Arizona Biltmore

Our trip to the Biltmore was absolutely phenomenal! The property and staff were amazing! The F&B manager Eden was friendly and on top of it, helping her staff and running( professionally) back and forth to her outlets! We found some of the hidden rooms while exploring and she told us about the old speakeasy! Overall fantastic experience!

A beautiful resort , not a detail missed . I can’t find fault with this place . The Frank Lloyd Wright main building and especially the lobby are spectacular . When you first step inside it’s like entering an Art Deco Mayan Temple , this is architecture as art . This aesthetic is carried out throughout the property , even in the later additions , care , thought , and respect for the original design is honored . We had a balcony room overlooking one of the more quiet pools , that was lovely , the best part was the silent nights for sleeping ! I think the front desk staff reads their guests and places them where they’ll be happiest . Families seemed to be on first floors or different buildings , couples were nested on top floors . There are several pools , we were there in the August heat and appreciated the cooled waters from the “ boom boom ‘ adults only pool to the huge paradise family pool complex . Beautifully maintained with bar and food service , heaven . The meals we had at both restaurants were first rate in lovely settings . The lobby bar is gorgeous and while we were staying a tattoo artist’s convention was taking place , so we had an evening of the best people watching on a comfortable settee with generous cocktails in hand ! The huge outdoor bar is another sight for the eyes and a great place to spend an evening . The ice cream shop is really a gourmet food boutique , I wanted to buy one of everything . The true test of a five star resort though is the staff and this one is top notch ! Genuinely friendly good people . Every time I encountered a staff member on the property I was greeted and acknowledged and I truly appreciate that . We stayed a few days and only left to visit family …otherwise there’s no reason to step off this property . I’m not a big fan of Phoenix , too many freeways ! ….but I’m dying to return to this hotel !

The Arizona Biltmore stands out as one of Phoenix’s most iconic resorts. The property is beautifully maintained, blending historic charm with modern luxury. Rooms are spacious, elegant, and designed for comfort. The pools and landscaped grounds are immaculate — ideal for relaxation after exploring the city. Service is consistently exceptional, from check-in to dining, with staff known for warm hospitality. Its prime location near the Biltmore area offers easy access to excellent restaurants and shopping. A top choice in Phoenix for business trips, family vacations, or romantic getaways.

Jordan made our check-in genuinely worthwhile. As Gold Hilton members, we were upgraded to a quiet room tucked away from the chaos of a tattoo convention that just so happened to land on the exact same dates as our stay... a coincidence we didn’t mind avoiding. But paradise wasn’t perfect. We had pre-ordered breakfast for 5:00 a.m. to fuel an early hike. The hotel usually doesn’t deliver until 5:30, yet the team pushed to get it to us by 5:15. That urgency was appreciated. Unfortunately, when we returned from the hike about an hour and a half later, with the “Do Not Disturb” sign still clearly posted on our door, housekeeping had entered the room and thrown away all of our untouched breakfast. Thankfully, the manager, TJ, and the kitchen staff quickly prioritized us and replaced the meal at no charge. Still, it was an inconvenience. The larger concern wasn’t the lost food, but the fact that room service entered without permission. We had thousands of dollars’ worth of belongings in the room: jewelry, designer products, and personal items we wouldn’t have left out had we known staff would come in. I raised the issue with management. To their credit, the hotel owned the mistake. They apologized sincerely and corrected what they could. In the end, we felt taken care of. The property itself is beautiful, the staff are warm and attentive, and accidents do happen. On the brighter side, Renata’s Hearth was excellent with flavorful dishes and a lively atmosphere. Drinks at Wright Bar were strong, bold, and worth the price tag. Between the dining, the service recovery, and the genuine hospitality, it’s clear this hotel is run by a team that cares. Overall, despite a few hiccups, our stay was very positive. We’d gladly return. And next time, we’ll just keep an extra eye on the “Do Not Disturb” sign.

We have traveled to the Biltmore every year just before school starts as a last minute summer getaway. It is a beautiful hotel with finely manicured landscaping and tastefully decorated pool areas. This year we took advantage of the yoga class and the water aerobics class; they both were great experiences. Our daughter loves the water slides and the multitude of pools! The only reason we are giving a 4 instead of a 5 star review is that they changed the citrus club to adults only which meant that our daughter wasn't allowed in. One of us had to stand outside with her while the other went in to eat and then we would switch. Also, access to the spa used to be included with a citrus club room and that is no longer the case.