Thavorn Beach Village & Spa

Thavorn Beach Village Resort & Spa is promoted as a 5* resort. This is a clear misrepresentation! My boyfriend and I spent a week in Phuket and made the regrettable mistake of booking at the Thavorn. We've been to 500+ hotels combined and this is by far one of our worst experiences, not because one mishap but because of repeated neglect, sanitation failures, and broken promises, ESPECIALLY for a hotel that advertises itself as a 5*. The main issues we faced were the following: 1) Check-in & Service Extremely long and inefficient check-in Our luggage were delivered to our room after 30+ minutes, after we had to tell them to bring them over How is this a 5-star hospitality? 2) Cleanliness & Housekeeping (looking at other negative review, this seems to be a common issue) Our room was dirty on arrival 4 days of no real housekeeping despite nightly complaints: No new towels Bed half reset Same dirt on the floor every day 3) Water & Plumbing (a huge health & sanitation hazard) the water from the faucet was brown the toilet were not flushed poorly or not at all 4) Breakfast Buffet average quality, the items were defrosted and presented as fresh and the dishes were diluted with water to increase volume (I saw someone from the kitchen adding water in a number of pans at the buffet) 5) Wi-Fi It worked 1 out of 3 times and was very unreliable enough that we had to rely on personal mobile data 6) Post-checkout Shower Room (after checking out, we had the option to use a shower room to freshen up before headed to the airport): it was clearly not a room for customers (I suspect it was a room for the housekeeping staff?) there were towels everywhere, opened bags of crisps, and other food and trash not cleared Just plain unsanitary and disrespectful. 7) Gym It was closed for 2 full days with no notice until the day of... The equipment was damaged and disorganized eg. the weights were never re-racked, no towels or disinfectant to wipe off sweat, thankfully I brought my own sanitary wipes to clean before and after myself but I saw several people who were just using without cleaning. Gross. The Management's response was EXTREMELY disappointing. We raised our concerns directly with the hotel staff every night - the staff was very unprofessional, they were dismissive, ignored the requests, and took zero accountability. DO YOURSELF A FAVOUR RUN AWAY! There's SO many nice hotels in Phuket, and I truly regret not doing more thorough diligence.

The atmosphere is amazing. The staff here are incredible. Everyone is lovely the landscape and the beach. The pool is amazing. Nothing much to complain about. Paula was our server in last night and did amazing.

Beautiful resort. Cocktails are amazing and food delicious. Staff are so kind and helpful. Jan is wonderful and taught my son how to eat a coconut the Thai way. Would recommend this place

Reception staff are great and did their best to accommodate our every request. The petting zoo is a hit with young and old alike, the beachfront location is unbeatable and the swim up bar is awesome. Special mention to Jan at the Crocodile Bar & Grill. Jan is always happy to help with anything you need and one of the nicest people I've ever met. This is our second time here and we will definitely be coming back again soon!

Absolutely loved the pool with secluded spots right outside our room for an early morning dip. The breakfast was an amazing spread with the opportunity to try the local cuisine (thai iced tea included!!). The Marisa restaurant has excellent food and their mango sticky rice with ice-cream was a delicious dessert. The rooms are very spacious and all ammenities provided. The staff is very polite and hospitable including Ked & Mind at the transport desk who helped us use the hotel shuttle (which was great and took us to the Jungceylon mall very close to the Patong festival area and Patong beach, as well as Kamala beach). Sese at the reception helped us out too and was very kind. Our golf cart driver was also very friendly and polite. We enjoyed the petting zoo with a variety of animals - land and sky. The gym is a bit limited as there are no weight-lifting machines, but plenty of threadmills, a punching bag, and table tennis which we enjoyed playing together.