The Pavilions Phuket

I stayed at Pavilions Phuket for seven nights in the Spa and Pool Pavilion. Upon arrival, I discovered that although the villa was spacious, the private pool was significantly smaller than what I had seen online. Additionally, the water quality was not very clean, with many small particles floating in it. My wife was concerned about this, so we did not swim in the private pool throughout our stay. The cleanliness of both the indoor and outdoor areas needs improvement, particularly the outdoor pavilion and bathroom, which had many suspicious stains that seemed to be moldy, and there were signs of wear and tear. The view from the room was disappointing; there was no sea view, only distant mountains and a construction site. Inside the villa, the only television was an old 50-inch flat-screen TV in the living room, with low resolution and very few channels available. While there was a large sofa in the living room, it, like the cushions in the outdoor pavilion, appeared quite dirty with many small stains, so we did not use it. There was no TV in the bedroom, which is not typical for a five-star pool villa. The lighting throughout the villa was very dim, insufficient for nighttime use. The bedroom design was also strange; there were no windows at all, resulting in a lack of views, and all four walls were covered with white curtains from ceiling to floor. The entire bed frame was surrounded by white curtains as well, which might seem odd or unwelcoming to some, resembling decor suited for specific occasions. In terms of the bathroom, the fixtures were outdated, with the bathtub's drain having unremovable yellow stains at the bottom. The shower had a loose connection that caused water to splash everywhere, and the water pressure was very low, preventing a proper shower experience. The cleanliness of the towels provided, including bath towels, face towels, and hand towels, also left much to be desired. Several times, I noticed dark yellow stains on some towels, so I had to be careful to select ones that looked clean. The mini-bar in the room provided only bottled drinking water for free; all other drinks and snacks had to be paid for, which is not comparable to other five-star pool villas that offer free beverages and snacks in their mini-bars. However, the dining options were somewhat better; although the breakfast selection was limited and there were no freshly squeezed juices, the staff's service was commendable. Other staff members greeted guests with smiles and maintained the friendly attitude typical of the Thai hospitality industry, which deserves praise The check-out arrangement requires significant improvement. Due to flight scheduling, I requested a late check-out of one to one and a half hours. However, the responses from both the lady duty manager and the assistant front office manager Sol were mechanical: "According to the rental policy, the check-out time is precisely at 12 PM. We cannot arrange for a late check-out as all the rooms at the hotel are fully booked, and you must leave before noon." The hotel check-in time is 3 PM; that’s three whole hours planned to clean one room from noon to 3 PM. In reality, the housekeeping staff could simply clean my room later. My family and I travel to Thailand every year, staying in five-star pool villas such as Banyan Tree, Anantara, Ayara, Sri Panwa, etc. I have never experienced such a check-out situation before, receiving such a mechanical response devoid of humanity. Given the issues with the facilities mentioned above, I believe I will not return to this hotel in the future, as its value for money is low. Compared to the services, facilities, and environment offered by other truly five-star brands, it falls incredibly short! 在Pavilions Phuket住了七晚，住的是Spa and pool pavilion，到步後發覺villa雖然面積大，但私人泳池面積與在網上看到的明顯細了不少，而且水質不甚清潔，有很多細小微粒在水中漂浮，我太太怕不乾淨所以整個旅程沒有在私人泳池內游泳。 室內室外範圍清潔有待改善，特別是室外那個涼亭及洗手間浴室，有很多疑似發黴的污漬，亦有殘破現象，不像其他五星級pool villa的規格，由房間望出去，完全沒有海景，只有遙遠的山景及一個建築地盤景觀。 整個室內只有客廳有一部用了很久的50吋平面電視，解像度很低，而且可選擇觀看的電視台亦很少，客廳有大梳化，但和室外哪個涼亭裏的軟墊一樣，看上去非常不清潔，有很多細小污漬，所以亦沒有使用過，睡房內是沒有電視的，這也不像其他五星級的pool villa，整個室內的燈光非常暗淡，晚上肯定是不夠光線的，而且睡房的設計很奇怪，首先是整個睡房並沒有窗戶，所以沒有景觀，而且四幅牆由天花到地下都用白色窗簾包圍住，睡床床架的四週亦有白色窗簾，相信這種設計會令某些人覺得古古怪怪，不太吉利，像是某種場合見到的擺設！浴室方面潔具亦破舊，浴缸底部排水有黃色斑，洗不去的，浴室整套花灑有鬆脫的現象，擺來擺去，開水時水花四濺的，水壓亦非常不夠，不能享受渡假時應有的沐浴感覺，提供的浴巾，洗面巾，抹手巾的潔淨程度亦有待改善，有幾次發覺毛巾有呈暗黃色的污漬，所以每次都要小心地揀沒有污漬的毛巾使用。 房間內mini Bar除了樽裝飲用水是免費，其他所有飲品食品都是要付費的，與其他五星級Pool Villa Mini Bar內免費提供所有飲品及小食，實在沒法比較，其他餐飲方面是比較好的，自助早餐雖然揀擇比較少，亦沒有鮮榨果汁提供，但員工的服務態度很好，其他外勤的員工見到客人亦充滿微笑，服務態度亦好，保持泰國旅遊業一貫的親善態度，值得一讚。 退房安排有極需要改善地方，因航班關係我要求延遲退房一至一個半小時，但得到當值經理及副前堂經理的答覆都是機械式的：根據租房章程退房時間是中午12時正，因為我退房當日他們酒店的房間是全部租出，所以不能安排延遲退房給我，一定要我十二時前離開，這間酒店的登記入住時間為下午三時，由中午12時至下午三時，整整三個小時執一間房？其實只要房務部安排遲一些執我間房便可以了。 我和家人每年都會去泰國渡假，每次都會住五星級的Pool Villa，例如Banyan Tree，Anatara，Ayara，Sri Panwa等等，從未試過有這樣的退房經歷，收到那樣沒有人性化的官腔回答，加上上述的設施問題，我相信我以後都不會再光顧此間酒店了，因為性價比低，比起其他真正五星級品牌的服務，設施，環境差得太遠！

Wake, eat, lounge, repeat - it’s paradise on earth! 360 Bar is the ultimate sunset spot, and breakfast at Firefly sets the day up perfectly. The staff looked after us so well, no matter the time of day,

Beautiful hotel/resort. The entrance gates open and you see a long driveway with pretty lights leading up to a Buddha. The welcome is really relaxing. The resort is well run, clean and feels luxurious. The staff go well beyond what you would expect and at all times are attentive and welcoming. We ate at the hotel every night (there 4 nights) and the food was very good. One night we had room service. The rooms are huge compared to European standards and the en-suite bathrooms are amazing and include an enormous bath. The staff bring a golf buggy to take you around the resort. Breakfast is good and served by the pool. The only downside is that the hotel is quite remote and there is a lot of construction work going on. You don’t really hear it but in a few years there will be many hotels nearby. Phuket town is a long taxi ride.

Stayed in this resort recently. We were impressed by the resort entrance the moment we arrived. Greeted with welcome drinks and a 5 star service by the staffs. Khun Ja-Aey and Khun Meow stood out most with their services. They are so friendly and always ready to help. Also Khun Nueng who drives us from point to point in the resort. Overall is an unforgettable experience and we are planning to return soon.

I loved it here, amazing experience and the staff are very friendly… my husband says we will come back again !! Thanks Pavilion team for this experience and thank you jimmy