Sri Panwa

Checked into room PS19 on the west end, room was super humid and damp, bed was so damp it felt like sleeping on wet clothes. Air conditioning sounded like an engine hard to sleep. The outside balcony was super slippery due to the humid conditions you can really slip and hurt your side. The ladies at the front desk that night were super. I apologize but the girl whose name starts with a “D”, flawless English, had a smile and explained the room features very well. They changed our room to Yaya room, a little better but room was just as damp and bed sheets felt wet. Worse yet my gf was allergic to this dampness and her face was breaking out having allergic reactions after sleeping on the bed in the previous room. They brought a dehumidifier into the room, the tank fills up in 2 hrs so you know how bad the humidity is. Another young girl, I apologize again, her hair was split in the middle and had a ponytail, she was super also, arranged the room and saw my gf was upset about the allergic reaction to her face and my gf was saying in Chinese she wanted to check out, the lady understood the Chinese and understood the concern, I told the lady we will try this room for a night and if it’s still bad we would need to move to another hotel. 10:30am the next day after breakfast the room condition did not get any better and we talked to the front desk. Waited 45 mins for the manager to come, his name was King Urupong. He explained all the rooms were the same. He said no one ever complained, that we were the first. He recommend that he bring 5-6 dehumidifiers into the room, this guy is an absolute clown. He said no one ever complained about the dampness and he wanted me to have 5-6 dehumidifiers in the room. He said the hotel has 100% non-cancellation and non-refundable policy because it was booked via Trip.com. I told him I am a diamond plus top tier level on Trip.com and asked if they email the hotel to refund would that be ok, King said yes and that once I contact Trip.com to let the front desk to know to handle. I proceeded to contact Trip.com to process the cancellation and then also booked another hotel. When I was checking out the front desk that they wanted to confirm with King, I said sure. King then said that he did not agree to this and that he believes in himself. What does that mean I have no idea. I asked him to come down to speak to me again. The front desk said he was at the police station attending to his own personal manners. I spoke to him over the phone and he said nothing can be done and I asked him if I can speak to an assistant manager and he proceeded to hang up the phone. This guy shouldn’t even be a manager, has no managerial skills and lacks any customer attention, absolutely horrible. I hope no other hotel would even consider hiring this clown. He attends to his own personal manners first. Why are you busy attending to your own personal stuff during business hours. I have concluded his English is poor and he had no idea what he agreed too. Why would you leave if you agreed to 2 nights refund and then say no if you didn’t even handle the situation. I told the front desk he was lying and then King asked me if I booked another hotel yet. I said of course I did because you said ok and understood the situation. He then said 1 night refund. Originally it wasn’t possible and then he agreed 2 nights and now 1 night. I said this doesn’t work, I waited another 40 mins for the assistant manager to come and explained to him the situation and then he said we can refund you 2 nights and a lady manager will come to see me in 40 mins. The lady manager comes and said none of the managers said two nights refundable and all they can do is refund one night. I was speechless, wasted 3 hours and two male managers with poor English who shouldn’t even have managerial positions. The lady said the weather outside they cannot control and if in the room the air con is on 12 hrs then the bed sheets will be damp. Honestly if you turn off the air con you’re going to get mold. Maybe invest in some better infrastructure and air con, other hotels not like this in Phuket. I knew that I was not going to get anywhere and that we had to leave the hotel regardless because of my gf’s allergic skin condition to the temp in the room. I knew they weren’t going to pay for the dermatologist consultation either. For the two ladies that were excellent and their English communication was fantastic one of them even knowing Chinese they should be managers compared to the incompetent men. You ladies will never learn from these male managers whose English is so bad they don’t know what they agree too or say. If the lady manager has any clue she would promote these two ladies to managers. And if not, they should consider other high end hotels in Phuket where they will learn and grow and get paid better. If they can handle the zoo that is Sri Panwa they would flourish in a better environment serving more high end clients as they have all the ability to succeed. On a side note, I moved back to the hotel I originally stayed at, they immediately recognised me and was surprised to see me back. Even though last minute booking i paid a fortune the service at this hotel is excellent and they upgraded me both nights. This is attentive and fantastic service and will be a repeat customer. This goes to show a hotel that is just in it to make a buck and don’t care for the client experience and don’t care for repeat business, very short sighted. This is the worse absolute experience I have ever encountered and that is why I have made this post to let others know this is what you will experience at this hotel

Our stay at Sri Panwa Phuket Luxury Pool Villa Hotel was truly exceptional and exceeded our expectations in every way. From the moment we arrived, we were welcomed with genuine warmth, professionalism and outstanding hospitality. The service throughout the hotel was consistently friendly, attentive and discreet. Our pool villa was simply breathtaking – beautifully designed, incredibly spacious and luxurious, with a magnificent private pool that made the experience truly unforgettable. The attention to detail and the stunning views created a perfect sense of privacy and exclusivity. Sri Panwa is also an exceptional location for a wedding. The breathtaking views, elegant atmosphere and outstanding service make it a truly magical setting for such a special occasion. It is a place where unforgettable memories can be created. A special mention must also go to the excellent breakfast buffet. The selection was beautifully presented, high quality and offered something for every taste. Everything felt carefully selected and prepared. Overall, Sri Panwa is, in our opinion, one of the finest five-star hotels in Phuket. The combination of spectacular accommodation, exceptional service, an unforgettable location and genuine Thai hospitality makes this hotel truly special. Thank you to the entire Sri Panwa team for a wonderful and unforgettable stay. We will certainly return and can highly recommend Sri Panwa to anyone looking for an exceptional luxury experience in Phuket. ❤️🌴

It is one of the most beautiful place in the world plus the amazing staff, they are very helpful, friendly and lovely specially my Muslim brothers here. It is really exceeded the expectations.

⭐⭐⭐⭐⭐** *“Absolutely breathtaking! Our stay at the Best Sea View Hotel Villa was nothing short of magical. The views from our balcony were stunning, especially during sunrise and sunset. The staff was incredibly friendly and attentive, making us feel right at home. The villa itself was luxurious, clean, and equipped with everything we needed. We loved the infinity pool overlooking the ocean. Highly recommend for a romantic getaway

My first time in Phuket and also my first stay at Sri Panwa — everything about this hotel is absolutely gorgeous. From the moment we arrived, every staff member was incredibly kind and provided excellent service throughout our stay. Special thanks to Khun Tan (Trainee), who handled both our check-in and check-out so professionally. He was truly outstanding! The bed was super comfortable, and all the room amenities felt brand new and luxurious. The pools are huge, and there are so many activities to enjoy within the hotel. The bar and café feature a beautiful rooftop with stunning panoramic views. We also had dinner at the Thai restaurant “Baba Soul Food”, and both the food and service were excellent. Such a memorable experience — definitely one of the best stays in Phuket!