Sri Panwa

Firstly if I could give this place 4.5 stars then I would. It is in a great location, I have stayed in this area before. It is a little far out from the airport and main shops, but if you like a quiet area then this is a good spot. There are some local restaurants but no hustle and bustle. We booked the penthouse suite, and the space was perfect giving our baby the opportunity to crawl around freely. The room was beautiful and clean, the decor was lovely. There were some improvements to be made. 1. The pool was not heated, and one of the lights were not working therefore not fully lit up at night. Having a heated pool during colder months would be perfect for use. 2. There were odd rusty areas around some tiles on the pool, I think for a luxury hotel this needs to be looked at closer and maintained better. 3. The food options were vast, but quality could have been better. Very mediocre food at breakfast and room service. 4. Service at the hotel could be improved, a few things to mention. 1. Communicating with some staff was very difficult as their English was very limited, for a luxury hotel I expect all staff to have excellent communication skills as I have stayed at many luxury hotels and this is key. 2. I ordered food to the hotel and called down to reception to inform them, they agreed to bring the food up and I specifically asked not to ring the bell and knock on the door quietly as my baby was napping. My order placed showed delivered on the app, 10 minutes had passed and no one had brought the food up to me. I rang back down and I was told that the food will be brought to me now, I don’t understand why they didn’t bring it immediately, my food had obviously gone cold as this was now 15 minutes later. They arrived and did not follow instructions and rang the doorbell and woke my baby. If there is another parent reading this you would understand my frustration as nap time for my baby is very precious and once woken when he isn’t ready the whole day goes pear shaped - and it did! 3. I had booked the penthouse which included a kitchen area, but no microwave was provided and I was told I can’t have one in my room, but the villas with a kitchen area have a microwave? Anyway, I asked staff at reception upon check in where I can heat up my babies food during meal times, I was told that I can at the restaurant but there’s a charge of 1000baht each time, that’s almost £23! I was astonished and questioned it, and I was told that’s just the charge. I then asked another member of staff about this and questioned why it was so expensive, and how else can I feed my baby as the hotel doesn’t provide baby food. She was nicer about it and said she will check if the charge applies for baby food, she rang to the room and informed me there would be no charge which was helpful and the issue was resolved. However I am making note of it as this left a distasteful feeling as we arrived to the hotel, the first member of staff was not willing to check for me and just basically told me to suck it up without using the harsh words.

Friendly and courteous staff. Service was impeccable. Clean rooms and pool. The kids liked the games room. Food at the hotbox was delicious, grilled to perfection. Views from Baba nest was breadth taking. The grounds were clean and well maintained.

A huge thank you to Khun Almond, Khun Aon, Khun Title, and Khun Pang for taking such wonderful care of us. We were truly impressed with our experience this time. The staff were highly professional and attentive, making us feel very well looked after. The atmosphere was also excellent, creating the perfect setting. Everything was simply flawless.

Best experience eveeeer , can’t decide what i loved the most , the food or the view or the vibes , i really enjoyed my time there ♥️

This is not my first visit and this will not be last too. Because Sri Panwa and team takes it to the next level with their top notch hospitality and activities. No other words to describe our satisfaction.