Bagni di Pisa

On arriving at the hotel it looks beautiful. Check in was fast with a very lovely welcome. We were taken to our room which was on the first floor. The room was incredibly hot and basic, decor incredibly tired and in need of replacement. The air conditioning units were very loud and actually gave no cooling at all so we turned them off. The shower had temperamental hot water and was small, however, was kept clean. This is absolutely not a 5 star hotel, maybe 3 tos (UK Standard) - no tea and coffee facilities in the room although this was provided eventually after much persistence on our part. The majority of staff in the hotel are delightful, so friendly and accommodating - breakfast team, not so much! Breakfast eggs always cold! As this was a work trip and thankfully paid for my my employer otherwise for the price being charged I would have had to complain! The staff make the hotel, but sadly the hotel needs a lot of work!

The place is very nice, the staff is very courteous, rooms are very large and so are the bathrooms. They really need to do a better job at having signs everywhere directing you to the various areas, pools, etc. I have mobility issues and I ended up walking around forever to find certain things. They do give you a tour, but I didn’t take it cause again I have mobility issues so I suggest highly that they need to revisit the situation and add signs everywhere. My only disappointment due to having a mobility issues was that unfortunately not every pool especially the one I favored and only one with jets was very accessible. They need to update their small pools with rails to get up/down the steps and into the water. Unfortunately, there’s no way for them to update the internal pool in the lowest level because one way or the other, you still have to go down and up down to reach it.. I do have to say that the breakfast which was included, was amazing and the service as well. However, tge prices at the restaurant, but especially at the bar were extremely expensive. We skipped the dinner because it was utterly ridiculous as far as prices, so I wanted to patronize the establishment at least once for lunch and I ended up paying €35 for a mere small salad, a Coke and ice cream. The Coke was 6€ and the ice cream 14.€, worse than Switzerland. The actual little salad plate was more worth it than the Coke and the ice cream. If they want to have more business in their food establishments, they need to lower their prices. Overall, a nice stay, and I would go back!

A glorious stay in this beautiful old palace. The building is beautiful, full of historical charm and yet with all the modern facilities needed today. The bedroom was very spacious with high ceilings and very quiet. The spa is split in two and has an abundance of options. 7 pools in total. The location is fairly close to the train station, which we used to go to Pisa and Lucca. Just check the times as the trains are hourly. Amazing service from the team, with fab breakfast. Can't wait to go back!

We enjoyed the spa and the thermal waters every day of our stay. The restaurant was delicious. The location was perfect We ask for a tea kettle for our room. The staff look at us like we were crazy but said they would see what they could do. No tea kettle ever arrived. Interestingly, ever other place we stayed in Italy had tea kettles in the room.

This is not a 5 star hotel. Room conditions are poor. Bathrooms last remodeled over 20 years ago. WiFi is poor. Food was absolutely lackluster from a food quality perspective. Actually that’s too kind. Think about a 2 gallon bucket of butter on the breakfast buffet. From a standpoint of quality, presentation and sanitary standards, that bucket is emblematic of this hotel’s standard. Spa service was unfriendly. Front desk communications were poor. Definitely not 5 star. No concierge on staff. Service in the bar seemed intentionally neglectful in that we were the only guests in the bar and waited endlessly for service. Worst of all was the open disdain shown toward us by the server in the breakfast restaurant. I have never been insulted in that way in all my travels and I have lived in hotels full time for years on end since the early 1980’s. The problems at this hotel are not likely to be corrected in the near term and our experience is certainly not due to any isolated incident.