Phuket Marriott Resort & Spa

We were in Honeymoon, and have had the best vacay ever. The waitress are the best, the cleaning in rooms is done every single day, the food is excellent, everything was so good. The people from there are so kind, always smiling and asking you if everything is ok. Especially JARAT, the magic man who is the best, and the funniest guy ever!

The hotel is on a quite area of Nai Yang beach.Beach is not at all crowded and the water is very shallow for several 100 meters during high tide. Nice sandy bottom so easy to get out the wave breaks. Best for families looking for a peaceful getaway. It's not close to the Island's night life such as Patong beach. It's close to the airport- you can see the planes take off, but you can't hear them. What we especially liked was the pool access rooms where the back porch has direct access to the pool. The pool outside the room is shallow- less than 3 feet deep- so it's perfect for young children to learn to swim. The service is also what sets this place apart. Everyone we passed greeted us with a smile and a Sawadee. The wait staff at breakfast was very helpful and friendly. One, nick named "Jiwwy" was in love with out 8 month old. She played with her and even brought her local treats the following day. The front desk staff was equally friendly. We had a evening flight and they were happy to extend a late check out. It helps to have Marriott status. The spa was also very well run and the two massage therapists we used were well trained and experienced. Overall, a very pleasant, peaceful stay at a well run resort.

The resort is located 2 km outside Mai Yang (Beach). You can go by feet about 15 min. to Nai Yang Beach (main Area) when the tide is low and 10 min. by taxi for about 165 Baht. The staff is very friendly. We booked a room with direct entrance to the pool. also nice view into the garden of palms and all the exotic plants.

Basically the resort is nice and all the staff are friendly, but some points make me feel not happy at all. Especially the receptionist was not able to find my old Marriott Member ship number in the system, this can happen but every time she told me she will handle it directly, finally we left and it was not closed. The prize I paid for is not equal the value is finally my feeling. There are better resorts for the same prize. The season was not perfect, The sea is miles away. Touching seawater needs a long walk. Finally on the day of departure we left at 1:20AM with the car arranged by the hotel. First the booked breakfast was not prepared and we left without, secondly the driver was unfriendly. A small goodby and thanks would be ok, but he left without saying anything.

We are regular visitors to Phuket and always stay at Marriott Brands so when we saw a new property had opened we decided to try it. The welcome was professional and friendly and the room clean, well furnished and comfortable. The bathroom modern and fresh. We had a room with a Cabana by the main pool area which was lovely. The pool is stunning and the beach area very safe. We ate in both restaurants at the Hotel and enjoyed the meals. Happy Hour in the beach bar was good value. The breakfast was a buffet and very well stocked with all kinds of foods suitable for all. The staff were mostly delightful, and several remembered us from previous stays at another property where they had worked previously which was lovely. The hotel has a "small" resort feel to it which suits us, but it is very quiet so may not be to everyones taste. We loved it though as it was so relaxing. My one criticism would be that the pool attendants were not very proactive, preferring to sit behind their desk on their phones rather than attend to guests. Very unusual in Thailand and not typical at all of the rest of the hotel as the staff were very attentive. As Marriott Elite members we felt recognised and appreciated.