June 19, 2017 for 3 nights for 2 adults.
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Twinpalms Phuket in Phuket, Thailand
Phuket’s Most Exciting and Stylish Contemporary Resort, located in a tranquil and exclusive environment, 175 meters from Surin Beach, 25 minutes away from Phuket International Airport, in an area with one of the most beautiful stretches of golden tropical sand in Phuket, often referred to as “millionaires’ row”.
Twinpalms offers the comfort of luxury resort, combined with the relaxing tranquility of a secluded getaway. There are only 97 luxurious and spacious Residences, Suites and Rooms, each surrounded by palms, and featuring a private terrace facing the pool with garden view. Among which, 21 unique apartments are designed to lift to your spirits with a generous space and private pool. With a brief to produce a property that has an integrated landscape, the “Contemporary Tropical” design and landscaping incorporate a stunning, world-class water garden. For your dining pleasure, we offer: the ORIENTAL SPOON Grill & Bar, the PALM, the HQ BEACH LOUNGE - dining with beach-side experiences, the POOL BAR - with pool-side experiences, & the WINE ROOM.
Location of Twinpalms Phuket
Nearest Airport: HKT
Amenities for Twinpalms Phuket
- General Information
- 97 Guest Rooms
- Poolside Dining
- Wine Bar
- On-Site Amenities
- Beauty Salon
- Spa Services
- Gift Shop
- Fitness Center
- Butler Service
- Beach Access
- 2 Outdoor Pools
- In-Room Amenities
- Private Terraces
- Elephant Trekking
Reviews for Twinpalms Phuket
My friend and I went there for 10 days, in the beginning of May 2017, I'll start with what I enjoyed very much: - Loved the way we've been greeted, with a delicious cocktail and a handmade jasmine bracelet that smelled absolutely beautiful, I actually kept it by my bed for two or three days after as it smelled so good. - The rooms are large and comfortable and we have been upgraded to one that had the pool on the terrace, which was really really nice, you can dip your feet in the water from your own terrace and I think that it is a must. - The pool itself is beautiful and very nice to use whether it is sunny or rainy. Since we arrived at the beginning of the raining season, it was very pleasant to have this option. - The staff were always there to help if we needed. - The toiletries smelled lovely, and the containers were minimalist and just the perfect size. - Internet is really good and very very fast speed! The things that can be improved: - I personally love food, so the breakfast has a big big impact on how I will feel about a hotel. In this case sadly I was not transcended. And I don't think I am being difficult, because I have been blown away before. But I was very sad to see that there was not that many 'healthy' options, such as Chia puddings, soya, almond, hazelnut milk to which you can have access to by yourself. I am personally vegan and I avoid gluten whenever I can, so it was a struggle since the options were mainly meat, eggs, puddings made out of butter, milk and eggs. My friend tried the egg, they were kind of tasteless, and the cooks did not look like they were cooks, more like apprentices that seemed very stressed with the amount of work that was coming their way. I thrive on fruits, and especially in countries such as Thailand, I was expecting a lot, but everyday, there was watermelon, pineapple, most of the time that did not taste of much and papaya. The other fruits were in a fruit salad, but we found a lot of papaya again, lots of apples and dragon fruits. Sadly around the last half hour of the breakfast, it was usually empty and not refilled, in opposition with all the other food such as yogurt and meat. Some mangoes and bananas, whole, were left there as well, but I wish they had made a bit more effort with it. - On the food issue, I'll talk about the HQ and Palm, two restaurants outside of the hotel, on two different beaches. Both provide a lovely setting, and different menus. Again, I was a little disheartened by the amount of choice(not very big) and same again with being vegan, even vegetarian, the possibilities are extremely limited. They managed to do something though, when they did it tasted really good. - Now about room service, which we used a few times on those rainy evenings, the choice is once again rather limited, but my friend who eats everything was happy with the taste, the portions were a bit small sometimes. Also remember that the price indicated never contains the tax and service charge. Also, they did not bother taking the dirty dishes as they said they would, they just picked it up in the morning when they did the room. - They offered some complimentary fruits for the guests that were by the pool during the day, at least I heard they did from afar, one of the waiter was telling that to some of the guests by the pool. To get it, we had to get up, and go to one of the rooms by reception. I found that very far from anything called luxury. I had a similar case before, but in a luxurious scenario, it goes more like this. The pool waiter, passes by every guest seating by the pool, and offers a free bottle of water, as well as a stick with a few different fruits that have been cut for us. No need to get up, no need to look for the room and leave our spot by the pool. Again, I might sound like I am difficult, but when I am told it is a luxury hotel on millionaires row, I just expect the service that goes with it. This was not it. - Enough with the food, let's talk about the room: Everything was clean and well arranged. However, I feel they could have done a few things differently. Firstly the toilet, which is placed inside the bathroom, does not have a door, so if you are in the toilet, you are in the bathroom, if you like the concept of privacy, a door to separate the rest of the bathroom from the toilet would be something you crave for. Then something similar applies to the shower, I found it very annoying that whenever I showered, I had to think about how to orientate the shower head so that the water would not come out of the shower onto the shower mat for when I come out. If I didn't think of it, the shower mat would end up soaking wet as there is no door, shower curtain, glass that you can slide through,and my feet would end up wet. To me, it was extremely annoying. There was sadly no toothbrushes provided, not that I did not bring my own, but for a five star hotel, that is what I expect. When we arrived there was a customer experience team, that asked us what kind of smell we want in our room, jasmine, sandalwood or lemongrass. We chose lemongrass, but sadly could not smell much for our whole trip. The scent was not that strong, which I understand that it can't be overpowering, but really there was not much there at all. The turnover service in the evening was extremely minimal. Finally I feel like there could have been tissues on either side of the bed, as well as in the bathroom, instead of just in the bathroom. And, i am probably being picky here, but I think a bit more light on the terrace would have been nice. One last thing, although the staff was helpful, I did not feel actual genuineness, but that can't be faked, depending on the country I guess that will vary. All in all, I really enjoyed it, and my time in Phuket was fun, but I feel that I have seen much better before for a similar budget or less.
