The Surin Phuket

The best hotel in Phuket . We have been spoiled by all staff in hotel, 5 stars service. Special thank you to Andrew (executive assistant manager) , how he looked after guests . Food, beach, drinks, spa, room , location-all in high level. Dream vacation.

f you’re an 80-year-old man who walks with a cane or has serious mobility issues, this resort is probably not for you. I’m 69 with mild emphysema, and it was perfectly manageable for me, but be warned: there is no way to get anywhere on this property without going up or down a long series of stairs. Period. This is one of the nicest resorts I’ve ever stayed at. Thai people in general are more considerate than Americans, but even with that in mind, I was amazed at the level of service here. After four days, I still couldn’t believe how every single staff member genuinely wanted to help you and truly seemed glad you were there. We stayed in a one-bedroom cottage that I believe was called the Superior level. It was close to the lobby, which helped reduce some of the stair climbing. Getting down to the beach and back up does require a lot of stairs, but every step was worth it. The cottage was immaculate. The bed was extremely comfortable. The layout was smart and thoughtful. One of my favorite things was the air conditioning. In most hotels the AC is loud, the compressor kicks on and off all night, or the vents blow directly on the bed so you wake up with a dry throat. Not here. This system was quiet and steady, just gentle airflow across the cathedral ceiling. It cooled the room perfectly without hot or cold spots. The second room, which included the toilet, sinks, shower and changing area, was generously sized and beautifully designed. The hotel photos make it look like the room comes with a small 24-inch TV, but the one in our room was at least twice that. I’d estimate around 47 inches, high-definition, and very nice. The beach was absolutely amazing. The water was crystal clear, the temperature was perfect and it was one of the most relaxing beach experiences I’ve ever had. I am not usually someone who sits on a beach all day, but I did every day because it was that enjoyable. When I return to Thailand, I will absolutely stay here again. Breakfast was everything you’d expect from a true five-star resort and the evening meals were excellent as well. We rented a car so we could leave for lunch or explore, but keep in mind that the resort sits by itself. You cannot simply walk from your room to grab something to eat or shop somewhere. If you want to go into town or visit other beach areas, you will need transportation. Overall this was one of the finest resort experiences I’ve ever had. There are a lot of stairs, but every step was worth it.

We visited the Surin late October for a family wedding and a bit of beach R & R. This was our first experience of Thailand and it was a very enjoyable one. The resort staff were first class, polite, attentive and couldn't do enough for you. The room we'd been allocated (room 321) was lovely, with a partial sea view. The breakfast buffet was superb, as was all the food to be fair. The 4 night experience was truly fabulous and the wedding was exceptional. The memories will last forever. We loved the private beach, pool area and beach bar. The only little issue was the amount of steps to get to and from your villa but we were warned beforehand and the buggy staff did their best to take you as far as they could on 4 wheels.

Amazing stay in a dream atmosphere with a paradise private beach and perfect pool/outdoor area. Staff was super nice to our daughter and us as well.

One of the best hotels we‘ve stayed in, definetely a great opportunity to relax and enjoy Thailand. We had the deluxe beach suite and it was just stunning. Everything was spectecular, except the breakfast could be sometimes chaotic (20 minutes for a coffee, lost orders) as they only open until 10:30am with a rush coming at 9:30. Definetely would recommend to stay there!