The Pavilions Phuket

From the moment we arrived at the lobby the staff made us feel special and welcome. The staff are really helpful , you have to download an app and you can text the front desk and they reply within a couple of minutes. You can also arrange for buggies to come and pick you up and drop you off. The pool area and firefly restaurant were lovely, the rooms were clean and spacious and also they smelt lovely. The restaurants have really nice interior and views, slightly pricey compared to where we have been in Thailand but cheap compared to what you’d spend in the UK for the same thing. We didn’t do much outside the hotel due to how nice the hotel is. The location is quite out the way so if you’re looking to do a lot of sight seeing maybe this hotel isn’t for you. Bang Tao beach is nice, lots of water sports, beach clubs and restaurants. The market was ok, nothing special but did have some really nice food there. Overall probably the best hotel I’ve stayed at, would recommend to anyone except someone who definitely wants to sight-see.

First of all, I would like to clarify that the staff were brilliant and could not have been more attentive and polite. Golf, Park, Nui, Saeb and Sam really looked after us. The staff were unbelievable, however, what really ruined the holiday for us was not being told that paying for an ocean view villa, you would be looking directly over several massive construction sites. This was not mentioned to us before we arrived and when we complained about having no warning for the monstrosity we had to stare and listen to all holiday, we were told to effectively deal with it and that they didn’t work on Sunday and finish at 1700. I have video evidence that they will work well until 1900 with flood lights, large cranes and drills working all throughout the day. It was incredibly loud and I did not anticipate having to shout for my partner to hear me on our relaxing romantic holiday at 0730 each morning. As previously mentioned, we paid extra for the room with an ocean view, a deciding factor for our first holiday together in two years. A real shame and this will affect anyone who is booking any of the villas 1 to 20. So double check!

Nice hotel, which accomdates our family of 3 plus a helper. Very spacious room, nice food, good location, and most important of all, great services from very nice staffs (thank you Sol and the team for creating the home-coming atmosphere.)

Pavilions is a fantastic hotel. Even the smallest rooms are enormous and so well equipped. The location is truly beautiful and the bars, restaurants and pool are all amazing. But best of all is the staff - so polite, kind and courteous. From what I saw of other hotels in the BangTao area - close to busy roads or construction - we struck gold when we chose Pavilions.

We have had an absolutely amazing time here at The Pavilions. The staff have been so amazing and fulfilled every request. We weee upgraded to a family villa with a huge pool and it’s the best place we have ever stayed at! The views are amazing! Everyone at the hotel is so friendly and really made our stay special. It was my daughter’s birthday and they decorated the room and gave a birthday cake. We have had an amazing experience and u would recommend it for anyone!