As seasoned travellers we've seen more hotels than we can count, but the Twin Palms resort in Surin is one we certainly won't forget. Here is why: first the warm welcome with an ice cold towel to recresh followed by a nice chilled glass of bubblies, welcome flower garland, then they lead you to the most perfectly appointed hotelroom with a superking bed, bose speaker system and bathroom with monsoon shower, oh and there was also pool access directly from your terrace. The staff go through all the amenities on offer suchbas a fully equipped gym, beach butler, spa and so on and show you around your room. The Staff from the front desk to breakfast and in between were always genuinely friendly and went out of their way to make you feel home away from home - highly trained and very professional. Each night there was a turn down service complete with chocolates and ice for those night caps on your poolside deck. Room service was excellent, refilling all the bathroom products, folding away messy clothes. There is also complimentary secure parking under the building and security staff are excellent. Only downside was the beach itself (which is not really the fault of the resort), but Surin beach could do with a bit of a clean-up. It certainly wasn't a beach where you want to roll out your towel and spend the day in the sun. The resort pool on the other hand is as good as it gets with ample selection of recliners and pool bar. Would definitely recommend to stay here if you are looking for a relaxing resort type holiday.
teamberg - Sydney, Australia
The room was spacious and beautifully appointed with a huge comfy bed. Loved the oversize bathroom and pool access from our private patio. Onsite facilities were great, and shuttles to beach clubs were nice. The pool area was gorgeous and food was good, though pricey. Service was top notch as well. Highly recommend it if you're looking for a relaxing spot.
BT2007 - Coquitlam, Canada
We spent one week in Twinpalms Phuket and enjoyed it a lot. The premises and rooms are impeccable. The pool area is very comfortable (except the old sun beds which have been commented here many times), breakfast is good. Free fruit buffet every afternoon was a nice touch. Service is simply outstanding. They really do everything they can, and more. One can feel oneself a real king there. I didn't want to leave! :-) Negative things. The location is away from the sea and one has to take shuttle buses to the beach. The wine prices are criminal in these places. Though this must be more the fault of the government policy.
Carla R - Dieburg, Germany
Just walking into the foyer of Twinpalms and seeing the pool area beyond it is fabulousâ€”as with most five star Thai resorts, it's a calm oasis compared to the noise and heat of the streets. The welcome was warm and our grand deluxe pool room was worth the splurge: spacious, quiet, light, clean, luxurious without being ostentatious. The breakfast selection was great (complete with champagne, if you want it) and the gym was modern and big (although sometimes not stocked with towels). The atmosphere was super quiet, which was fine during the day, but the vibe around the pool at what is usually cocktail hour was restrained and a bit odd.There's no music or drink specials, and we weren't sure if this is to keep things 'classy' or to encourage people to decamp to one of Twinpalms's sister venues. We caught the shuttle one night to the Catch Bar, which would be at home beachside in Cannesâ€”very white and sophisticated, with deadpan staff, men in polo tops yelling at each other about banking and Eurotrash tunes. It's fun, but once was enough. Surin is an okay beach but a couple of corners away is Laem Singh beach, which is more secluded and still fringed by jungle. There's a convenience store nearby but the choice of non-touristy restaurants is limited. We hired a scooter and rode for ten minutes at night to find more authentic food. For us, the best asset was guest relations guru Ben, who remembered our names from day one, was concerned but not stalky about our comfort and Twinpalms experiences, and was super patient and efficient when I left my IPod behind when we left. FedEx wouldn't send it to Australia because it has an inbuilt battery so Ben organised for the music to be put onto a USB and sent to me. Would we go back? Yes.
TheOgges - Melbourne, Victoria, Australia