Aleenta Resort & Spa Phuket

Our room was fantastic. Number 104 which is a beachfront large spacious room and bathroom with private pool. It was amazing to sit on the deck watching the sun go down and hearing the waves. Everything was new looking and kept beautifully by our loveable housekeeper Eye. Very comfortable bed and lovely linens . Pyjamas, robes and slippers provided, along with flip flops and a beach bag. Also a coffee machine, bottled water, kettle and refilled fruit bowl. The hotel is built on many levels with wonderful water gardens full of water lilies along the paths tended by a lovely gardener, I don't know his name but I enjoyed our interactions. Disabled access is available but I wouldn't say it is an ideal place if you can't deal with steps. The wc's are up steps and a long way back from the beach and main restaurant. Apart from the stunning location on an unspoilt quiet beach , the main thing that makes this place great is the friendliness and dedication of the staff in all areas. Too many to mention all of them but Lita in reception who welcomed us , the lovely breakfast ladies in the Edge, waiters Khun, Best and Yacht and beach guys Pla, Book and Grappa all really added to our stay. Food was generally good with a mix of Thai and western dishes but the breakfast buffet is the same every day, so on a 2 week break it became a bit boring. Things we didn't like were the price of wine which we thought was ridiculous compared to local prices and the lack of a bar to meet and chat to people. Although the ethos is very much about couples having privacy , it's still nice to have somewhere you can get to know other guests or visit for a drink before dinner. The lack of any sign of a manager in the dining room was at times a big problem in the evenings. On busy nights the staff, although trying their very best, were run off their feet and the senior waiter was serving full time. This meant there was nobody to oversee what was happening and we had long waits for food. This is not a complaint about the staff who were amazing but in a hotel of this rating one would expect an F and B manager to be on duty overseeing the smooth running. Its certainly what we have experienced at other similar standard hotels. In fact, there was no sign of any Management staff in the hotel for the 2 weeks we stayed there. The best hotels we have stayed in always have prominent hotel managers who interact with guests and are around to see what's happening. It was also very disappointing for a wellness brand that there was only one complimentary exercise class per person per stay. The impression on the web was that the first class of each day was complimentary but this was not the case. The cost of classes was about double what I pay in the UK, which when one is paying so much for the accomodation was very disappointing. I had stayed at Aleetna Pranburi many years ago and really enjoyed the complimentary daily yoga, meditation etc. The class I did attended had 3 of us. Not surprising! A free daily class would make a great deal of difference particularly as there is not really anywhere much of intetest to go outside the hotel. There is also no service to exchange money so get cash at the airport for tips and taxis etc.

We would not have booked this hotel if we had known what a challenge it is to get around. I have never seen so many steps. Some but not all have a handrail. Parents with young children have to lift pushchairs continuously. Our grand deluxe pool villa across the road was spacious and luxurious, with a huge bed and a splendid swimmable pool, but there were dangerous steps without a handrail leading up to the front door. The pool had no handrail or steps, preventing use by most children and many elderly and disabled people. The staff were delightful, notably Yacht in the restaurant. The food is often good, specially the a la carte breakfasts. The restaurant is too small for the number of users. Expansion into the upper part of the hotel is probably needed, not least to create room for a proper bar.

Excellent stay on a beautiful beach. We stayed in a loft room, which shares an infinity style pool right from the terrace, which was lovely. Service was good and very consistent, especially from our "butler" Anna, who helped us with bookings, reservations etc. Would like to stay again.....

We were very pleased with our stay at the hotel: the villa was gorgeous, the service was excellent, and everything felt very pleasant and comfortable. I would like to make a special note about the butler Ting, who assisted us throughout our entire stay. She was very polite, attentive, and carried out all her duties efficiently and professionally. Any small issues that arose were resolved quickly and discreetly, leaving us with a very warm and positive impression of the hotel and its service.

Alleenta is a beautiful hotel, wonderfully quiet on a vast beach. Beachboy PLA is fantastic. The only downside is the street. We had room 718, and it was right on the street, and we were occasionally bothered by street noise at night.