in the late afternoon were very pleasant and made good conversation. Would recommend and hope I get to return some day with more time to enjoy.