Twinpalms Phuket

We stayed with my husband for couple of nights at Twin Palms Surin Beach Hotel. Very well looked after, the pool is amazing, quiet and peaceful place. Truly is a relaxing hotel, you won’t be surrounded by drunken people. The staff are very friendly and humble people. There are some restaurants outside of the hotel but we personally thought is safer to dine in the hotel to avoid food poisoning. Surin beach is great for sunset photos but being perfectly honest is very dirty, full of plastic and not maintained at all. To dine I can highly recommend Wagyu and Oriental restaurant within the hotel. Breakfast is ok, I would have expected a bigger choice but for couple of morning was ok. The hotel offers a shuttle service so if you are after a bit of party one night you could just go to the BeachClub which is about 10 mins drive from the hotel. Is under the same management so you can dine and drink there and everything will be charged to your room. We tried out the Shimmer restaurant which is at the sister hotel of Twinpalms. This is where everything went wrong…. I got a food poisoning and we had to cancel our plans for next day (which was our last day in Phuket), not to mention the pain to go through to all that pain, spending the whole day at the toilet…. I have notified the hotel reception about the food poisoning but they didn’t seem to care much. On the day of the checkout we were shocked that Twinpalms was going to fully charge us for the dinner we had at Shimmer. We refused to pay for my meal but my husband had to pay for his, which I think it’s outrageous. We left very disappointed and I would definitely won’t be visiting again.

The best place ever stayed! The room was amazing, staff was great and the excursions were fun. Food was top notch and I wish we could have stayed longer.

We booked through Luxury Escapes and got a fantastic deal with meals, beach clubs access, massages, airport transfers and luxury yacht cruise included. I booked the Palm Premium but we were upgraded to the most beautiful lagoon room because the yacht was out of action. This absolutely made our stay next level luxury. The rooms are stunning, very clean, so spacious and room service comes by several times a day to make it. Our only small issue was the bed was a little hard. The breakfasts were absolutely perfect, a great selection of quality food that kept us happy all week. The menu's and food available at the pool bar, restaurant and beach clubs was also great, although slightly skewed more to western food and we were wanting to eat Thai food. So we ate out at different places each day to get the right balance. The staff were absolutely beautiful, friendly, welcoming and nothing was an issue. The onsite massages were also absolutely amazing. The location was great, very peaceful and quiet. Surin Beach is a short walk from the hotel, you can see it over the bush block in front of the hotel. This beach was always very quiet and often we were the only ones on it. The beach clubs are a short ~10 min drive in the shuttle bus which was alway cool and clean. They ran every hour. The clubs were awesome - right on the beach, one quite premium, the other quite casual which was really lovely for just having a chilled day sunbathing and swimming in the ocean. Both directly next door to each other. We also caught the shuttle bus to Shimmer and the other Twin Palms property which is actually on the beach. It's a lovely property too, although not much pool space. But great if you want to be closer to Kamala beach area. All up our trip was perfect, we went there for a rest, recovery and to connect after a crazy year and we left feeling like we were floating, connected and feeling so relaxed. A perfect couples holiday.

Chart was amazing! He was very friendly, helpful, and always ready to assist us during our stay. His service was outstanding and made our experience even better. Highly recommended!

This hotel has beautiful environment, good location to beach. Very friendly service, room is very clean, good breakfast.