The Naka Phuket

Rooms are great, clean. Buggy service is every time on time. Reef is really nice and the overall service is top notch

We had a wonderful stay at this beautiful hotel. The property is well maintained and has a very relaxing atmosphere. We were happy to receive a complimentary room upgrade, and the view from our room was amazing. The food was delicious, and there were plenty of activities to enjoy. The staff were very friendly and professional especially Ying, who checked us in and explained everything clearly. We would definitely return again.

This was a hands down fantastic experience at The Naka Phuket. From check in through to room.service, housekeeping, transportation around the hotel through the buggy system, every aspect was on point. The room is very well appointed, clean and spacious. A beautiful view in a private setting with a private pool to top it off. Nothing was too much to ask of any of the staff, every single person was polite, professional and couldn't do enough to help with any inquiry or booking process. Food is 10 out of 10. Meka is beautiful and staff are amazing. What a view. Wira. Our favourite. An outstanding menu with exceptionally talented chefs. Delicious flavours and presentation. Great value for money in a hotel of this calibre. Stand out service from ICE. ICE you made our dining experiences just so personal and you are so professional. You are an absolute asset to the hotel as you really made our experience so pleasurable and personal as I mentioned. Whisky and the remaining staff in Wira are all lovely and very professional. Thank you for your hospitality. The experience has definitely left me confirming my return again. Service and professionalism from an entire team to make this such a seamless experience is overwhelmingly impressive and if this is the level you desire than look no further. Again thank you ICE. Thank you everyone for such an amazing experience whilst we were in Phuket. Andrew and Mandy. 322.

Absolutely loved the huge rooms, the floor to ceiling windows, was very modern, comfortable and well laid out The only negative would be they don’t have a full length mirror, but everything else was perfect Loved how modern the resort is it’s like nothing I’ve ever stayed in before. The Wiwa restaurant was excellent and the breakfast was amazing, everything you could wish for.

The villas are outstanding, a real "wow" moment on arrival! Incredibly spacious and such comfortable beds and a good large terrace adjacent to a decent size pool. One of the best I have stayed in. Would be difficult for those with visual impairment, though, as there is a lot of charcoal grey and tinted glass! Staff are absolutely incredible, so polite and everyone greets you with a smile! As others have said, the hotel is on quite a steep slope, though there are small vans/buggies running back and forth, which can be called with ease by telephone, from call points or by asking a staff member. The beach is stony to the extent that beach shoes are needed and even then access to the sea needs to be with great care. These are not just pebbles! Snorkelling opportunities are limited to high tide when there are plenty of fish etc. Not the best, depending on where you have explored previously, but worth a look! The hotel is great and relaxing with plenty of sunbeds and shade available, the pool is very impressive and quiet and the food (and presentation) is lovely. However we were on a "package" which included lunch and dinner, which was just one course from a set menu, which was the same at both meals. The package also included a cocktail but anything outside of that was chargeable (eg a beer) at prices which are ridiculous for Thailand. We stayed for 6 nights which was too long. The hotel is very isolated and activities therefore limited, which, together with the set menu became almost tedious! Three nights would have been enough. Three suggestions for the hotel: 1) construct a jetty so that guests can access the sea safely for swimming/snorkelling, 2) the "inclusive" set menu needs more variety (and possibly an option of starters, rather than solely main courses, which were often too big to do them justice; and 3) change the music in the restaurant/reception areas which was so repetitive that it became annoying as soon as you become aware (we could hear it from reception in our room and it drove me mad!). Having read my review, it feels rather unfair as this is a beautiful hotel with tremendous staff (hence the 5 star score!), I just think 6 nights was too long a stay.