Robbie at the lobby was great!! He was so accomodating and friendly. The resort has 7 pools, one of which is adult only. Great drinks. An amazing restaurant with the best views of Phoenix. And the food was incredible. A lot of amenities! We will definitely be back !!

Our family really enjoyed this resort. The buffet breakfast at the restaurant was excellent with lots of choices for carnivore diet but you will find it hard to stick to seeing there are so many options. The resort was kept up very well, clean and in good repair. Parking wasn’t too bad when you figured the place out. To find our room we got a good tour as we drove around in this beautiful multilevel maze. Hint; know the name of your building and then read the signs. It’s easy, but we didn’t mind getting oriented. For sure take the trail that leads out from the pool and under the Street to the desert trails if you like to walk, There is a visitors centre to get water but bring water if it’s going to be hot. Swimming was great, with not a lot of people. It felt like we had the pool mostly to ourselves as there are so many areas that you can be pretty private. We never made it to the fancy restaurant on the top as we didn’t book in time. Hint: book as soon as you get there as it books up days in advance. Pickleball was great! The shop is very accommodating in lending out the rackets and balls. Room was great with pocket and regular door with bathroom in between. Toilet and shower are across hall from mirrored area with sink. Overall excellent and would stay again.

This hotel looked dingy and dated. The beds were very comfortable however. It smelled musty. We got upgraded to a suite, which the space was nice. Our bathroom had two shampoos and no body wash, so we went out and bought body wash. Easy to get lost there. The site is a maze and parking is not so easy. Not a place we would stay at again.

Our family spent over a week here. What a charming little city in the mountains. We are SO very pleased we chose this place. From the moment you drive into it, it's just an incredible sight to behold. I couldn't believe it. It may not be cheap, but it's well worth it. They have several pools, the fitness center had a nice one and a (very) hot tub which felt great. They have "The Falls" which are some bigger pools and a water slide, and before dinner time they have drinks and food that servers will bring you from Cascades Cafe. A good way to relax the day away. Be aware that this cafe closes down before supper time. Towels are in plentiful supply and were often warm, which was nice. Entering and leaving the resort is interesting, in that you have to go through these arches that are also a walkway to get to the lobby, so be careful as you drive through. People may be walking. If you're walking, be aware of cars. This place is literally built into a mountain - we were in the 4170's area, the highest point in the resort with a commanding view of the resort, and mountains immediately next to our room - amazing! The whole area had hewn rock of the mountain that was honestly pretty fascinating to just stare at - though I'm a lifelong rock hound. We even hiked over onto the mountain, and this I highly recommend if you are able and cautious. Take your time, you'll be rewarded with a view of Phoenix and the whole resort! The rooms were well laid out - ours was a double queen w/sleeper sofa, but the room with the double queens with a TV could be separated from the couch/living room/TV by some pocket doors and a double door. The sleeper sofa had a metal bar across it that was uncomfortable, as almost all sleeper sofas have, but it's an extra bed...buy a cheap mattress topper if needed for extra comfort. Our room and most every I saw had a small balcony, perfect for morning or evening relaxing, and for drying off swim clothes in the dry Arizona weather. This place does involve a LOT of hills/slopes, some rather steep. I got a great cardio workout walking to the lobby in the morning for some Starbucks. They have golf carts zipping about and be sure to watch for phones that can summon them to wherever you are (tips always appreciated). The shuttle drivers were so kind and polite. So - this can spare those tired legs or if you are less able to take all of the slopes and hills and walking. It was rough at first, but I grew to really enjoy the walking opportunities. Parking is a challenge overall, especially if you get back late. Some of the areas have you navigating your car through very narrow passages where people have parked their huge pickups or minivans in what look like "streets." Though I had a minivan, i never chose to parallel park in the narrow "streets" - it was just way too tight and I didn't need someone side swiping our rental. Drive slowly, our minivan made it - but just barely at times. With big cars, avoid going through the "streets" altogether if possible. I highly recommend getting familiar with the resort layout, as there were a few times coming back from sunset gazing and late dinners to full parking lots near our room - i just dropped the family off and went forth in search of parking. Then I had to find my way back to where our room was (I could have used a phone to get a golf cart/shuttle to pick me up though, but what fun is that?). The resort is that large and spread out and complex, finding your way to your room from an unfamiliar spot can be an adventure. Totally awesome, in my opinion. We ate at Pointe in Thyme on our 2nd to last night there, and wish we'd enjoyed it more. Food was great, has a vibe of an old luxury restaurant, beautiful woodwork. Service was phenominal. I cannot recommend this resort enough. It's been around a while, so yes there may be certain things that need updating and repair, but I wasn't interested in a perfect, brand new, sterile resort - I wanted charm, and beauty, and this place overwhelms with both of these. They had bundles of internet cable hung up in places, so they're clearly working on improving their infrastructure, and I saw maintenance actively repainting some areas of the arches and such to keep it looking fresh. All who I met seemed to really care about this place, and you. It's a resort experience like my youth, where service is important and you have someplace to wander and enjoy yourself. I am in no way employed by Hilton or otherwise compensated for this review. I'm just some guy who found this place and bundled it into an Allegiant flight into Mesa, AZ...and loved his stay. We're so happy to have visited this cliffside resort, and we WILL be back.

First impression is everything is broken or breaking. As we opened the dented beat up hotel room door to the room it was spacious and the room was in ok shape. No microwave. The fridge didn’t work and we had to prop up the tv with the hotel phones to keep it from falling over. It took 4 times contacting the office, 3 in person, to get the fridge fixed as our food was going bad. No, I didn’t want pack up a family of 5 to move to another room. Just go get that fridge and put it in my room! Not a fun way to spend family time going back and forth and making ur kids eat all the food incase they didn’t come fix it cause they kept saying they would. Finally at almost 9pm they did. The room AC barely kept it cool and it was on 70 outside. For the campus the lower part is nice and fits price point upper part is not good. Watch out for broken curbs as tripping hazards everywhere in parking lots. The main pool is nice but don’t bother eating or getting drinks at the pool cause it took over 30 mins to get drinks and the food took 1 hr. The pool area was not even half full. It was ok food and value but come on I am there with kids and they want their $8 slushies in a decent time. The water for the waterslide and slide pool is super cold and almost nobody would do it. Next day we go the Starbucks in the lobby and guess what’s broken? The steamer so they can’t make any hit drinks. Unreal Overall it was a big disappointment cause this was the most expensive hotel of our Phoenix trip. It’s two things that made me give them a bad review. Nobody took action when I said all my food is going bad 4 times and the service at the pool was so lousy. I definitely recommend staying somewhere else