Twinpalms Phuket

From the moment you arrive at Twinpalms Surin Beach, you know you’ve found somewhere truly special. My partner and I have been returning to this idyllic haven for the past three years, and each visit somehow surpasses the last. It’s not just a resort, it’s our home away from home, where the warmth of the staff, the beauty of the grounds and the flawless facilities come together to create pure magic. The resort’s lush grounds are immaculately maintained which is a testament to the dedication of the ground staff. Palm trees sway gently around the stunning pools, which are always pristine and inviting. Whether basking in the sun by the water’s edge or enjoying an evening swim under the stars, the atmosphere feels both surreal and deeply relaxing. Our room, as always, was spotless. You can truly feel the pride the housekeeping team takes in every detail. Waking up here, with the soft sounds of nature all around and the ocean just moments away, is an experience we cherish each stay. What truly sets Twinpalms apart is its exceptional staff. Under the thoughtful stewardship of Khun Ek (Alex) and Khun Chatwarong, the entire team radiates warmth and genuine hospitality. There’s a joyous ethos here that is reflected in every smile and every thoughtful interaction. You’re never “just another guest” you’re welcomed like family, and it’s this authentic connection that keeps us coming back. We must give special thanks to Supisa, who is simply wonderful. Her attentiveness during breakfast is unmatched, along with the other staff, she always greets us with a radiant smile and remembers exactly how we like to start our mornings. She even surprised us with some Mangosteen fruit which she knew we would enjoy, a gesture that sums up the heartfelt care you can expect here. Chef Non consistently delights, from the fluffiest scrambled eggs to the mouth watering sweet treats, he serves a delicious breakfast spread with both Western and East Asian options... and the coffee is hands down the best in Phuket! Beyond the resort itself, Twinpalms’ collection of exceptional experiences elevates each stay. Catch Beach Club is a must!! The vibe is fantastic, with its iconic DayBeds overlooking beautiful Bangtao Beach. Sip expertly crafted cocktails, savour fresh food, and enjoy the perfectly curated music while the staff ensure you never want for anything. The Friday Night Buffet is not to be missed... the delicious food, vibrant fire shows, and dancers create an atmosphere that’s pure holiday bliss. Albert and James made our time at Catch extra special, as did so many others from Twinpalms Surin Beach itself like Yaya, Reemoot, Shah, and Titipol, to name just a few. Having Surin Beach right on your doorstep is an added blessing, serene and more tranquil part of the island, its powdery sand and clear waters inviting you in for a swim or a sunset stroll. For a change of scenery the Lazy Coconut and Shimmer at Monzure offer even more ways to indulge and unwind. Each stay reminds us why Twinpalms Surin Beach is our personal paradise and why we will always return. It’s the people who make this place shine: warm, genuine, and passionate about what they do. They’ve given us memories we’ll cherish forever!! Celebrating my birthday here each year is a true blessing, where they always go above and beyond with surprises and heartfelt gestures. Thank you, Twinpalms, for giving us not just a holiday but a true sense of belonging. We cannot wait to return next year and see our extended family once again!! Room 48, Jonathan & Rekha ❤️😎🌞🌴🙏

Amazing place to stay . Best hotel we have stayed in so far . Amazingly friendly staff especially Bank who organised everything for us . This is our second time here - will be back for more next year

A fabulous hotel and staff. We stopped in one of the duplex rooms with pools and were a family of 2 adults, 2 children. Our stay was fabulous. The hotel was pristine. Everything was taken care of and no trouble to anyone. The WhatsApp service from Pisit and his help throughout the stay to ensure we had a perfect stay was superb. We enjoyed massages, floating breakfast, a yacht day cruise and the shuttle services to both Shimmer and Catch / Lazy Coconut were well utilised. The breakfast was super with a great offering of foods. Overall our stay was perfect.

This was my second stay at this resort and as before I had reserved the Presidential Penthouse Loft for the stay of my family and I. Our personal assistant Bank was there to greet us and settle us down smoothly, once again showcasing her efficiency and hospitality. The breakfast at this hotel is simply superb with a wide variety and great quality of food. The resort itself is huge and very well maintained under the direct supervision of Mr.Alex who manages the property. There is just nothing I can fault in the quality of the accommodation and service, I now look forward to my next stay. Hopefully someday soon. Thank you Mr. Alex and thank you Bank for your great personal attention during our stay.

We stayed at the hotel in April and booked using a combination of Hilton points and normal payment. After reading some of the last reviews I didn’t know why to expect. To say I was pleasantly surprised is an understatement. From the moment my wife and I entered the property we were treated with such kindness and hospitality. As. Hilton Diamond member we received an upgrade to our room which was a great touch. The room was spacious and had everything needed for our 4 night stay. The pool area was awesome with plenty of loungers always available. The breakfast was incredible and we were always greeted with a warm welcome. I’d recommend this hotel to anyone visiting the area as it is luxurious but with the personal touch like getting a choice of pillows at check in and a choice of the type of flower you would like in your room. Thank you! Thank you again for a wonderful stay, I’m sure we’ll be back when we next visit Thailand.