Arizona Biltmore

Brendan Easterling, the tennis and pickleball pro at Arizona Biltmore, was fantastic! He went above and beyond to ensure I had a great week of pickleball. He contacted players to join him and me for competitive play each day. He gave me great tips on things to drill when I got back home. He’s an experienced coach, organized pro, and all-around great guy!

An amazing place with excellent people! Everything you need is at the resort, no need to go out. The lady who checked us in was nice she went over the resort amenities quite well. The director met us and was very professional in accommodating our request. Our housekeeper Marylou and Elizabeth were very thorough and respectful of the personal space. Christopher from fitness center set us up to try pickle ball and made sure we were well hydrated. Lola at the pool is another great asset and all the lifeguards at the twister slide! Alyssa from Renata’s Hearth was an absolute delight. She is very upbeat, knowledegeable and thoughtful without being too intrusive during the meal. Thank you for making this a memorable summer vacation for our family! Hopefull we get to visit soon!

From check in Olivia, this was a great experience. I booked a room with Citrus Club access. It is open from 8am to 9pm. Very reminiscent of an upscale airport loung. Full bar and food inclusive. Marcel and Angel made top notch drinks. Small bites throughout the day. Tina also was great. Drake was a great concierge and had met us the previous day wondering about. He explained things about the hotel. No food or drink can leave the club which was disappointing as I had wanted to finish my wine in my room. The hotel has everything from pools, bars, shops including ice cream and clothing. Kim and Anastasia were great. Got some clothing at not crazy prices. We had dinner and listened to music in the lobby. Sarah was a great server. Had late snacks and drinks with local friends who came by. It would have seemed there would be more outside games like ping pong or corn tossing. There was one large chess game. The club had TVs, books but just one table game. It was a nice spot to cool down with a drink and snack. Also was able to check out there which was easier than doing it in the lobby. Great trip. I would stay longer next time. They do have special events to be sure to look for those.

Nice hotel but the never-ending fees have gotten out of control, especially fees that show up on the final bill that they never communicated and we never agreed to. Just some of the fees we were charged during our recent stay: - Daily resort fee: typical these days but still stupid - if it's not optional or based on usage, just build it into the nightly room rate. - Daily Historic Preservation Fee (nightly charge): positioned on their website as a way "to allow our guests to play an important role in preserving the Arizona Biltmore’s legacy"; however, let's be clear -- they're not 'allowing' guests anything, they're forcing guests to pay this whether they want to or not. - Additional 2.929% Historic Preservation Fee applied to all on-property purchases - Daily Housekeeping Fee: charged whether you use housekeeping services or not - Room Service Delivery Charge: not mentioned on the room service menu and not apparently a set dollar amount or set percentage, so you have no idea what the fee will be until the food arrives (this is separate from the automatic gratuity they add to room service orders) - 22% Service Charge/Gratuity: automatically applied to poolside, room service, and takeout orders When I noticed some of the hidden fees/charges on the final invoice the morning of checkout and raised issues with the front desk, particularly the fees that had never been communicated in the reservation confirmation details, at check-in, or at the time of purchase, all I repeatedly got from the Front Desk Director was "I'm not reversing any charges." No explanation of why fees that were never communicated or agreed to were appropriate, just a stoic refusal to reverse the unapproved charges. It's quite shocking and disappointing that a hotel of this stature and legacy takes every opportunity to squeeze every dollar possible out of guests and then refuses to explain the justification for the charges or remedy the situation when concerns are raised.

Knowing a little about the past history of the Biltmore and its unique architecture we decided to try the Stay in the Story package offered by the hotel. Included in the package is an extensive tour of the Biltmore and its history starting with the original construction until the present. Robert our tour guide was amazing. He kept everything lively and entertaining with an unrivaled knowledge of the hotel. Everyone on the tour had a great time and received a very excellent book on the Biltmore as well. We have stayed at the Biltmore in the past and the service and facilities are outstanding. Every member of staff we encountered were pleasant and helpful. Especially Angel at the Citrus Club and Averie from McArthur's made for an even more wonderful stay. We will be back soon.